itSMF UK's Books

Service offerings and agreements ITIL V3 intermediate capability handbook

By: Alison Cartlidge,Stationery Office,Janaki Chakravarthy,itSMF UK

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Service offerings and agreements ITIL V3 intermediate capability handbook

By: Alison Cartlidge,Stationery Office,Janaki Chakravarthy,itSMF UK

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

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Page Count

148

Publisher

The Stationery Office

Published Date

ISBN 10

0113312709

ISBN 13

9780113312702

Planning, protection and optimization ITIL V3 intermediate capability handbook

By: George Kinnear,Tricia Lewin,Stationery Office,itSMF UK,John A. Sowerby

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Planning, protection and optimization ITIL V3 intermediate capability handbook

By: George Kinnear,Tricia Lewin,Stationery Office,itSMF UK,John A. Sowerby

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

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Page Count

166

Publisher

The Stationery Office

Published Date

ISBN 10

0113312725

ISBN 13

9780113312726

Service Agreements - A Management Guide

By: itSMF International

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Service Agreements - A Management Guide

By: itSMF International

Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

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Page Count

101

Publisher

Van Haren

Published Date

ISBN 10

9401801304

ISBN 13

9789401801300

Implementing ISO/IEC 20000 Certification: The Roadmap

By: itSMF International

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Implementing ISO/IEC 20000 Certification: The Roadmap

By: itSMF International

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

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Page Count

213

Publisher

Van Haren

Published Date

ISBN 10

9401801347

ISBN 13

9789401801348

IT Service Procurement based on ISPL

By: itSMF International

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IT Service Procurement based on ISPL

By: itSMF International

ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuable support for suppliers as well. More and more suppliers are required to make their offers or bids and manage their services based on ISPL. This reference guide presents an overview of ISPL and a reference for those who apply ISPL in their job or in an acquisition process. This guide is not intended to be a course on ISPL or to document ISPL in detail; for these purposes other books on ISPL are more appropriate.

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Page Count

111

Publisher

Van Haren

Published Date

ISBN 10

9087538308

ISBN 13

9789087538309

IT Service Management from Hell based on Not ITIL

By: itSMF International

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IT Service Management from Hell based on Not ITIL

By: itSMF International

A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations.

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Van Haren

Published Date

ISBN 10

9401801290

ISBN 13

9789401801294

IT Service Management from Hell

By: Paul Wilkinson,Brian Johnson

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IT Service Management from Hell

By: Paul Wilkinson,Brian Johnson

This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.

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Page Count

129

Publisher

Van Haren

Published Date

ISBN 10

9087538391

ISBN 13

9789087538392

A Dictionary of IT Service Management Terms, Acronyms and Abbreviations ITIL

By: Ashley Hanna,itSMF - the IT Service Management Forum,Ivor Macfarlane

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A Dictionary of IT Service Management Terms, Acronyms and Abbreviations ITIL

By: Ashley Hanna,itSMF - the IT Service Management Forum,Ivor Macfarlane

This newly revised pocket dictionary from itSMF UK contains all the definitions from the ITIL® Glossary and Abbreviations (2011 Edition), supplemented by other IT service management terms selected by the authors. An essential reference both for students of ITIL qualifications and for those who use ITIL best practice in their everyday work

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Page Count

110

Published Date

ISBN 10

1906745056

ISBN 13

9781906745059

Planning, protection and optimization ITIL V3 intermediate capability handbook

By: George Kinnear,Tricia Lewin,Stationery Office,itSMF UK,John A. Sowerby

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Planning, protection and optimization ITIL V3 intermediate capability handbook

By: George Kinnear,Tricia Lewin,Stationery Office,itSMF UK,John A. Sowerby

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Page Count

166

Publisher

The Stationery Office

Published Date

ISBN 10

0113312725

ISBN 13

9780113312726

Service offerings and agreements ITIL V3 intermediate capability handbook

By: Alison Cartlidge,Stationery Office,Janaki Chakravarthy,itSMF UK

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Service offerings and agreements ITIL V3 intermediate capability handbook

By: Alison Cartlidge,Stationery Office,Janaki Chakravarthy,itSMF UK

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Solve jigsaw puzzle

Age

Page Count

148

Publisher

The Stationery Office

Published Date

ISBN 10

0113312709

ISBN 13

9780113312702

Implementing ISO/IEC 20000 Certification: The Roadmap

By: itSMF International

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Implementing ISO/IEC 20000 Certification: The Roadmap

By: itSMF International

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Solve jigsaw puzzle

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Page Count

213

Publisher

Van Haren

Published Date

ISBN 10

9401801347

ISBN 13

9789401801348

Book's by itSMF UK

Service offerings and agreements ITIL V3 intermediate capability handbook

Service offerings and agreements ITIL V3 intermediate capability handbook

Planning, protection and optimization ITIL V3 intermediate capability handbook

Planning, protection and optimization ITIL V3 intermediate capability handbook

Service Agreements - A Management Guide

Service Agreements - A Management Guide

Implementing ISO/IEC 20000 Certification: The Roadmap

Implementing ISO/IEC 20000 Certification: The Roadmap

IT Service Procurement based on ISPL

IT Service Procurement based on ISPL

IT Service Management from Hell based on Not ITIL

IT Service Management from Hell based on Not ITIL

IT Service Management from Hell

IT Service Management from Hell

A Dictionary of IT Service Management Terms, Acronyms and Abbreviations ITIL

A Dictionary of IT Service Management Terms, Acronyms and Abbreviations ITIL

Planning, protection and optimization ITIL V3 intermediate capability handbook

Planning, protection and optimization ITIL V3 intermediate capability handbook

Service offerings and agreements ITIL V3 intermediate capability handbook

Service offerings and agreements ITIL V3 intermediate capability handbook

Implementing ISO/IEC 20000 Certification: The Roadmap

Implementing ISO/IEC 20000 Certification: The Roadmap

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