This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Critical analyses of policies that significantly affect African-American families and communities! African-American Social Workers and Social Policy is the first book of its kind to combine the voices of African-American social work professionals on social policy in one volume. You'll learn about the impact of health, child welfare, and aging, the implications of welfare reform, and the harsh statistics about race and imprisonment from respected practitioners in the field. Each chapter ends with recommendations for policy advocacy, giving you the tools you need to help reform the system. The issues addressed in African-American Social Workers and Social Policy include: how proposed Social Security reforms can help or hinder efforts to bridge the wealth gap the role of grandparents as caregivers the implications of child welfare policies, including the Multi-Ethnic Placement Act of 1994 the effects of race, class, and gender discrimination on African-American women's health the significance of the Human Genome Project how social workers can stand up to the biases of the criminal justice system African-American Social Workers and Social Policy also presents an eye-opening review of the history of mental health policies for African Americans and an action agenda focused on knowledge and empowerment as a solution to pervasive institutional racism. This book is a welcome forum for policy educators, advocates, and those committed to social justice. You will value African-American Social Workers and Social Policy for its clear identification of issues, thorough analysis of the social policy arena and its impact, and comprehensive description of new goals, directions, and possibilities. This book will help you better understand vital social policies that affect African Americans today.
A detailed framework for leaders to move past outdated workplace blame and shame strategies to cultivate resilient teams capable of facing adversity and setbacks confidently. Workplace finger-pointing stifles creativity, reduces productivity, and limits psychological safety. Although no one sets out to be judgmental, learning new habits is hard. Two experienced leadership and agilists coaches share a road-tested leadership model that continuously embraces humility and failure as part of the growth process to deliver results. By facilitating blame-free retrospective meetings, leaders chart a productive path forward. They amplify three essential motivators of purpose, autonomy, and co-intelligence within their team. Layered on with four resilience factors: inclusive collaboration, transparent power dynamics, collaborative learning, and embracing conflict. After applying these strategies, learning leaders will help their teams and themselves become more resilient and better equipped to handle any unexpected and challenging tasks that comes their way.
Closely mirroring the daily sign-out process, Atlas of Gynecologic Pathology: A Pattern-Based Approach, by Dr. Tricia A. Numan (co-author of Diagnosis of Endometrial Biopsies and Curettings, A Practical Approach), is a highly illustrated, efficient guide to accurate diagnosis. This practical reference uses a proven, pattern-based approach to clearly explain how to interpret challenging cases by highlighting red flags in the clinical chart and locating hidden clues in the slides. Useful as a daily “scope-side guide,” it features numerous clinical and educational features that help you find pertinent information, reach a correct diagnosis, and assemble a thorough and streamlined pathology report.
Wigston, in the heart of tranquil Leicestershire, was transformed from a peaceful existence in August 1914 as war clouds swept across the skies of Europe. This village, the home of farming folk and framework knitters, suddenly witnessed its young men leaving, in vast numbers, to answer the call of King and Country. Greater demands were placed upon those who remained as the factories and farms responded to the needs of a wartime nation. A unique presence was the Glen Parva Barracks, the Regimental Depot of The Leicestershire Regiment, where tens of thousands of recruits and conscripted men received their basic training to prepare them for war. This is the story of Wigston in the First World War, the men who fought on the front line – one of whom was awarded the Victoria Cross – and those who served on the home front during 'the war to end all wars'.
Tricia Bacon examines partnerships formed by the Popular Front for the Liberation of Palestine, Al-Qaida, and Egyptian jihadist groups, among others, in a series of case studies and offers insights useful to counterterrorism efforts to disrupt these relationships.
Examines the mass extinction of species in the past and discusses such man-made issues as global warming, overfishing, the introduction of alien species, and the use of pesticides which threaten today's species.
Primary Care Trusts are a flagship initiative of government policy for modernising the NHS. The new requirement for frontline healthcare professionals to work together stretches across both community care and public health, and as a result traditional boundaries are being blurred and new local roles and resources are emerging right across the primary care sector. This book draws practical lessons for Primary Care Trusts from applied research and development programmes in other parts of the NHS, other parts of the public sector, parallel developments in the private sector and relevant international experience. With contributions from the Health Management Group and its associates, this book provides a comprehensive approach and practical guidance. It includes new specific models for local development on clinical governance, evidence-based medicine, use of applied health services research, social services collaboration, new organisational partnerships, public health alliances, community hospital usage and managed care. Trust in Experience will enable readers to create PCTs as their own organisations and not simply as local agents of central policy, and perceive changes as positive opportunities whilst recognising the risks involved.
A moving, inter-war family saga The German Boy from Patricia Wastvedt, the Orange Prize Longlisted author of The River. In 1947, Elisabeth Mander's German nephew comes to stay: Stefan Landau, her dead sister's teenage son, whom she hates and loves before she's even set eyes on him. Orphaned by the war and traumatised by the last, vicious battles of the Hitler Youth, Stefan brings with him to England only a few meagre possessions. Among them a portrait of a girl with long copper hair by a young painter called Michael Ross - and with it the memory, both painful and precious, of her life and that time between the wars. Spanning decades and generations, The German Boy tells the moving story of two families entangled by love and friendship, divided by prejudice and war, and of a brief encounter between a woman and a man that touched each of their lives forever. 'An absorbing literary saga ... a sophisticated and subtly woven story' Daily Mail 'Hypnotic, atmospheric and exquisitely written. A novel I won't forget' Lucinda Riley, author of Hothouse Flower 'A love story at its centre which will make your heart ache' Julia Green, author of Blue Moon 'A heart-rending story of epic proportions, thrilling and utterly captivating. I am haunted by it still' Suzannah Dunn, author of The Confession of Katherine Howard Born in 1954, Patricia Wastvedt grew up in Blackheath, south London, and spent her summers in Kent. She has a degree in Creative Arts and an MA in Creative Writing, and her first novel, The River, written in her late forties, was long-listed for the Orange Prize. She teaches at Bath Spa University, and is also a manuscript editor. She lives and writes in a cottage in Somerset.
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
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