Following on from previous reports published in 1990 and 1999, this publication examines how the services to support the institution of the House of Commons and MPs are governed, managed and delivered. The objective of the report has been to respect the status and character of the House and to preserve the special qualities of the House Service, while seeking to build organisational and executive capacity and to promote effectiveness, accountability and value for money. Amongst the 56 conclusions and recommendations made, the report seeks to highlight the importance of an independent audit facility, including placing the chairmanship of the Audit Committee in the hands of an external Committee member and instituting a rolling programme of NAO value-for-money audits. It also recommends a revamped role for the Office for the Chief Executive, with responsibility for strategic planning; strengthening the position of the Finance and Services Committee to improve scrutiny of spending proposals and to support the governing role of the Commission; a centralised and professional human resources team to develop the House staff as a collective resource and to overcome the inefficiencies of the present personnel structure; and the creation of further joint Departments between the two Houses in the interests of reducing overhead costs and general efficiency.