Learn the martial art of the mind and the mouth. How often do you find yourself misunderstood, frustrated, and on the losing end of an argument? Sometimes? Most of the time? All the time? If a large percentage of your success in life depends on your success in conversation, wouldn’t you like "never" to be your answer? Do you have a plan ready when you find yourself confronting an adversary at work? At home? On a dark street at night? Or do you just react from habit or emotion? As Dr. George Thompson says, "When you react, the event controls you. When you respond, you’re in control." Whether at home or in the office boardroom, Verbal Judo can show you how to be better prepared in every verbal encounter. Thompson will teach you how to listen and speak more effectively; how to engage people through empathy (the most powerful word in the English language); how to avoid the most common conversational disasters; and how to have a proven, easily remembered strategy that will allow you successfully to communicate your point of view and take the upper hand in most disputes." - product description.