Designed to prepare readers for employment in today's office environment, the principles and techniques presented in this book provide readers with the essential skills they need to understand basic office procedures, enhance their professional value, and manage their jobs with greater confidence and less frustration. Readers become aware that each office worker is a communication link: in person, over the telephone, via computer, and in writing. The authors provide easy-to-read guidelines for successfully negotiating the working environment, processing information, working with the office team and preparing for your future. For office professionals.