Extensively revised and enlarged, Improving Quality, Second Edition contains proven techniques and strategies from today's leading QI experts. The book includes models for quality programs in 13 different clinical settings and a wealth of QI plans, standards, measurement tools, guidelines, checklists, and questionnaires. The 32 chapters are packed with authoritative, step-by-step guidance to help you tackle the quality improvement challenges you face daily! This updated edition features new venues of care, including hospice, natural and alternative care, subacute care, and integrative health care systems, plus new chapters on the ethical and legal implications of improving quality, how to manage quality through outcome-based practice, care maps, case management, variance analysis and much more.