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Critique W. Edwards Deming's work at your peril. After all, he probably set whatever standard you're using. This volume - revised by the author before his death in 1993 and partially based on his 1950s work with the Japanese - may strike the contemporary reader as a curious mixture of seminal process thinking and idiosyncratic ruminations on education. Portions read like an artifact of the early 1990s, but in this regard, however, his volume offers a unique perspective on a turning point in American economic history: the shift to the knowledge-based economy. Deming's volume is suited to any serious student of management thought, and all human resources professionals should familiarize themselves with his work, which set the foundations for many of the transformations now underway in the corporate world.
William Lee Miller’s ethical biography is a fresh, engaging telling of the story of Lincoln’s rise to power. Through careful scrutiny of Lincoln’s actions, speeches, and writings, and of accounts from those who knew him, Miller gives us insight into the moral development of a great politician — one who made the choice to go into politics, and ultimately realized that vocation’s fullest moral possibilities. As Lincoln’s Virtues makes refreshingly clear, Lincoln was not born with his face on Mount Rushmore; he was an actual human being making choices — moral choices — in a real world. In an account animated by wit and humor, Miller follows this unschooled frontier politician’s rise, showing that the higher he went and the greater his power, the worthier his conduct would become. He would become that rare bird, a great man who was also a good man. Uniquely revealing of its subject’s heart and mind, it represents a major contribution to our understanding and of Lincoln, and to the perennial American discussion of the relationship between politics and morality.
Techniques for better planning, organizing, directing, staffing and controlling. What Managers Do, Fourth Edition breaks your job as a manager down into its components-planning, organizing, staffing, directing, and controlling. As a result, you'll be able to start every day with a sense of organization and control you never had before. You'll see how everything you do fits into your overall role as a manager. This insight gives you a firmer grasp of the task at hand, making it easier to delegate effectively, motivate successfully, use time efficiently, and increase productivity substantially.
Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management (TQM) and Continuous Quality Improvement (CQI), the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. Significantly revised throughout, the Fifth Edition offers a greater focus on application techniques, and features 14 chapters in lieu of the prior edition's 20 chapters, making it an even more effective teaching tool. New chapters have been incorporated on Implementation Science (3), Lean Six Sigma (6), and Classification and the Reduction of Medical Errors (10).
Woodford County, Kentucky was first surveyed and shaped in 1788. Railey's History takes the county through the nineteenth century. The book contains hundreds of family sketches, each with data on the original Kentucky immigrant, his wife and children, and their distinguished and numerous progeny. Also interspersed throughout the book are lists of marriage, census, and military records accounting for the names of an additional 5,000 early Woodford County residents.
While it is usually helpful to launch improvement programs, many such programs soon get bogged down in detail. They either address the wrong problems, or they keep beating on the same solutions, wondering why things don't improve. This is when you need an objective way to look at the problems. This is the time to get some data." Watts S. Humphrey, from the Foreword This book, drawing on work done at the Software Engineering Institute and other organizations, shows how to use measurements to manage and improve software processes. The authors explain specifically how quality characteristics of software products and processes can be quantified, plotted, and analyzed so the performance of software development activities can be predicted, controlled, and guided to achieve both business and technical goals. The measurement methods presented, based on the principles of statistical quality control, are illuminated by application examples taken from industry. Although many of the methods discussed are applicable to individual projects, the book's primary focus is on the steps software development organizations can take toward broad-reaching, long-term success. The book particularly addresses the needs of software managers and practitioners who have already set up some kind of basic measurement process and are ready to take the next step by collecting and analyzing software data as a basis for making process decisions and predicting process performance. Highlights of the book include: Insight into developing a clear framework for measuring process behavior Discussions of process performance, stability, compliance, capability, and improvement Explanations of what you want to measure (and why) and instructions on how to collect your data Step-by-step guidance on how to get started using statistical process control If you have responsibilities for product quality or process performance and you are ready to use measurements to manage, control, and predict your software processes, this book will be an invaluable resource.
Skillful management is essential to the functioning of any organization. But what are the fundamental elements of a manager’s work? What tools and techniques can managers employ to achieve their goals? At a time when organizations must work across sectors, between farther physical distances, and while interweaving sustainability and equity, what do managers need to know about the changing nature of work and leadership? This book is a succinct handbook of the essentials of management for current and future practitioners. Leadership experts Steven Cohen and William Eimicke concisely explain management best practices, aiming to equip managers with the tools of the trade and prepare them to tackle decision making. They detail three core areas of practice: operations, opportunities, and organization and society, underscoring how ethical and strategic guidance and behaviors are essential to sustainable success. The book delves into the leadership role of managers, financial management skills, performance management essentials, organizational structure and human resources management, strategic planning, sustainability, contract management, private-public partnerships, public engagement and advertisement, organizational ethics, and the future of technology for management professionals. Designed for new managers as a roadmap and for experienced managers as a reference, this book offers an indispensable guide to the fundamental components of management across public, private, and social-sector organizations.
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