BASEBALL, BOUILLABAISSE, & The BEST of CLASS (B3) integrates the principles of personal success, team effectiveness, & customer satisfaction as no book has ever done before. It is both substantive & down-to-earth. You will want your colleagues to read it - your family members & friends as well. You will find that it lingers on your desk or bed stand long after the first reading - it is a personal & a professional handbook. The book contains countless stories & illustrations which make it such a friendly, personalized, & highly practical guide. You will gain new methods for dealing with many common concerns: how to...(1) increase your zest for life, (2) achieve your goals, (3) cope with change, (4) make decisions, (5) remove communication barriers, (6) manage life's conflicting priorities, (7) provide enlightened leadership, (8) strengthen teamwork, & (9) enhance customer service. B3 is the ideal guide for assuring that the underpinnings of Total Quality Management (TQM) & Service Excellence are in place: personal empowerment, leadership effectiveness, open communication, & teamwork. To Order B3 Contact Cornerstone, P. O. Box 465, Provo, UT 84603 or Telephone 801-377-7747.