This easy-to-use manual provides a systematic approach to developing pharmacy staff skills for direct patient care. It fills a void in pharmacy's resources for managers, supervisors, and preceptors, in that it is grounded in the principles of instructional systems design - forming clear expectations of training outcomes, linking methods of instruction to desired performance, and accurately assessing the skills learned.

Written specifically for health-system pharmacists, the principles and many of the examples contained in this book are equally applicable to staff development for health-system technicians, pharmacists and technicians in community practice, as well as for the training of residents and students.