Effective water and wastewater utility mgmt. can help utilities respond to both current and future challenges. Based on these challenges, the EPA and 6 nat. water and wastewater assoc. signed an historic agreement in 2007 to jointly promote effective utility mgmt. based on the ¿Ten Attributes of Effectively Managed Water Sector Utilities¿ and 5 ¿Keys to Management Success.¿ This Primer is an outgrowth of that agreement and distills the experience of a group of leaders in water and wastewater utility mgmt. into a framework intended to help utility managers identify and address their most pressing needs through a customized, incremental approach that is relevant to the day-to-day challenges utilities face. Illustrations.