Organizations that don’t take steps to address future talent needs at all levels will face some major obstacles when undervalued key employees get burned out and leave you to fend for yourself. Nobody likes to lose good employees. But sometimes the loss of a key employee can be disruptive to the business at best, and completely disastrous at worst. The most comprehensive book on the subject, the fifth edition of the bestselling Effective Succession Planning covers every base of how to address future talent needs before a crisis hits, including how to: Identify competencies and clarify organizational values Plan for and quickly fill crucial vacancies at all levels Develop and retain top talent Assess current needs and future resources for seamless succession planning Updated with current best practices, trends, and technology, the latest edition also includes: succession planning for small businesses and nonprofits; replacement planning; transition management; downsizing; international issues; mergers and acquisitions as a talent strategy; and succession planning for technical positions as well as roles built on longstanding social relationships. Don’t risk the loss of your most valued employees and their accumulated wisdom and experience that has been key to your company’s success for many years. Effective Succession Planning is your go-to indispensable guide for avoiding the catastrophe that losing them would bring.
Performance Consulting If organizations are to be successful they must improve individual and organizational performance in order to establish and maintain a high-performance workplace, develop intellectual capital, promote productivity, and ultimately enhance profitability. Performance Consulting reveals how to distinguish between the signs and symptoms of productivity problems from the underlying root causes and find the most ethical and cost-effective solutions to solve those problems. The book is written for performance consultants, HR professionals, and any leader who want to fulfill the role of a performance consultant in order to develop more productive workers and create a globally-competitive organization. Filled with illustrative examples from giants in the field of human performance technology, the book describes the skills needed in order to become an effective performance consultant. Step by step the author clearly shows how to uncover and deal with challenges and opportunities to improve human performance of organizations by analyzing their present and envisioning their future. The book offers vital information for examining an organization's present conditions that are associated with data collection and analysis methods. It also describes how to foresee future conditions of an organization associated with relevant sources in order to determine their future course. Performance Consulting includes guidelines for implementing performance improvement solutions, which are often identified as performance improvement interventions. The book explains which approaches can offer the solutions that are likely to be most cost-effective, timely, ethical, and socially-responsible. No matter what size your organization or your current job responsibilities, Performance Consulting offers the strategies and information needed to become a dynamic performance consultant.
Taxpayers deserve the very best from public services, and first-rate public services can only be provided by outstanding government workers. Federal human resource managers face the challenge of attracting and retaining high-caliber individuals within the constraints of ever-tightening budgets and often-conflicting political directives. From a talent management perspective, Optimizing Talent in the Federal Workforce explores: • Best practices for recruiting and selecting employees • Proven methods for developing and training employees • Optimal deployment and placement processes. This text is a must-read for anyone in or working toward a government management position.
The book simplifies the complicated and often academic subject of adult learning. He defines the seven kinds of adult intelligence and provides the necessary background for successfully addressing the different learning styles for maximum benefit.
This important resource offers an understanding of the basic principles that underlie training methods and the use of technology training in the workplace. The authors provide a primer for the four pervading and more advanced technologies used in business training—the Internet, computer-based training, knowledge management systems, and decision support tools. Appropriate for those who have little or no formal training in educational technology, this book addresses such topics as the decision to use, the pros and cons for using, and presentation strategies for media as varied as the Internet, teleconferencing, videoconferencing, satellite distance learning, and electronic performance support systems. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
A comprehensive framework for effective real-world instructional design Mastering the Instructional Design Process provides step-by-step guidance on the design and development of an engaging, effective training program. The focus on core competencies of instructional system design helps you develop your skills in a way that's immediately applicable to real-world settings, and this newly updated fifth edition has been revised to reflect the new IBSTPI Competencies and Standards for Instructional Design. With a solid foundation of researched and validated standards, this invaluable guide provides useful insight and a flexible framework for approaching instructional design from a practical perspective. Coverage includes the full range of design considerations concerning the learners, objectives, setting, and more, and ancillaries include design templates, PowerPoint slides, lecture notes, and a test bank help you bring these competencies to the classroom. Instructional design is always evolving, and new trends are emerging to meet the ever-changing needs of learners and exploit the newest tools at our disposal. This book brings together the latest developments and the most effective best practices to give you a foolproof framework for successfully managing instructional design projects. Detect and solve human performance problems Analyze needs, learners, work settings, and work Establish performance objectives and measurements Deliver effective instruction in a variety of scenarios Effective training programs don't just happen. Instructional design is a complex field, and practitioners must be skilled in very specific areas to deliver a training program that engages learners and makes the learning 'stick.' Mastering the Instructional Design Process is a comprehensive handbook for developing the skillset that facilitates positive training outcomes.
This timely guide explains how businesses can effectively integrate and coordinate career and succession planning programs to meet the personnel demands of the future. Drawing on their experience and expertise with workforce development, the authors of this book based its content on a single but important premise. With global economic instability, a slowdown in workforce growth, extraordinary competition for the best talent, and the rapid advance of technology, there is an immediate need to integrate career and succession planning programs. Explaining how to do just that, this practical, user-friendly guide is the first to link those critical business tools, showing readers how to prepare for tomorrow—and the many years after. The book presents a systematic approach through which businesses can integrate and coordinate career planning and succession planning programs. Part One makes the business case for moving beyond segregated career and succession planning and shows why they must be integrated. Part Two offers foundations for integration, while Part Three outlines the strategies that can make integration a reality. Part Four addresses the future of career development and succession planning. Other topics include the future of organizational infrastructure and the implications of a diverse workforce. Employee engagement and leadership development are also explored.
As organizations face a loss of people due to retirement, resignation, or disability, leaders are paying more attention to their talent management strategies, from grooming internal successors to aggressively recruiting from their competitors. The need is most acute in technical and other "knowledge" areas, where the loss of a particular skill set demands an equally focused response. Invaluable Knowledge clarifies the unique (and urgent) issues of attracting, developing, retaining,and transferring the knowledge of IT professionals, engineers, accountants, analysts, and other specialists. The book's structure follows a typical talent cycle, from identifying recruitment challenges, to hiring and training top talent, to building career development initiatives, and finally, to laying the groundwork for the next generation. Invaluable Knowledge makes an indisputable case for the importance of this specific facet of talent management, and offers practical examples, repeatableprocesses, and a multitude of specific tips to help any organization's talent strategists create seamless transitions and maintain critical knowledge functions indefinitely.
Emphasizing learning skills as a metacompetency in the changing workplace, Rothwell (human resource development, Pennsylvania State U.) debuts two research studies: one examined workplace learner roles and competencies, while the other gathered hundreds of workers' perceptions of the learning climate of diverse workplaces. Seeking to transform training into learning departments, he identifies learning process steps; learner roles, competencies, and outputs; and ways that organizational conditions encouraging learning can be reinforced by workplace learning and performance practitioners, managers, academicians, and workers. Appends a study summary, interviewee responses, and assessment instruments. AMACOM is a division of the American Management Association. Annotation copyrighted by Book News, Inc., Portland, OR
Organizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business. Human performance improvement (HPI) is a systematic approach to securing better performance from people. This book provides a thorough overview of the theory and practice of HPI, looking at the long-term action plan and specific interventions that can improve productivity and address performance problems. This new edition provides up-to-date references and sources, examines the manager’s role in HPI in more detail than previous editions, and explores how to build on human performance improvement strengths and opportunities. Written by a group of highly respected authors in the field, this book will show you how to discover and analyze performance gaps, plan for future improvements in human performance, and design and develop cost-effective interventions to close performance gaps. HPI is not a tool reserved exclusively for training and development practitioners, human resource specialists, or external consultants. Almost anyone can use it, including managers, supervisors, and even employees, making this book vital reading for anyone looking to improve human performance.
Performance Consulting If organizations are to be successful they must improve individual and organizational performance in order to establish and maintain a high-performance workplace, develop intellectual capital, promote productivity, and ultimately enhance profitability. Performance Consulting reveals how to distinguish between the signs and symptoms of productivity problems from the underlying root causes and find the most ethical and cost-effective solutions to solve those problems. The book is written for performance consultants, HR professionals, and any leader who want to fulfill the role of a performance consultant in order to develop more productive workers and create a globally-competitive organization. Filled with illustrative examples from giants in the field of human performance technology, the book describes the skills needed in order to become an effective performance consultant. Step by step the author clearly shows how to uncover and deal with challenges and opportunities to improve human performance of organizations by analyzing their present and envisioning their future. The book offers vital information for examining an organization's present conditions that are associated with data collection and analysis methods. It also describes how to foresee future conditions of an organization associated with relevant sources in order to determine their future course. Performance Consulting includes guidelines for implementing performance improvement solutions, which are often identified as performance improvement interventions. The book explains which approaches can offer the solutions that are likely to be most cost-effective, timely, ethical, and socially-responsible. No matter what size your organization or your current job responsibilities, Performance Consulting offers the strategies and information needed to become a dynamic performance consultant.
As organizations strive to meet stringent budgets, the mandate to produce greater results with fewer resources is no longer sufficient. Rather than accepting less, managers and executives must strive for better--evaluating every process and every role and doing away with assumptions about how work gets done and who does it in order to streamline processes and maximize efficiency. William Rothwell, who was honored with the ASTD Distinguished Contribution Award in Workplace Learning and Peformance, presents a system for analyzing work and selecting the ideal combination of cost-effective resources--employees, consultants, contractors, temporary workers, and vendors--to accomplish it. Lean but Agile does this by teaching readers to focus on outcomes and work backwards--exploring the introduction, implementation, and management of lean work and agile staffing methods that will produce those outcomes. You’ll also learn about advantageous changes in hiring, goal-setting, learning and development, and performance management, and the fundamental role technology can play in transforming your processes. Packed with practical advice, examples, guides, worksheets, diagrams, and metrics, Lean but Agile will help leaders, managers, and human resource professionals optimize their workforces while still achieving superior results.
Taxpayers deserve the very best from public services, and first-rate public services can only be provided by outstanding government workers. Federal human resource managers face the challenge of attracting and retaining high-caliber individuals within the constraints of ever-tightening budgets and often-conflicting political directives. From a talent management perspective, Optimizing Talent in the Federal Workforce explores: • Best practices for recruiting and selecting employees • Proven methods for developing and training employees • Optimal deployment and placement processes. This text is a must-read for anyone in or working toward a government management position.
Leadership and Management Development programs have helped companies of every size become high-performing organizations. This practical guide sets out a blueprint for establishing, administering, and evaluating a planned in-house Management Development program and is geared to addressing the training, education, and development needs of supervisors, managers, executives, and others who exert leadership in organizational settings. It reviews important topics such as how to make a case for an in-house program, defining the program, setting policy, establishing goals and objectives, assessing needs, recruiting someone to oversee the program, and evaluating results. The material is based on surveys of Management Development professionals, key literature in the area, and first hand experience. In this how-to-do-it start-up guide, Rothwell and Kazanas provide important background on leadership and management development programs, defining the parameters of a typical organizational program. They review such important topics as the planning and design of a program, formal, informal, and special leadership and management development methods, and evaluation of organizational efforts. Human resource development specialists and human resources managers, workplace learning and performance practitioners, CEOs, CIOs and supervisors will find this guide comprehensive and valuable.
This important resource offers an understanding of the basic principles that underlie training methods and the use of technology training in the workplace. The authors provide a primer for the four pervading and more advanced technologies used in business training—the Internet, computer-based training, knowledge management systems, and decision support tools. Appropriate for those who have little or no formal training in educational technology, this book addresses such topics as the decision to use, the pros and cons for using, and presentation strategies for media as varied as the Internet, teleconferencing, videoconferencing, satellite distance learning, and electronic performance support systems. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Why Study Supervision? This book presents two compelling reasons to study supervision and supervisory leadership: Influential Position: Supervisors exert considerable influence on organizational settings. Supervisors have been schooled, developed, and trained for their responsibilities. They can function more effectively than if they learn through informal, sometimes haphazard means. It thus pays to learn about supervision because supervisors can influence how efficiently and effectively their organization functions. Career Path: Many career paths lead to supervision. Supervisors are everywhere. Supervisors are teachers, doctors, accountants, lawyers, plumbers, and electricians. If you aspire to advance within your occupation, you may find that one career path leads to supervision. Preparing for supervisory responsibilities can prepare you for advancement. You may thus have a personal stake – your own future – in learning about what supervisors do and how they do it. In addition, this book: Provides strategies for building solid relationships with team members. Uses positivity as a foundational practice to lead and encourage other employees. Provides guidelines on how to hold employees accountable and set high expectations. Presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors. Offers various approaches for managing time and increasing productivity.
While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. Written by experts in the field of workforce education and the management of older workers, Working Longer gives recruiters, managers, and trainers the tools they need to nurture and empower these vital employees, such as: * creative strategies for recruiting retirees and developing a senior friendly workplace* career and performance management techniques for effectively motivating and engaging older workers* instructional design facilitation methods that will enable older workers to upgrade their skills.With compassion and wisdom, this is the only book that shows employers how to value, coach, and keep their most experienced people
Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition, development and retention strategies. For a coaching program to succeed in an organization, it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees), helping them to articulate their own problems, formulate their own solutions, develop their own action plans to solve problems, and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach, it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015), workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all, managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that, the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers.
The completely revised and updated new edition of Planning & Managing Human Resources will help you successfully implement the steps of strategic planning for human resources. Learn how to establish a strategic human resources plan that will contribute to your organization's business plan and ensure you outperform your competitors.
Supervisors are the bridge between line employees and middle/upper management. Therefore, they must effectively communicate across the organization to be responsive and thoughtful leaders. With work being more global, organizations are taking advantage of remote work, and the workforce is now more diverse and decentralized, making the workplace more dynamic and complex. However, diversity can be one of the most controversial and least understood business topics because of the issues regarding quality, leadership, and ethics (Anand & Winters, 2008). An inclusive supervisor will ensure that their direct reports are treated fairly and respectfully but never made to feel less than anyone else. They will be a critical success factor in supporting the business case for diversity, equity, inclusion, and belonging (DEI&B) as a critical strategy in a globally competitive market. This book builds on the belief that people are the most valuable resource and that everyone should be treated with dignity and respect. The authors will provide tools to self-assess intrapersonal/interpersonal communication, develop a positive work environment, and evaluate listening skills. A list of competencies to be an effective communicator will be provided. Key concepts such as cross-cultural competence, generational cohort, critical race theory, emotional intelligence, emotional contagion, social exchange theory, and interpersonal competency will be explored. This book provides strategies for building solid relationships with team members; uses positivity as a foundational practice to lead and encourage other employees; provides guidelines on how to hold employees accountable and set high expectations; presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors; and offers various approaches for managing time and increasing productivity.
The purpose of this book is to introduce the concept of transformational coaching and to educate professional business coaches or mangers-as-coaches in their organizations on the influential and relevant elements of Transformational Coaching for Effective Leadership designed for coaching individuals, teams, and businesses or applying such elements in any level of organization development intervention, either toward individuals, teams, groups, departments, or the organization itself. Given the power and long-lasting influence of transformational coaching, it also could be beneficial to professionals in the fields of human resource development (HRD), workplace learning and performance (WLP), human performance enhancement (HPE), and, overall, in the domain of workforce education and development (WFED). This book will start by reviewing the background and presence of transformational coaching in businesses and organizations, along with the general concepts, perceptions, and understanding of coaching. _ is book will examine the uses of transformational coaching in management and leadership development, human resource development for talent development and retention, and for developing managerial coaching skills and competencies. Additionally, this book will review the presence and use of transformational coaching concepts, theories, and practices, including transformational learning for human resources (HR) and HRD professionals to influence a workforce’s attitude, behavior, and productivity. Features Builds individuals’ self-awareness, self-realization, and self-confidence Offers personal and professional development Teaches the concept of transformational learning and its use in transformational coaching Teaches rituals, skills, and strategies for individuals and teams to increase their productivity Offers an approach to building healthy and strong relationships with oneself and others Includes change management strategies for redirecting poor job performance Helps readers implement effective transformational coaching practices by offering many tools, such as forms, checklists, and worksheets
Based on the material taught in ITD's certification, training, and "mega-guru" conferences, Becoming an Effective Mentoring Leader presents key concepts and strategies any managers can use to boost morale, production, and, eventually, the bottom line by including mentoring in their daily activities.
From this experienced author team whose previous book, Strategic Human Resource Leader, first introduced the concept of HR transformation, comes this detailed exploration of today's workforce and workplace trends that drive the need for HR to radically rethink, reinvent, and reposition its role within the organization. With data culled from the authors' first-ever 20+year longitudianl study of how general managers view HR's focus and performance, Human Resource Transformation explores the new role of HR leadership, especially when facing the challenges of outsourcing, and presents an action plan for aligning and implementing a new agenda for connecting the HR function to the success of the organization.
This book provides a guide to the process of accrediting training programs, sets out how to achieve consistent measurement of the results of training, and explains why accreditation is critical for capturing and developing today’s workers’ skills, aiding retention, and boosting strategic organizational credibility with millennials. Workplace and executive training is a multi-billion dollar industry and yet an enormous percentage of that budget is spent on programs that have never been rigorously examined to ensure that they are fit for purpose and deliver value for the money. If you’re signing off on that budget, or asking your people to spend time on training programs, shouldn’t that concern you? Training accreditation offers vital quality assurance, ensures global consistency of results and delivers accountability for learning and performance outcomes. Apart from delivering better results and greater ROI, organizations can differentiate themselves from their competitors in the employment marketplace by offering accredited proprietary training. After all, digital natives, and indeed all of today’s most talented potential employees, expect (and increasingly demand) the high quality, engaging and transferable employee development that only accredited programs can deliver. Aligning with the standards set by the International Association of Continuing Education and Training (IACET) – today’s premier accreditation body for training programs – the authors offer principles for quality program structure, delivery, and improvement needed to achieve accreditation. They share practices used by high quality training program managers today, covering business alignment and program administration along with the planning, design, delivery and evaluation of learning systems.
This innovative, comprehensive, and fully integrated management development program provides a vehicle for enabling managers and leaders to participate more effectively in their organization's OD processes. The concepts, models, tools, and other materials have been used successfully to train managers, leaders, and MD/OD personnel in organizations such as IBM, AT&T, Kraft, Baxter Labs, Sears, Caterpiller, and the U.S. Navy, Army, and Air Force. The accompanying CD-ROM contains customizable tools for OD consultants and facilitators as well as additional chapter material.
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