With its new support offering, SAP promises reliable operations of complex system landscapes, longterm investment protection, and a constant ability to innovate. But what exactly does this mean? What is the benefit of SAP Enterprise Support in daily SAP operations, and how does SAP support you in bringing your business processes to the next level? You ll find the answers to these questions in this book. SAP Solution Manager as Consolidated Data Source Discover how SAP Solution Manager supports you in building a single source of truth for your IT operations. Customer COE and Quality Management Learn how SAP helps you with establishing a central Customer Center of Expertise and internal quality management for business and IT processes, including Continuous Quality Checks by SAP. Be Ready for Innovation Get to know what SAP s support in integration testing and technical integration validation can do for you. Plus, explore how SAP enhancement packages and the switch framework enable the smooth implementation of new functionality during live operations.Maintenance, Upgrades and 3rd-Party Software Understand how SAP supports partner solutions, and get detailed information on the new maintenance strategy and all related tools and services. New, Extended Edition New topics in this edition include the TCO measurement platform based on SAP Solution Manager and explanations of the usage rights under SAP Enterprise Support and under SAP Standard Support.