To date, governments have widely recognised the potential of new information and communication technologies (ICT) to bring about fundamental renewal, not only in their ways of functioning but also in their attitude towards other organisations, societal groups or individuals. Shaping new forms of governance in an information age requires knowledge of the dynamics of electronic processes and structures in the public sector as well as an adequate insight into the capabilities associated with ICT. This volume aims to support further understanding and knowledge of the dynamics of electronic government and, hence, the future of this endeavour. It analyses visions of electronic government and gives examples of an already active electronic government. Thus it explores directions of developments at the crossroads of technological innovation and organisational change in governments. The prime impetus for the book was an international conference on electronic government, held in Tilburg, The Netherlands, in May 2000. The book contains both papers presented at this conference and chapters specifically written for this book.