Victor Pestoff's Books

Co-Production and Public Service Management

Citizenship, Governance and Public Services Management

By: Victor Pestoff

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Co-Production and Public Service Management

Citizenship, Governance and Public Services Management

By: Victor Pestoff

This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

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Page Count

204

Publisher

Routledge

Published Date

ISBN 10

1351059661

ISBN 13

9781351059664

A Democratic Architecture for the Welfare State

By: Victor A. Pestoff

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A Democratic Architecture for the Welfare State

By: Victor A. Pestoff

The welfare state faces various challenges in Scandinavia and many European countries today, including a poor work environment in the public sector, a growing democracy deficit, and demographic obstacles. In this new book, Victor A. Pestoff argues that the state cannot resolve these challenges alone or together with the market, rather it requires the active participation of citizens and the third sector in order to overcome them and become more sustainable and flexible in the future. This book addresses the need for a more democratic architecture for the European welfare state, opening new perspectives for developing alternative channels for direct citizen participation at the sub-municipal level of governance. Pestoff finds that neither democratic theory nor welfare state theory devotes adequate attention to the contemporary role of the third sector as a service provider or to greater direct citizen participation in the provision of welfare services. He shifts the focus of analysis from the input to the output side of the political system and explores new ways to promote a greater role for the third sector and more citizen participation in the provision of universal, tax financed welfare services. Part 1 discusses social economy actors in Sweden and Scandinavia, both from a historical and future perspective. Part 2 explores major issues for the third sector and welfare state, including the allocation of an organization’s surplus or profit, work environment and service quality in public services and the third sector, consumer perspectives on the social economy, democratizing medical and health care in Japan, and co-production of childcare services in eight European countries. Part 3 revisits the third sector and state in democratic theory and welfare theory, as well as recognizing major hurdles to the third sector and democratization of the welfare state. Part 4 concludes by summarizing the politics of participation in the welfare state.

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Page Count

337

Publisher

Routledge

Published Date

ISBN 10

1134024460

ISBN 13

9781134024469

Co-production and Japanese Healthcare

Work Environment, Governance, Service Quality and Social Values

By: Victor A. Pestoff

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Co-production and Japanese Healthcare

Work Environment, Governance, Service Quality and Social Values

By: Victor A. Pestoff

Healthcare in most developed countries face a complex and partly contradictory mix of financial, social and political challenges. Fiscal strains combined with New Public Management agendas have caused severe cutbacks and calls for greater efficiency in public healthcare, resulting in a growing concern about service quality. Co-production and Japanese Healthcare explores a possibility to address these issues from a new perspective that emphasizes greater collaboration between the staff and patients. Here professionals and patients/clients act as ‘partners to co-produce healthcare through their mutual contributions’. Japan has a unique system of two user-owned healthcare providers with nearly 200 hospitals, 500 clinics and 50,000 beds. However, they differ from each other and from public hospitals, in terms of their work environment, service quality, governance models and social values. This volume compares cooperative and public healthcare providers at ten hospitals across Japan with survey data from the staff, as well as from the patients and volunteers at four hospitals. It will be of interest to researchers, academics, and students in the fields of healthcare management, public and non-profit management, human resource management.

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Page Count

206

Publisher

Routledge

Published Date

ISBN 10

100034827X

ISBN 13

9781000348279

Visual Culture and Public Policy

Towards a visual polity?

By: Victor Bekkers,Rebecca Moody

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Visual Culture and Public Policy

Towards a visual polity?

By: Victor Bekkers,Rebecca Moody

Traditionally, images have played an important role in politics and policy making, mostly in relation to propaganda and public communication. However, contemporary society is inundated with visual material due to the increasing ubiquity of media and visual technologies that facilitate the production, distribution and consumption of images in new and innovative ways. As such, a visual culture has emerged, and a number of authors have written on visual culture and the technologies which underlie it. However, a clear link to policy making is still lacking. This books links the emergence of this visual culture to policy making and explores how visual culture (and the growing number of technologies used to create and distribute images) influence the course, content and outcome of public policy making. It examines how visual culture and policy making in contemporary society are intertwined, elaborating concepts such as power, framing and storytelling. It then links this to technology, and the way this can enhance power, transparency, registration, surveillance and communication. Dealing with the entire cycle of public policy making, from agenda-setting, to policy design, decision making to evaluation, the book contains diverse international case studies including water management, risk management, live-stock diseases, minority integration, racism, freedom of speech, healthcare, disaster evaluation and terrorism.

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Page Count

268

Publisher

Routledge

Published Date

ISBN 10

1317689550

ISBN 13

9781317689553

A Democratic Architecture for the Welfare State

By: Victor A. Pestoff

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A Democratic Architecture for the Welfare State

By: Victor A. Pestoff

This book addresses the need for a more democratic architecture for the European welfare state by promoting citizen participation, the third sector and co-production of welfare services.

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337

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Routledge

Published Date

ISBN 10

1134024479

ISBN 13

9781134024476

Co-production and Japanese Healthcare

Work Environment, Governance, Service Quality and Social Values

By: Victor A. Pestoff

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Co-production and Japanese Healthcare

Work Environment, Governance, Service Quality and Social Values

By: Victor A. Pestoff

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Page Count

206

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Routledge

Published Date

ISBN 10

100034827X

ISBN 13

9781000348279

Co-Production and Public Service Management

Citizenship, Governance and Public Services Management

By: Victor Pestoff

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Co-Production and Public Service Management

Citizenship, Governance and Public Services Management

By: Victor Pestoff

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Solve jigsaw puzzle

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Page Count

205

Publisher

Routledge

Published Date

ISBN 10

1351059653

ISBN 13

9781351059657

Book's by Victor Pestoff

Co-Production and Public Service Management

Co-Production and Public Service Management

A Democratic Architecture for the Welfare State

A Democratic Architecture for the Welfare State

Co-production and Japanese Healthcare

Co-production and Japanese Healthcare

Visual Culture and Public Policy

Visual Culture and Public Policy

A Democratic Architecture for the Welfare State

A Democratic Architecture for the Welfare State

Co-production and Japanese Healthcare

Co-production and Japanese Healthcare

Co-Production and Public Service Management

Co-Production and Public Service Management

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