Bringing together business and engineering to reliability analysisWith manufactured products exploding in numbers and complexity,reliability studies play an increasingly critical role throughout aproduct's entire life cycle-from design to post-sale support.Reliability: Modeling, Prediction, and Optimization presents aremarkably broad framework for the analysis of the technical andcommercial aspects of product reliability, integrating concepts andmethodologies from such diverse areas as engineering, materialsscience, statistics, probability, operations research, andmanagement. Written in plain language by two highly respectedexperts in the field, this practical work provides engineers,operations managers, and applied statisticians with bothqualitative and quantitative tools for solving a variety ofcomplex, real-world reliability problems. A wealth of examples andcase studies accompanies: * Comprehensive coverage of assessment, prediction, and improvementat each stage of a product's life cycle * Clear explanations of modeling and analysis for hardware rangingfrom a single part to whole systems * Thorough coverage of test design and statistical analysis ofreliability data * A special chapter on software reliability * Coverage of effective management of reliability, product support,testing, pricing, and related topics * Lists of sources for technical information, data, and computerprograms * Hundreds of graphs, charts, and tables, as well as over 500references * PowerPoint slides are available from the Wiley editorialdepartment.
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.
Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.
Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.
Bringing together business and engineering to reliability analysis With manufactured products exploding in numbers and complexity, reliability studies play an increasingly critical role throughout a product's entire life cycle-from design to post-sale support. Reliability: Modeling, Prediction, and Optimization presents a remarkably broad framework for the analysis of the technical and commercial aspects of product reliability, integrating concepts and methodologies from such diverse areas as engineering, materials science, statistics, probability, operations research, and management. Written in plain language by two highly respected experts in the field, this practical work provides engineers, operations managers, and applied statisticians with both qualitative and quantitative tools for solving a variety of complex, real-world reliability problems. A wealth of examples and case studies accompanies: * Comprehensive coverage of assessment, prediction, and improvement at each stage of a product's life cycle * Clear explanations of modeling and analysis for hardware ranging from a single part to whole systems * Thorough coverage of test design and statistical analysis of reliability data * A special chapter on software reliability * Coverage of effective management of reliability, product support, testing, pricing, and related topics * Lists of sources for technical information, data, and computer programs * Hundreds of graphs, charts, and tables, as well as over 500 references
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