The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
This book develops the concepts of fundamental convex analysis and optimization by using advanced calculus and real analysis. Brief accounts of advanced calculus and real analysis are included within the book. The emphasis is on building a geometric intuition for the subject, which is aided further by supporting figures. Two distinguishing features of this book are the use of elementary alternative proofs of many results and an eclectic collection of useful concepts from optimization and convexity often needed by researchers in optimization, game theory, control theory, and mathematical economics. A full chapter on optimization algorithms gives an overview of the field, touching upon many current themes. The book is useful to advanced undergraduate and graduate students as well as researchers in the fields mentioned above and in various engineering disciplines.
This books documents the salient characters of the tectonic evolution of the Indian subcontinent. It showcases the well investigated subcontinent of Gondwana. The book is linked to an updated geological and tectonic map of this region on 1:12,000,000 in scale. The Indian subcontinent displays almost uninterrupted and unique the geological history since about Eo-Archean (~3800 Ma) to recent, with the development of many Proterozoic deformed and metamorphosed fold belts around Archean nuclei, and enormously thick undeformed platform deposits. After their stabilization during late Proterozoic, the subcontinent underwent Paleozoic rifting and deposition of coal-bearing thick sequences, followed by enormously-thick outpouring of Deccan volcanics as a consequence of huge mantle plume. The youngest event in its evolution is the Cenozoic Himalayan Orogenic Mountains, spanning the area between Nanga Parbat and Namcha Barwah; a part of which extends both in Pakistan and Myanmar.
A 2012 ECONOMIST BOOK OF THE YEAR Many of the United States' most innovative entrepreneurs have been immigrants, from Andrew Carnegie, Alexander Graham Bell, and Charles Pfizer to Sergey Brin, Vinod Khosla, and Elon Musk. Nearly half of Fortune 500 companies and one-quarter of all new small businesses were founded by immigrants, generating trillions of dollars annually, employing millions of workers, and helping establish the United States as the most entrepreneurial, technologically advanced society on earth. Now, Vivek Wadhwa, an immigrant tech entrepreneur turned academic with appointments at Duke, Stanford, Emory, and Singularity Universities, draws on his new Kauffman Foundation research to show that the United States is in the midst of an unprecedented halt in high-growth, immigrant-founded start-ups. He argues that increased competition from countries like China and India and US immigration policies are leaving some of the most educated and talented entrepreneurial immigrants with no choice but to take their innovation elsewhere. The consequences to our economy are dire; our multi-trillion dollar loss will be the gain of our global competitors. With his signature fearlessness and clarity, Wadhwa offers a concise framework for understanding the Immigrant Exodus and offers a recipe for reversal and rapid recovery.
This research monograph summarizes a line of research that maps certain classical problems of discrete mathematics and operations research - such as the Hamiltonian Cycle and the Travelling Salesman Problems - into convex domains where continuum analysis can be carried out. Arguably, the inherent difficulty of these, now classical, problems stems precisely from the discrete nature of domains in which these problems are posed. The convexification of domains underpinning these results is achieved by assigning probabilistic interpretation to key elements of the original deterministic problems. In particular, the approaches summarized here build on a technique that embeds Hamiltonian Cycle and Travelling Salesman Problems in a structured singularly perturbed Markov decision process. The unifying idea is to interpret subgraphs traced out by deterministic policies (including Hamiltonian cycles, if any) as extreme points of a convex polyhedron in a space filled with randomized policies. The above innovative approach has now evolved to the point where there are many, both theoretical and algorithmic, results that exploit the nexus between graph theoretic structures and both probabilistic and algebraic entities of related Markov chains. The latter include moments of first return times, limiting frequencies of visits to nodes, or the spectra of certain matrices traditionally associated with the analysis of Markov chains. However, these results and algorithms are dispersed over many research papers appearing in journals catering to disparate audiences. As a result, the published manuscripts are often written in a very terse manner and use disparate notation, thereby making it difficult for new researchers to make use of the many reported advances. Hence the main purpose of this book is to present a concise and yet easily accessible synthesis of the majority of the theoretical and algorithmic results obtained so far. In addition, the book discusses numerous open questions and problems that arise from this body of work and which are yet to be fully solved. The approach casts the Hamiltonian Cycle Problem in a mathematical framework that permits analytical concepts and techniques, not used hitherto in this context, to be brought to bear to further clarify both the underlying difficulty of NP-completeness of this problem and the relative exceptionality of truly difficult instances. Finally, the material is arranged in such a manner that the introductory chapters require very little mathematical background and discuss instances of graphs with interesting structures that motivated a lot of the research in this topic. More difficult results are introduced later and are illustrated with numerous examples.
From one of Time Magazine's 40 Most Influential Minds in Technology: women across the globe share stories of closing the tech industry’s gender gap. Women in technology are on the rise in both power and numbers, but we need to accelerate that momentum if we want to "lean in" and close the gender gap. The future of technology depends on women and men working together at their full potential. For that to happen, it is vital that women feel welcomed, rewarded, and respected in tech sectors. Hailed by Foreign Policy Magazine as a “Top 100 Global Thinker,” professor, researcher, and entrepreneur Vivek Wadhwa, alongside award-winning journalist Farai Chideya, collect anecdotes and essays from female tech leaders around the world, sharing how their experiences in innovative industries frame the future of entrepreneurship. With interviews and essays from hundreds of women in STEM fields, including Anousheh Ansari, the first female private sector space explorer; former Google[X] VP and current CTO of the USA, Megan Smith; Ory Okolloh of the Omidyar Network; CEO of Nanobiosym Dr. Anita Goel, MD, PhD,; and venture capitalist Heidi Roizen, Innovating Women offers perspectives on the challenges that women face, the strategies that they employ in the workplace, and how organizations can support the career advancement of women.
What’s the life of a police officer like? Most of us have been exposed to it either through media or Bollywood, where police personnel are deemed to be insensitive, atrocious, dominating and political. However, is that really true? Are all police officers alike? Through Thick and Thin is a collection of personal memoirs from the diary of an honest and principled police officer, Vivek Deshpande. The book spans his career as a police & Intelligence officer of over thirty-five years and takes the reader through various instances, which show us the real side of the khaki men on duty. The book is an inspirational read for anyone that wants to understand what it takes to be a police officer in India and sets an example for Indian youth. Grab a copy and read about his interesting experiences in the chapters ‘Magic of Pani Puri’ and ‘Communal riots in Hyderabad’.
Hydrodynamic Cavitation A systematic introduction to critical technologies and applications of hydrodynamic cavitation In Hydrodynamic Cavitation: Devices, Design, and Applications, a distinguished team of researchers delivers an authoritative discussion of key aspects of hydrodynamic cavitation, including the design, characterization, and modeling of the devices. The book offers discussions of state-of-the-art applications of the technology, including the disinfection of water, wastewater treatment, biomass processing, and many other industrial applications. In addition to expansive case studies, the book provides an up-to-date exploration of emerging innovations and future applications of the technology. Readers will also find: A thorough introduction to hydrodynamic cavitation devices, including those based on axial and rotational flows An in-depth examination of the experimental characterization of cavitation devices and computational models Comprehensive explorations of the applications of hydrodynamic cavitation, including the disinfection of water and wastewater treatment Accessible discussions of industrial applications of hydrodynamic cavitation Perfect for chemical and process engineers, water chemists, mechanical engineers, and food chemists, Hydrodynamic Cavitation will also earn a place in the libraries of food and environmental technologists.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.