Diversity is unavoidable, and that's a good thing - The starting place: knowing who you are - Creating a new awareness: what you didn't learn at school - The invisible boundary: how privilege affects your work and life - But everyone I know agrees with me: the influence of family and friends - That's not what I mean: effective, respectful communication - Say what?: why words matter - Making the connection: the four relationship vitals - Keeping a connection, even when the signal is faulty - When the golden rule isn't working: respectful conflict resolution.