In the 1990s most businesses are moving towards reinventing themselves in teams. In this book Caroline Brem offers some guidance on how to make teams work. The secret is good communication: listening, speaking assertively, building empathy, building co-operation, resolving conflict. Using a structure which follows the life of a group, from birth to death, the book explains all the communication skills necessary to negotiate the tricky situations which inevitably arise in the brave new world of self-directed work teams.