« Enterprise Content Management (ECM) describes a critical new segment in Information Technology. ECM is about the management of words-words that make up more than 90 percent of information in organizations today. Businesses are turning to ECM as the next major software productivity tool to effectively manage the explosion of digital content. This book discusses unlocking digital content. It focuses on the quality controls and productivity enhancements realized when secure Internet technology is used to deploy an ECM solution. The book considers current and future trends in ECM including corporate governance and regulatory compliance. A must-read for executives interested in managing content to achieve compliance, improve productivity, and foster innovation and future growth. »--