Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.
MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it's time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.
Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
This volume reports a research that represents some of the collaborative efforts aimed at investigating political attitudes and behaviors in the broader Soviet society, examining the public opinion constraints on efforts to transform the new organizations into a competitive political party system.
Thomas Jefferson once stated that the foremost goal of American education must be to nurture the "natural aristocracy of talent and virtue." Although in many ways American higher education has fulfilled Jefferson's vision by achieving a widespread level of excellence, it has not achieved the objective of equity implicit in Jefferson's statement. In Equity and Excellence in American Higher Education, William G. Bowen, Martin A. Kurzweil, and Eugene M. Tobin explore the cause for this divide. Employing historical research, examination of the most recent social science and public policy scholarship, international comparisons, and detailed empirical analysis of rich new data, the authors study the intersection between "excellence" and "equity" objectives. Beginning with a time line tracing efforts to achieve equity and excellence in higher education from the American Revolution to the early Cold War years, this narrative reveals the halting, episodic progress in broadening access across the dividing lines of gender, race, religion, ethnicity, and socioeconomic status. The authors argue that despite our rhetoric of inclusiveness, a significant number of youth from poor families do not share equal access to America's elite colleges and universities. While America has achieved the highest level of educational attainment of any country, it runs the risk of losing this position unless it can markedly improve the precollegiate preparation of students from racial minorities and lower-income families. After identifying the "equity" problem at the national level and studying nineteen selective colleges and universities, the authors propose a set of potential actions to be taken at federal, state, local, and institutional levels. With recommendations ranging from reform of the admissions process, to restructuring of federal financial aid and state support of public universities, to addressing the various precollegiate obstacles that disadvantaged students face at home and in school, the authors urge all selective colleges and universities to continue race-sensitive admissions policies, while urging the most selective (and privileged) institutions to enroll more well-qualified students from families with low socioeconomic status.
As stated in the preface to the first edition, the goal of this monograph is to provide an overview of current thought about the spinal cord mechanisms responsible for sensory processing. We hope that the book will be of value to both basic neuroscientists and clinicians. The organization of the monograph has followed the original plan in most respects, although the emphasis has changed with respect to many topics because of recent advances. In particular, a substantial increase in the number of investigations of the dorsal root ganglion has led us to devote a chapter to this topic. The treatment of chemical neuroanatomy in the dorsal horn, as well as the relevant neuropharmacology, has also been expanded considerably. Another major emphasis is on the results of experiments employing microneurography in human subjects. We thank Margie Watson and Lyn Schilling for their assistance with the typing and Griselda Gonzales for preparing the illustrations.
The dome of thought is the first study of phrenology based primarily on the popular – rather than medical – appreciation of this important and controversial pseudoscience. With detailed reference to the reports printed in popular newspapers from the early years of the nineteenth century to the fin de siècle, the book provides an unequalled insight into the Victorian public’s understanding of the techniques, assumptions and implications of defining a person’s character by way of the bumps on their skull. Highly relevant to the study of the many authors – Wilkie Collins, Charles Dickens, and George Eliot, among them – whose fiction was informed by the imagery of phrenology, The dome of thought will prove an essential resource for anybody with an interest in the popular and literary culture of the nineteenth century, including literary scholars, medical historians and the general reader.
Jesse James," said Carl Sandburg, "is the only American bandit who is classical, who is to this country what Robin Hood or Dick Turpin is to England, whose exploits are so close to the mythical and apocryphal." For this definitive study no significant source of information concerning Jesse James and his brother Frank has been neglected, and from it emerges resolution of the debated point: "Were the Jameses common criminals or gallant Robin Hoods?
“In the pure poetry and intoxication of words, Shakespeare never rose higher than he rises in this play.” —G. K. Chesterton This Norton Critical Edition includes: • Shakespeare’s most popular comedy—with its unforgettable love triangles, woodland fairies, and magic—based on Grace Ioppolo’s conflated text (Q1 with F1 variants) and accompanied by her introduction, note on the text, and explanatory annotations. • Five illustrations. • Seven sources for the play, including those by Geoffrey Chaucer, Plutarch, and Lucius Apuleius. • Fifteen wide-ranging critical assessments, including ones by Jan Kott, Margo Hendricks, and Peter Brook. • Adaptations of A Midsummer Night’s Dream by Robert Cox and Henry Purcell and Elkanah Settle. • A Selected Bibliography. About the Series Read by more than 12 million students over fifty-five years, Norton Critical Editions set the standard for apparatus that is right for undergraduate readers. The three-part format—annotated text, contexts, and criticism—helps students to better understand, analyze, and appreciate the literature, while opening a wide range of teaching possibilities for instructors. Whether in print or in digital format, Norton Critical Editions provide all the resources students need.
A leading military expert looks at America's state of perpetual war, and offers solutions such as civilian control of the military and the use of a "Global Security Index" to determine if intervention is truly necessary.
The U.S. national security decision-making system is a product of the Cold War. Formed in 1947 with the National Security Council, it developed around the demands of competing with and containing the USSR. But the world after the collapse of communism and, particularly, the tragedy of September 11, is vastly different. A threatening but familiar enemy has given way to a complex environment of more diverse and less predictable threats. As the creation of the Homeland Security Council and Office of Homeland Security indicate, the United States must now reevaluate standard national security processes for this more uncertain world.In this timely book, William W. Newmann examines the way presidents manage their advisory process for national security decision making and the way that process evolves over the course of an administration's term. Three detailed case studies show how the president and his senior advisors managed arms control and nuclear strategy during the first terms of the Carter, Reagan, and G. H. W. Bush presidencies. These studies, enhanced by interviews with key members of the national security teams, including James Baker, Brent Scowcroft, and Zbigniew Brzezinski, reveal significant patterns of structure and adaptation. They provide a window to how decision making in the modern White House really works, at a moment when national security decisions are again at the top of the agenda.Specifically, Newmann investigates this pattern. Each president begins his administration with a standard National Security Councilÿbased interagency process, which he then streamlines toward a reliance on senior officials working in small groups, and a confidence structure of a few key advisors. Newmann examines the institutional pressures that push administrations in this direction, as he also weighs the impact of the leadership styles of the presidents themselves. In so doing, he reaches the conclusion that decision making can be an audition process through which presidents discover which advisors they trust. And the most successful process is one that balances formal, informal, and confidence sources to maintain full discussion of diverse opinions, while settling those debates informally at the senior-most levels.Unlike previous studies, Managing National Security Policy views decision making as dynamic, rather than as a static system inaugurated at the beginning of a president's term. The key to understanding the decision-making process rests upon the study of the evolving relationships between the president and his senior advisors. Awareness of this evolution paints a complex portrait of policy making, which may help future presidents design national security decision structures that fit the realities of the office in today's world.
Taxing behavior deemed "politically incorrect" has long been a convenient way for politicians to fund programs benefiting special interest groups, to the public's disadvantage. Government policy toward various goods - drugs, tobacco and alcohol, for example - has been locked into a regulatory cycle of tax and taboo. Support for legalizing other substances is buttressed by the revenue-generating power of so-called "sin" taxesi And the products subjected to excise taxation have varied from soft drinks, fishing gear and margarine to airline tickets, telephone calls and gasoline. Taxing Choice thoroughly addresses the costs and benefits of these predatory public policies.Shughart notes that the record of such punitive selective taxation has been anything but successful, hindering economic progress and failing to deliver the promised social benefits. In addition, the costs of selective taxes fall disproportionately on lower-income people, while more politically powerful interest groups benefit. At the same time, such policies are a poor way to raise funding for public services, and foster political corruption and self-serving bureaucracies accountable to no one. Indeed, policies discriminating against certain products may represent ominous trends easily extended into virtually every facet of people's lives. One can envision policies proscribing foods, sun bathing, obesity, and even books, films, and political and religious beliefs deemed "dangerous."Part I is devoted to the political economy of selective taxation. Contributors trace the history and politics of selective excise taxes in the United States, discussing the range of products that have been subject to such taxation from the founding period to the present. Part II explains how these taxes emerge in a political marketplace with opposing pressure groups scrambling for wealth transfers in their own favor. Part III looks at taxes on specific products as well as such banning policies as Prohibition and the war on drugs. Constitutional, economic, and civil liberty issues, including civil asset forfeiture and product liability, are discussed in Part IV. With the accelerating national debate over tax reform and the downsizing of government, Taxing Choice is a timely and far-reaching contribution to a debate of great interest to economists, policymakers, historians, sociologists, and taxpayers in general.
The Signet Classics edition of William Shakespeare's fantastical play that combines elements of tragedy and comedy. Prospero—sorcerer and rightful Duke of Milan—has lived a reclusive life with his daughter Miranda in the years since his position was usurped by his brother, Antonio. Now, as Antonio’s ship passes near Prospero’s island home, the sorcerer conjures up a terrible storm that will change all of their destinies.... This revised Signet Classics edition includes unique features such as: • An overview of Shakespeare's life, world, and theater • A special introduction to the play by the editor, Robert Langbaum • Selections from William Strachey, Sylvester Jourdain, Montaigne, and Ovid, sources from which Shakespeare derived The Tempest • Dramatic criticism from Samuel Taylor Coleridge, E.M.W. Tillyard, Lori Jerrell, and others • A comprehensive stage and screen history of notable actors, directors, and productions • Text, notes, and commentaries printed in the clearest, most readable text • And more...
A specter haunts America, the specter of Global Jihad, Islamic Holy War. This specter was never more horrific than on September 11, 2001, when nineteen fanatics hijacked four jetliners and used them as guided missiles to destroy the twin World Trade Towers, damage the Pentagon, murder nearly 3,000 people, and cause as much as several hundred billion dollars’ worth of direct and indirect damage to New York City and the national economy. But Jihadists have periodically attacked Americans ever since November 1979, when mobs shouting death to America overran the American embassy in Tehran and held 52 officials hostage for 444 days. President George W. Bush responded to the September 11 atrocities by declaring a global war on terror. Now in its second decade, that war has cost the United States thousands of lives and trillions of dollars. Americans are haunted by horrific televised images from across a swath of the Muslim world of bomb-blasted cities, hundreds of slaughtered bodies, thousands of refugees huddled in squalid camps, and American journalists in orange jump suits kneeling in the desert before the black robed and masked men who will behead them. Americans increasingly question whether the global war on terror has been worth those costs for their own nation and the lands where it is fought. This book analyzes America’s crusade against Jihadism. The key related questions it addresses are these: Looking back, what were the successes and failures of Washington’s counter-Jihadist strategy before and after September 11? Looking ahead, should Americans stay the course or cut their losses in Iraq, Afghanistan, and elsewhere? Was the catastrophic September 11 attack a one-time event or could its equivalent or worse in death and destruction happen again? Renowned Harvard professor Samuel Huntington asserted that: “The underlying problem for the West is not Islamic fundamentalism, it is Islam, a different civilization, whose people are convinced of the superiority of their culture and are obsessed with the inferiority of their power.” Is that true? Just what of Muhammad’s words and deeds, if any, justifies the barbarism of al Qaeda, Islamic State, and other Jihadists? Finally, just how corporeal is that specter of global Jihad to the United States? A startling surprise awaits the reader in the final chapter as acclaimed expert William Nester weighs the specter of global Jihad against an array of other national security threats.
The writings of Menno Simons and Dirk Philips have been used as the basic materials for this study, the major aim of which is to discern the more or less normative position of the Mennonites or later Doopsgezinden during the first generation, with Menno Simons and Dirk Philips as their major spokesmen.
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