- handling problem patrons and ensuring security
- assigning reference responsibilities
- teaching patrons at the reference desk or on library tours
- drafting enforceable rules
- avoiding the unauthorized practice of law
- charging--or not charging--fees for services
- cross-training reference personnelSome of the traditional problems of law librarians are solved by computers; others are actually exacerbated by the new technologies available. In addition to finding ways that technology can help law librarians, Emerging Solutions in Reference Services offers solutions for the special problems posed by new technology, including questions of Web design, setting up online reference services, virtual library tours, Internet training for patrons, and ensuring technological competency of staff. In these days of decreasing budgets and increasing demands for services, Emerging Solutions in Reference Services is an invaluable resource for the librarian caught in the middle.