Highly regarded for its clarity, wealth of examples, and practical suggestions, this successful text offers a comprehensive look at oral communication in business and professional settings - from preparing and delivering presentations to interviewing, from group problem-solving to interpersonal communication in the workplace. This fifth edition includes streamlined chapters on negotiating, interviewing, and running effective meetings. In addition, special attention has been given to gender issues in the workplace, including recent research on the different approaches men and women take to dealing with conflict.