Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.

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• This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field
  
• Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management
  
• Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems
  
• Material has been re-ordered and changes to terminology have been made to bring the book completely up to date
  
• Provides a popular resource for students, academics, and business practitioners alike