Shelley's just turned fourteen, but her life has turned upside down. When her mother lost her last job, she also lost their home. Shelley begins writing to Ziggy, the lead singer in her favorite band, Arctic 2000. Ziggy "speaks" to her with his lyrics, so she chooses him to confide in, as she's afraid to keep a diary in case her mother reads it:a lot of what she needs to write about is her mother's drinking problem. She's elated when she receives a postcard from him in reply:from Italy no less! Inspired and encouraged, she continues her correspondence, telling Ziggy about her growing problems with her mother, as well as trouble with some girls at school. And Ziggy always answers, usually with the phrase "Hang on in there, Shelley," but sometimes with something more, just enough so she knows he's listening,and he cares. A strong and endearing character, Shelley shines through the situations she's faced with and comes out on top.