Overview

Delivering Person-centred Services: A Case Management Approach is designed for community service workers to acquire the knowledge and skills needed to manage, coordinate and deliver services to individuals, groups and communities in response to their needs and future goals. The text addresses all core competency units of the Diploma of Community Services, as well as all the competencies in the case management specialisation. Five chapters also address the general electives: advocacy, crisis situations, research, collaboration and networking. All cases are contextualised to the practice environment and address specialty areas such as youth work, family violence, child protection, mental health, disability and social housing. Features such as reflective practice, research activities and industry insights are integrated throughout the text.