Uses 19 case studies: Seminole County, Florida; Santa Clara County Fire Department; Orange County Fire Authority, California; Central Pierce Fire and Rescue, Washington; TVF & R, Oregon; Poudre Fire Authority, Colorado; District 10, Multnomah County, Oregon; Klamath County Fire District 1, Oregon; North Metro Fire Rescue Authority, Colorado; Pierce County Fire Districts 2 and 3, Washington; Central Kitsap Fire and Rescue, Washington; Altamonte Springs, Florida; Jackson County Fire District 3, Oregon; Frankfort Fire Department, Illinois; Clackamas Fire District 71 and 1, Oregon; Livermore-Pleasanton Fire Department, California; Southwest King County, Washington; Riverside Fire Department, Illinois; Foster City & San Mateo, California.