Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques. In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples, Jowett and Jones show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer. Managing Facilities is: · the only UK book to reflect modern facilities management practices in hospitality · full of practical examples · a reference source and introduction in one format Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management. Val Jowett MSc FHCIMA is Principal Lecturer at Leeds Metropolitan University and has taught Accommodation Management, and now Facilities Management, for over 25 years. In her earlier career she worked for British Transport hotels and then in Domestic Services Management in the N.H.S. She has taught in the USA and India and now manages a series of developmental initiatives which centre around NVQs, mentoring and careers development learning. Christine Jones BA MIMgt MHCIMA is the Head of School of Business and Professional Studies at Burton Upon Trent College. She has a wide range of occupational and research experience in the hospitality industry and has held teaching posts in a number of Further and Higher Educational establishments.
Short-listed for the 2005 Snow Willow Award and for the 2006 Manitoba Young Readers' Choice Award Cole Fennety doesn't know it, but he is about to have the strangest summer of his life. His little sister, Jessie, is driving him crazy, his mother is too wrapped up in the world of daytime soaps to intervene, and his best friend, Wayne, is out of control. Worst of all, his boss, Sam Kerrigan, is the meanest man in town. But beneath Sam's crusty exterior lies a kind heart -- as well as a terrible secret that forces Cole to face questions to which there are no easy answers.
No one pays much attention to you if you don't have much to say, so there was no way I could have predicted what would happen when I stopped talking altogether." When his teacher announces that it's time for the yearly class speeches, Griffin Maxwell starts to sweat. His past experience with the dreaded speech was humiliating, to say the least, and he just knows there's no way he can go through that again. So Griffin's best friend, Bryan, comes up with a solution -- one that's so simple it just has to work. But neither boy can begin to predict the bizarre chain of events that will be set in place when Griffin goes along with the idea. From squaring off with the school bully to reading a teacher's private letters, Griffin Maxwell wil have to face things he never imagined, and all without saying a word!
2005 White Pine Award — Shortlisted 2004 IODE Violet Downey National Book Award — Shortlisted 2004 Canadian Children’s Book Centre Our Choice Selection There’s one other thing I should mention right off, which is that I’m fourteen years old and dying. (I guess that was two things, but the significance of one is sort of tied to the other, don’t you think?) Kate Benchworth is far from typical. Having been diagnosed with a brain tumour that could end her life at any time, she views the world with refreshing honesty and rare insight. As her family and members of her community struggle to accept what lies ahead, Kate refuses to give in to self-pity. Determined to live each moment to the fullest, she falls in love with a boy locked up in the local jail and befriends the town recluse. Valerie Sherrard’s new novel is a moving tale about a young woman experiencing the best days of her life, all the while aware that the time she has left is rapidly disappearing.
Thomas and Jane Welsh Carlyle moved from rural Scotland to London's Cheyne Walk. This title focuses on writers for whom 'the centre' was a pressing concern. Elizabeth Gaskell, like her contemporary Emily Bronte, was from the north of England, though based in Lancashire and Cheshire rather than Yorkshire. Her first novel, Mary Barton 1848) was set in the north and was unusually realistic in its depiction of Manchester working-class life. Ruskin grew up in suburban London; in later life, he settled in the Lake District . The three volumes that comprise a set are facsimile reproductions of contemporary biographical material. They include letters, memoirs, poems and articles on three outstanding Victorian literary persons: John Ruskin, Elzabeth Gaskell and the Carlyles.
This study focuses on the work of four Victorian anti-feminist women writers - Eliza Lynn Linton, Charlotte M. Yonge, Mrs Humphry Ward, and Margaret Oliphant - examining their self-contradictory responses to the debate about women's role in family life and society. Individual chapters review women's anti-feminism from 1792-1850, and fresh readings of their best-known novels emphasize the inconsistencies of their masculine and feminine ideals.
In this crisply written history, Valerie Knowles describes the different kinds of immigrants who have settled in Canada, and the immigration policies that have helped to define the character of Canadian immigrants over the centuries.
When eleven-year-old Pascale Chardon finds herself on a lifeboat drifting toward an uncharted island with no memory of how she got there, all she wants is to get back to her family. The islanders, however, have a different objective. For many decades, the islanders have been anticipating the arrival of someone foretold only as the Long Awaited. The Long Awaited is said to have knowledge of the island’s future and will tell the islanders of their fate seventeen days after their arrival. At first Pascale is sure she’s not the Long Awaited, but when strange happenings occur, she finds it impossible to be certain of anything. Could she be the Long Awaited after all? A Bend in the Breeze, award-winning author Valerie Sherrard’s 30th novel, is a delightful tale about the importance of love and compassion.
‘Dickens and the Sentimental Tradition’ is a timely study of the ‘sentimental’ in Dickens’s novels, which places them in the context of the tradition of Fielding, Richardson, Sterne, Goldsmith, Sheridan and Lamb. This study re-evaluates Dickens’s presentation of emotion – first within the eighteenth-century tradition and then within the dissimilar nineteenth-century tradition – as part of a complex literary heritage that enables him to critique nineteenth-century society. The book sheds light on the construction of feelings and of the ‘good heart’, ideas which resonate with current critical debates about literary ‘affect’. Sentimentalism, as the text demonstrates, is crucial to understanding fully the achievement of Dickens and his contemporaries.
At last, Shelby Belgarden has put her crime-solving behind her and has returned to the life of an ordinary teenager. Now 16, she has taken her first job: working at a new local restaurant called The Steak Place. But when one of her co-workers — a waitress named Nadine — goes missing, Shelby suspects foul play. The police won’t believe her. Neither will Shelby’s boyfriend, Greg, who grows frustrated with her search for a criminal who may not exist.
Babb's textual analysis begins by surveying the construction of whiteness in early American writings and material culture, and continues through literature of the nineteenth century, surveying whiteness in texts commonly acknowledged as standards in U.S. literature -- The Last of the Mohicans and Moby Dick. She then investigates representations of whiteness in a variety of late-nineteenth and early-twentieth century cultural creations, among them immigrant autobiographies, World's Fair expositions, and etiquette books. Babb convincingly illustrates the ways in which a variety of cultural creations combine to help shape the concept of universal whiteness.
An unexpected delivery from the florist points to a secret admirer for Shelby Belgarden, but when an ominous phone call and a disturbing email follow, the teenaged sleuth and her family realize that the dangerous obsession of a stalker lies behind them. While the messages become increasingly sinister, the police are unable to uncover the culprits identity, and Shelby finds her world has turned into a nightmare of fear and betrayal. When an arrest is made, it seems that life can return to normal for the Belgarden family, but the stalker proves more cunning than anyone could have imagined. Just when it seems she is safe again, Shelby finds herself at the mercy of a twisted but brilliant mind. Time is running out, and with no one to help her, Shelby must outwit her captor before he can carry out his deadly plan.
With school over, Greg visiting relatives, and Betts on vacation with her family, it’s looking like it will be a quiet summer for Shelby Belgarden. Until, that is, she finds out that Betts and her family have returned home suddenly, and Betts’s mom faces criminal charges in the theft of a computer program from her workplace. To save Mrs. Thompson’s job and reputation - and to keep her out of prison - Shelby infiltrates the company in order to dig up clues. But with no clues to be found, can Shelby find the answers that will keep Betts’s family together?
The heroine's journey echoes throughout ancient legend. Each young woman combats her dark side and emerges stronger. This quest is also a staple of American comic books. Wonder Woman with semi-divine powers gives us a new female-centered creation story. Batgirl, Batwoman and Black Widow discover their enemy is the dark mother or shadow twin, with the savagery they've rejected in themselves. Supergirl similarly struggles but keeps harmony with her sister. From Jessica Jones and Catwoman to the new superwomen of cutting-edge webcomics, each heroine must go into the dark, to become not a warrior but a savior. Women like Captain Marvel and Storm sacrifice all to join the ranks of superheroes, while their feminine powers and dazzling costumes reflect the most ancient tales.
Commended for the 2009 Best Books for Kids & Teens Annie Berkley, a schoolmate of Shelby’s who has appeared in previous books, lives in a foster home and has become depressed. Shelby is concerned and eventually wins over Annie’s trust in order to find out what’s bothering her. Annie’s mother disappeared several years ago, leaving with her boyfriend when Annie was 8. she was never in touch with her daughter again. But now, the boyfriend has returned, saying that he lost touch with the mother and doesn’t know what happened to her. Shelby suspects that something more sinister is going on, and as she digs through clues, discovers that the boyfriend knows far more about the mother’s whereabouts than he’s letting on. But the attempt to uncover secrets puts Shelby and Annie’s lives in danger.
The worlds of Percy Jackson, Harry Potter, and other modern epics feature the Chosen One--an adolescent boy who defeats the Dark Lord and battles the sorrows of the world. Television's Buffy the Vampire Slayer represents a different kind of epic--the heroine's journey, not the hero's. This provocative study explores how Buffy blends 1990s girl power and the path of the warrior woman with the oldest of mythic traditions. It chronicles her descent into death and subsequent return like the great goddesses of antiquity. As she sacrifices her life for the helpless, Buffy experiences the classic heroine's quest, ascending to protector and queen in this timeless metaphor for growing into adulthood.
When Shelby Belgarden’s peaceful hometown of Little River is shaken by a series of robberies, suspicion falls on Amber Chapman, a new girl in town who has alienated others with her standoffish attitude. Shelby’s own dislike of the newcomer is fed by jealousy as she begins to suspect a relationship growing between Amber and Greg Taylor. But as evidence against Amber mounts, leading to her eventual arrest, new clues cause Shelby to question her own judgement. Shelby races against time to free her, and soon realizes that in order to do so, she must uncover a dark secret known only to the thief.
Commended for the 2009 Best Books for Kids & Teens For Skye Haverill and her family, it begins as an ordinary day. But in the annals of Canadian history, October 7, 1825, is the date of one of our greatest national disasters. The Haverill family has been turned upside down in the last year. Following the death of their mother, Skye and her brother, Tavish, have adjusted to live with a single parent. And when they’re asked to make another adjustment – when his father remarries and his new wife becomes pregnant – Skye finds that some changes are too much to handle. But family struggles quickly become irrelevant when the Haverills and their community are caught up in the Miramichi Fire, the largest land fire in North American history. As the family and the town struggle through the fire and the devastating aftermath, all must find a way to rebuild homes and relationships.
Am I pregnant? This question shatters the peace of seventeen-year-old Brooke Palinder’s life one Monday morning when she realizes her period is late. Although shaken, she’s determined to hide her feelings and go about her daily routine as though nothing is wrong. Brooke’s boyfriend Ryan handles the news poorly, and she can’t bring herself to confide in anyone else, not even her best friend. In an effort to distract herself, Brooke throws herself into a school project about Neptune, which leads her to some startling discoveries and a surprising sense of connection to the distant planet. But by Saturday, she knows she must face the answer to the question that began her week. Standing on Neptune is a novel in verse from the celebrated author of Counting Back from Nine, The Glory Wind, and Birdspell.
Waite and Jewell: Environmental Law in Property Transactions provides a comprehensive practitioner guide to the environmental issues that arise in property transactions. It is divided into three key sections: 1. Commentary and guidance on the property transaction and identifies where the environmental issues might occur. 2. Broader discussion and explanation of specific environmental law issues that the practitioner needs to know about. 3. Provision of precedents to assist the busy property lawyer. This edition will give a general update following the last edition in 2009 and covers the Green Deal, Climate Change Regulations and the significant number of Environmental Permitting Regulations and Waste Regulations that have amassed since the last edition. Also includes a whole new chapter on climate change. Contents: Part I Approaching the Transaction: Chapter 1 Introduction to Parts I and II; Chapter 2 The need for information; Chapter 3 Preliminary enquiries; Chapter 4 Freedom of access to environmental information; Chapter 5 Local land charges search; Chapter 6 Local authority and Water Company enquiries; Chapter 7 Other sources of information; Chapter 8 Environmental survey; Chapter 9 Assessing and managing environmental risk: contractual provision and environmental insurance; Chapter 10 Particular transactions – leases and lending; Chapter 11 Development contracts; Chapter 12 Transferring permits; Part II The Broader Context: Chapter 13 Civil liability; Chapter 14 Statutory nuisance; Chapter 15 Contaminated land; Chapter 16 Waste; Chapter 17 Water; Chapter 18 Built environment; Chapter 19 Nature conservation; Chapter 20 Integrated pollution control and atmospheric pollution; Chapter 21 Climate Change; Part III Precedents. Previous edition ISBN: 9781845921064
This book is the first to examine age across the modern and contemporary dramatic canon, from Arthur Miller and Tennessee Williams to Paula Vogel and Doug Wright. All ages across the life course are interpreted as performance and performative both on page and on stage, including professional productions and senior-theatre groups. The common admonition "act your age" provides the springboard for this study, which rests on the premise that age is performative in nature, and that issues of age and performance crystallize in the theatre. Dramatic conventions include characters who change ages from one moment to the next, overtly demonstrating on stage the reiterated actions that create a performative illusion of stable age. Moreover, directors regularly cast actors in these plays against their chronological ages. Lipscomb contends that while the plays reflect varying attitudes toward performing age, as a whole they reveal a longing for an ageless self, a desire to present a consistent, unified identity. The works mirror prevailing social perceptions of the aging process as well as the tension between chronological age, physiological age, and cultural constructions of age.
Commended for the 2007 Canadian Children's Book Centre, short-listed for the 2008 Red Maple Award "You know how it is when you get a feeling that something big is going to happen? Well, it wasn't like that for me. In fact, that Thursday started out like any other day." With these words, Sarah Gilmore begins the remarkable story of what happened when she and her mother, Maggie, suddenly found themselves recipients of an unusual inheritance. A home of their own sounds too good to be true to the Gilmores, who have been struggling to manage on Maggie's income as a waitress - but the conditions that come with the house are strange indeed. Then Sarah receives a message that she should look for a mysterious bequest in an old chest and her imagination runs to thoughts of jewels and wealth. She is disappointed when the chest seems to yield nothing of value - until she learns the truth about her legacy.
Derek didn’t mean to become popular. His accidental photo bomb — the one that made him internet-famous — took him from invisibility to middle-school fame overnight. And you know what? He’s not sure if he likes it. But his best friend Steve does, and schemes to find other ways to help Derek to remain the talk of the school. But what goes up must come down, and Derek’s reluctant rise is followed by a regrettable crash. Funny, emotionally rich, and inspiring, The Rise and Fall of Derek Cowell is the latest book by award-winning, bestselling author Valerie Sherrard.
Corbin Hayes has felt alone for as long as he can remember. His mom’s illness means lost jobs, constant moves, new schools and friendships that never get to grow. There’s a gap in his life that’s been waiting to be filled. So, when a classmate offers Corbin the talking bird she can no longer keep, he’s stoked. But when things begin to spiral out of control, Corbin can no longer get his mom – or himself – through the dark period. At his lowest moment, he’s forced to do the one thing he fears the most.
Elizabeth Gaskell, like her contemporary Emily Bronte, was from the north of England, though based in Lancashire and Cheshire rather than Yorkshire. Her first novel, Mary Barton (1848) was set in the north and was unusually realistic in its depiction of Manchester working-class life. Ruskin grew up in suburban London; in later life, he settled in the Lake District . Thomas and Jane Welsh Carlyle moved in the opposite direction - from rural Scotland to London's Cheyne Walk. This title focuses on writers for whom 'the centre' was a pressing concern. The three volumes that comprise a set are facsimile reproductions of contemporary biographical material. They include letters, memoirs, poems and articles on three outstanding Victorian literary persons: John Ruskin, Elzabeth Gaskell and the Carlyles.
Maybe you’ve never thought about it, but you are constantly communicating, and with more than just words. Body language, hand gestures, facial expressions — they all have a lot to say. Are you aware of the silent signals you may be sending? How do you read verbal and nonverbal cues from other people? Through this illustrated book, you will learn how to communicate effectively — virtually and in person — with more confidence and fewer misunderstandings. You’ll learn about active listening, speaking skills, empathy, conflict resolution, critical thinking, and more! Then you’ll put your newfound knowledge into practice through individual exercises and group activities that will help you master your communication superpowers!
‘Keogh is the queen of compelling narratives and twisty plots’ Jenny O'Brien The brilliant new psychological thriller from bestseller Valerie Keogh. 'A wonderful book, I can’t rate this one highly enough. If only there were ten stars, it’s that good. Valerie Keogh is a master story-teller, and this is a masterful performance.' Bestselling author Anita Waller. His prized possession....his greatest mistake? From the moment I saw Ann, I knew she was perfect for me. Her beauty and her social connections would make my miserable life so much better. It didn’t matter that I didn’t love her. I would give her the lifestyle she craved, and she would give me the life I deserved... But soon my marriage vows were a noose around my neck. I longed to escape my beautiful, horrible wife. And then I saw her and I knew there was only one way out... Don't miss the brand new thriller by Valerie Keogh! Perfect for fans of Sue Watson, Shalini Boland and K.L. Slater. What people are saying about Valerie Keogh... 'This is an amazing book, just buy it, and sit back and enjoy the ride. A massive five shiny stars from me.' Bestselling author Anita Waller This book was previously published as Exit Five From Charing Cross
Kate Benchworth is far from typical. Having been diagnosed with a brain tumour that could end her life at any time, she views the world with refreshing honesty and rare insight. As her family and members of her community struggle to accept what lies ahead, Kate refuses to give in to self-pity. Determined to live each moment to the fullest, she falls in love with a boy locked up in the local jail and befriends the town recluse"-- Back cover.
This book takes you on a journey where no writer has ever taken you before. Author Valerie Kirschenbaum not only dreams of a Renaissance "the likes of which the world has never seen", she gives you the actual blueprint. In warm and intimate prose, she shows you how and why we will experience this Renaissance in our lifetime. Responding to the recent National Endowment for the Arts survey, which documented a precipitous, 20-year decline in America's reading habits, she presents an electrifying new solution for captivating a generation of readers reared on television, movies and music videos. With 860 gorgeous, full colour images from ancient Egypt, Greece, Rome, Maya, India, China, Japan, Tibet, and medieval Europe (many never seen by an American audience), Kirschenbaum provides what world renowned graphic designer Milton Glaser described as "the visual history of the universe and its relationship to writing." She combines the breathtaking beauty of illuminated manuscripts with today's latest technologies to create a scintillating multisensory experience.
The most comprehensive, multi-disciplinary text in the field, Cummings Otolaryngology: Head and Neck Surgery, 7th Edition, provides detailed, practical answers and easily accessible clinical content on the complex issues that arise for otolaryngologists at all levels, across all subspecialties. This award-winning text is a one-stop reference for all stages of your career—from residency and board certification through the challenges faced in daily clinical practice. Updated content, new otology editor Dr. Howard W. Francis, and new chapters and videos ensure that this 7th Edition remains the definitive reference in today's otolaryngology. - Brings you up to date with the latest minimally invasive procedures, recent changes in rhinology, and new techniques and technologies that are shaping patient outcomes. - Contains 12 new chapters, including Chronic Rhinosinusitis, Facial Pain, Geriatric Otology, Middle Ear Endoscopic Surgery, Pediatric Speech Disorders, Pediatric Cochlear Implantation, Tongue-Ties and Lip Ties, Laryngotracheal Clefts, and more. - Covers recent advances and new approaches such as the Draf III procedure for CRS affecting the frontal recess, endoscopic vidian and posterior nasal neurectomy for non-allergic rhinitis, and endoscopic approaches for sinonasal and orbital tumors, both extra- and intraconal. - Provides access to 70 key indicator (Accreditation Council for Graduate Medical Education Key Indicator Procedures), and surgical videos – an increase of 43% over the previous edition. - Offers outstanding visual support with 4,000 high-quality images and hundreds of quick-reference tables and boxes. - Enhanced eBook version included with purchase. Your enhanced eBook allows you to access all of the text, figures, and references from the book on a variety of devices.
Overcome the toughest clinical challenges in nephrology with Brenner & Rector’s The Kidney -- the most well-known nephrology resource in the world. A diverse team of more than 200 international contributors brings you the latest knowledge and best practices on every front in nephrology worldwide. From basic science and pathophysiology to clinical best practices, Brenner & Rector’s The Kidney is your go-to resource for any stage of your career. Review of the basic science that underpins clinical nephrology, comprehensive selection of the most important bibliographical sources in nephrology, and Board Review-style questions help you prepare for certification or recertification. Coverage of kidney health and disease from pre-conception through fetal and infant health, childhood, adulthood, and into old age. Expanded sections and chapter on global perspective and ethical considerations. Uniform terminology and nomenclature in line with emerging consensus in world kidney community. More than 700 full-color high-quality photographs as well as carefully chosen figures, algorithms, and tables to illustrate essential concepts, nuances of clinical presentation and technique, and decision making provide a visual grasp and better understanding of critical information. Internationally diverse, trusted guidance and perspectives from a team of well-respected global contributors . An editorial team headed by Dr. Skorecki and handpicked by Dr. Brenner ensures the ongoing adherence to previous standards of excellence. All chapters have been extensively updated or entirely rewritten by authorities in their respective fields. The latest clinical information including recent clinical trials, genetic causes of kidney disease, cardiovascular and renal risk prediction in chronic kidney disease, new paradigms in fluid and electrolyte management, and pediatric kidney disease, keep you current with the rapid development of care and research worldwide.
Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques. In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples, Jowett and Jones show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer. Managing Facilities is: · the only UK book to reflect modern facilities management practices in hospitality · full of practical examples · a reference source and introduction in one format Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management. Val Jowett MSc FHCIMA is Principal Lecturer at Leeds Metropolitan University and has taught Accommodation Management, and now Facilities Management, for over 25 years. In her earlier career she worked for British Transport hotels and then in Domestic Services Management in the N.H.S. She has taught in the USA and India and now manages a series of developmental initiatives which centre around NVQs, mentoring and careers development learning. Christine Jones BA MIMgt MHCIMA is the Head of School of Business and Professional Studies at Burton Upon Trent College. She has a wide range of occupational and research experience in the hospitality industry and has held teaching posts in a number of Further and Higher Educational establishments.
Takes a management-orientated approach to the systems of accommodation management, based on operational practicalities which put the book into context for both the full-time student and the practising manager. Accommodation management is explored as a service industry and the central role of the consumer is emphasized throughout the book.
This will help us customize your experience to showcase the most relevant content to your age group
Please select from below
Login
Not registered?
Sign up
Already registered?
Success – Your message will goes here
We'd love to hear from you!
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.