Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.
Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.
In order to survive and attain market leadership, organizations must engage in longer-term strategic quality activities to address radical, paradigm-shifting improvements that affect the organization and its competitive position. This requires a different way of thinking and acting by leaders and managers that is known as insightful thinking. This book can show you how to achieve this kind of success. It is about how to think insightfully about quality and to increase the creativity, innovation, and agility of an organization and its employees. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership.The second edition updates the case discussions about real organizations that illustrate the main points of the book. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight and lasting success.
: Information is power in supply chain operations, negotiations, continuous improvement programs, and process improvement, and indeed in all aspects of managing an operation. Accurate and timely information can result in better decisions that translate into improvement of bottom line results. The development and effective use of cost modeling as a method to understand the cost of products, services, and processes can help drive improvements in the quality and timeliness of decision making. In the supply chain community an understanding of the actual cost structures of products and services, whether with new or non-partner suppliers, can facilitate fact-based discussions which are more likely to result in agreements that are competitively priced and with fair margins. Further, accurate cost models which are cooperatively developed between supply chain partners can form the basis for joint efforts to reduce non-value-added costs and provide additional focus towards operational improvement. While many organizations feel confident they have an understanding of the cost structure for products and services produced internally, cost modeling often uncovers areas where significant cost improvement can be obtained. Cost of quality is a particular type of internal cost model that analyzes the true costs associated with the production of less than perfect products and services. The development of a cost of quality model can provide insight into how products or services of higher quality can be produced at lower cost. This book provides the business student or professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions and the identification of opportunities for internal process improvement projects. The creation and use of external cost models are discussed providing insight into how their use can drive collaborative improvement efforts among supply chain partners, better prepare for price negotiations, and keep negotiations focused on facts rather than emotions--all while allowing for future discussions with preferred suppliers to focus on more strategic and operational improvement initiatives, and less on pricing. A number of detailed cost model examples are provided to educate on both how cost models are constructed, and to demonstrate how they have been effectively deployed
“In this second edition, Vic and Chris have done an excellent job of citing the importance of accurate problem identi cation and the need for validated data input for the decision making process—a must read book for those managers responsible for making operational decisions.” - Richard Bozeman, Jr., Author and Inventor, Retired Chief of the Propulsion and Power Division Test Facilities, NASA “I TRULY enjoyed the book and found it very informative. I am not an easy sell when it comes to the quantitative approach however I WAS SOLD! I will never approach future negotiations and future data analysis the same after reading this book. GOOD JOB!”—Peter Birkholz, Managing Partner of the Sam Houston Group LP, Management Consultant—Birkholz Management Co., LLC -- Information is power in supply chain operations, negotiations, continuous improvement programs, process improvement, and indeed in all aspects of managing an operation. Accurate and timely information can result in better decisions that translate into the improvement of bottom-line results. This book provides the business professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions, and the identi cation of opportunities for internal process improvement projects.
Have you ever felt that you had a great insight that would benefit your department, division, or organization and found that you seem to be the only one who can see it? Worse yet, has it ever seemed that while you are struggling to pull your idea into consideration, others are actively holding you back? If you just had the power, you think, great things could be accomplished. What is your reaction? Have you and others who suggest new ideas been so beaten down in the past that you simply let the idea go because it isn’t worth the emotional capital to pursue it? If that is the case, and your idea is indeed a good one, who suffers? You? The organization? The organization’s customers? The answer is all of the above. This book is designed to help those with limited positional power to find ways to get their ideas seriously considered. It is also designed to help those with positional power create a culture that encourages ideas that will benefit the organization regardless of their source. Inspired by Spencer Johnson’s classic fable, Who Moved My Cheese?, the authors of this book decided that there was another story that could be told about taking a more proactive, team-based approach to change. We Move Our Own Cheese! is about creating change. As in Johnson’s book, the cheese is a metaphor for what we have in life and what we believe we want more of. In a business context, it represents the business we are in—our current paradigm—and what it gives us. "A cleverly conceived, thought-provoking fable by authors Fair and Sower that provides great insight into how to recognize the need for organizational change, the courage to make changes - and the necessity of taking risks in order for an organization’s survival in today's innovative and highly competitive world. A great read for employees at every organizational level in any industry. I hope that this excellent book will have timely and wide distribution." Richard Bozeman, Author and Inventor; Retired Chief of the Propulsion and Power Division Test Facilities, NASA "It was very clever and thought provoking. I think the book could open up numerous opportunities for consulting and seminars." Peter Birkholz, M.B.A. Managing Partner, Sam Houston Group, LP and Management Consultant, Birkholz Management Co. ZLLC. "The manuscript is very well written. The characters represent very recognizable types in organizations. Their reactions to threat and authority are realistic, making them sympathetic figures. The story is compelling, with exciting plot twists. I couldn’t stop reading until the end. The diary entries are a clever way to help the reader understand the story’s underlying messages. Your prologue and epilogue are thorough and will be very useful for instructors and trainers, especially the list of discussion questions at the end." Dr. Geraldine Hynes, Ph.D. Professor of Business Communication, Sam Houston State University "I thoroughly enjoyed reading the manuscript. The simple, fun way the fable is written captivates the interest of the reader. I love the way the lessons are weaved into the fable and how they are presented, pulled out for emphasis in a book format. The main lesson and contributing lessons are profound and apply to any organization and individuals at a personal level. The diverse characters seem to come to life and the fable highlights the importance of teamwork leveraging the unique skills of the team. In addition, it points out that leadership among team members is fluid and situational. Such a fable can be used in academic and business settings. Academically, it would be valuable for students learn that they are empowered to create the path in front of them and how to be creative to overcome obstacles. In a business environment, it could reinforce for executives the importance of building a culture of innovation." Jerrine Baker, M.B.A. University Lecturer and President-Owner, Majestic Dreams Travel
If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. This book focuses on how SPC works and why managers should consider using it in their operations. It provides you with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating SPC into the process management and quality improvement processes. Today there is little need to make the necessary calculations by hand, so the author utilizes Minitab and NWA Quality Analyst—two of the most popular statistical analysis software packages on the market. Links are provided to the home pages of these software packages where trial versions may be downloaded for evaluation and trial use. The book also addresses the question of why SPC should be considered for use, the process of implementing SPC, how to incorporate SPC into problem identification, problem solving, and the management and improvement of processes, products, and services.
Continuous improvement is essential but not sufficient to assure an organizations continued success. In order to be a market leader or indeed even to survive in many cases, resources must be devoted to longer-term strategic quality activities to address radical--possibly paradigm-shifting-- improvements that might affect the organization and its competitive position. These radical improvements might result from R&D efforts within the organization (proactive) that propel the organization and its products and services to the cutting edge of the markets in which they operate. Or these radical improvements might be developed by competitors or even by organizations in other industries (reactive) which, if ignored, might threaten the long-term survival of the organization if they are not recognized and reacted to in an appropriate way. This book is about how to think differently about quality and by doing so increase the creativity, innovation, and agility of an organization and its employees as well as the awareness of new developments in the marketplace and their possible impact on the organization and its markets. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership. This book is about attaining the insight required to increase organizational creativity, innovation, and agility to create new paradigms, and survive paradigm shifts that originate outside the organization. Each chapter contains short cases illustrations about real organizations that illustrate the main points of that chapter. This book does not describe a detailed process that ostensibly leads to insight. Rather this book takes the position that what works for one organization might not work as effectively for another. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight--and lasting success.
The intent of this book is to provide a sufficient discussion of RFID to enable readers with no prior knowledge to develop a basic understanding of the technology. RFID for the Supply Chain and Operations Professional discusses current applications and specific examples of RFID usage taken from a variety of industries. The appropriate coupling of RFID with other technologies such as global positioning systems (GPS), enterprise resource planning (ERP), IIoT technologies and robotics is discussed as well as an overview of the RFID implementation process. This book will help readers develop an understanding of the capability of the technology to increase an organization’s customer responsiveness. In the third edition, the discussion and examples have been updated to reflect the rapid advancement in RFID technology. A new case study and new examples have been added along with updated discussions and projections about RFID technology.
RFID (radio-frequency identification) is increasing its presence in our personal and business lives—you name it and RFID is likely to be finding its way there. RFID has many advantages over other auto-ID technologies, including its ability to read tags at the item level while the items are still in boxes and pallets and out of line of sight. In addition, RFID tags are reusable, which helps reduce the costs associated with an RFID system. RFID is a technology that can provide decision makers with real-time information to result in better and timelier decisions. It can help increase efficiency, security, and asset control. This second edition contains updated information on the technology and its uses, new and updated examples, and a new case study. This book provides readers with no prior knowledge of RFID with the basics of the technology, guidelines for considering its use, examples of how RFID is being used effectively in a variety of organizations, and guidelines for implementing an RFID system.
Challenges leaders and managers to adopt a new way of thinking and presents ideas about how organizations can begin the process of charting their own paths to insight - and lasting success. This title contains short cases illustrations about real organizations.
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