Think you can spot the leaders in your company? Do you believe that all the linchpins in your organization can be identified based on the title on their business card? Well, think again. What about the field agent you haven’t bothered to get to know who solves previously intractable problems? What about the service rep you assumed was just another cookie-cutter ear-piece holder who thinks outside the box and creates unshakable customer loyalty? Don’t settle for the traditional feedback that tells you these are “good employees” who deserve a pat on the back and a 3 percent increase at the end of the year. No, these are hidden leaders who have become fundamental to your company’s success. And if they’re not recognized and utilized to the best of their abilities, these linchpins will soon be pulled out by another organization giving them the opportunity they deserve.The Hidden Leader wants to help managers recognize these hidden gems and learn how to utilize them for their greatest impact. Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--this invaluable resource helps managers discover these secret saviors and enable them to deliver even greater value to customers.