This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.
TRB's Transit Cooperative Research Program (TCRP) Synthesis 62: Integration of Bicycles and Transit examines how transit agencies may improve their existing services and assist other communities in developing new bicycle and transit services. Synthesis 62 updates TCRP Synthesis 4: Integration of Bicycles and Transit (1994).
This report summarizes the findings of Transit Cooperative Research Program (TCRP) Project B-22A, "New Paradigms for Rural and Small Urban Transit Service Delivery." It will be of interest to individuals who provide public transportation in rural and small urban areas; local, regional, state, and federal planners and funders of these services; and the administrators of these programs at state departments of transportation. The findings, presented in the form of case studies, provide a valuable resource to professionals who may implement new concepts to improve public transportation in the community.
TRB's Transit Cooperative Research Program (TCRP) Report 111: Elements Needed to Create High-Ridership Transit Systems explores the strategies used by transit agencies to create high ridership. The report includes case studies that focus on the internal and external elements that contributed to successful ridership increases and examines how the transit agencies influenced or overcame internal and external challenges to increase ridership. The report includes a companion interactive CD-ROM that contains a database of individual transit agency ridership strategies linked to the strategies and examples presented in the report. The CD-ROM also contains a brochure that outlines the key elements identified in this report for increasing and sustaining ridership." -- publisher's website.
Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
TRB¿s Transit Cooperative Research Program (TCRP) Report 126: Leveraging ITS Data for Transit Market Research: A Practitioner¿s Guidebook examines intelligent transportation systems (ITS) and Transit ITS technologies currently in use, explores their potential to provide market research data, and presents methods for collecting and analyzing these data. The guidebook also highlights three case studies that illustrate how ITS data have been used to improve market research practices.
TRB's National Cooperative Highway Research Program (NCHRP) Report 525: Surface Transportation Security and TRB's Transit Cooperative Research Program (TCRP) Report 86: Public Transportation Security series publications have jointly published Continuity of Operations (COOP) Planning Guidelines for Transportation Agencies. The report is Volume 8 in each series. The report is designed to assist transportation agencies in evaluating and modifying existing operations plans, policies, and procedures, as called for in the National Incident Management System.
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 99: Uses of Social Media in Public Transportation explores the use of social media among transit agencies and documents successful practices in the United States and Canada.
Introduction -- Profiles of surveyed college and university communities -- Campus operations -- Campus policies and planning -- Technology and "green" innovations -- Conclusions -- Appendixes.
This synthesis will be of interest to transit practitioners and transportation professionals, including technical and research staff, as well as those working with them, with regard to the use of performance measures for the allocation of financial assistance to local transit agencies. The synthesis explores current perspectives, practices, and experiences. It focuses primarily on the extent to which traditional measures of transit performance such as internal measures of economic efficiency, service effectiveness, and productivity are used in allocating funds to transit. The report summarizes the experiences of a variety of transit agencies. In addition, it sought to capture key perspectives of transit and transportation professionals on the relationship between system performance and funding decisions and to identify barriers to more extensive use of performance measures in the allocation of funds for public transportation.
This report documents and presents the results of a study of institutional barriers to intermodal transportation policies and planning. Stakeholder interviews, a literature review and a national survey of 421 transit agencies, MPOs, and state DOTs were utilized to identify 13 organizational, interjurisdictional, and resource barriers to intermodal planning. Findings of the study suggest that building community support, adequate funding, education, and leadership commitment are the primary driving forces that can improve intermodal planning practices. Structure, procedure, and leadership provide the decision-making context for intermodal planning, that is, they enable (or restrict) the regional or local decision-making process. Ten context-shaping recommendations are offered. Action planning sessions held in Albuquerque, New Mexico; Austin, Texas; and Queens, New York indicated that a number of attributes can enhance the local intermodal planning process.
Explores current practices and recent experiences concerning website design, marketing, and administration. This document integrates information from several sources. It is based on data collected from a review of the relevant literature and survey responses from 47 transit agencies, a cross section of the U.S. transit industry. Also, information was collected for this report from surveys and interviews with website managers, analyses of server logs showing website usage, as well as market research results from several agencies.
This synthesis provides information for transit and transportation professionals who seek to address planning and management issues in the transit industry. This document is intended for internal management decision makers; general managers and agency board members. It might offer external stakeholders such as local governments and businesses, as well as the public, increased awareness in helping define a transit agencys role and responsibilities to the community, thus aiding the development of outside support for an agencys mission.
Reviews how current flexible funding provisions are being used to support transit investment and examines lessons that may have the broadest relevance throughout the transit industry. The scope of the synthesis includes references to summary FTA data from FY 1992-2000, spanning the entire life of the ISTEA legislation and the first 3 years of TEA-21.
The purpose is to document training practices at a sampling of transit agencies concerning the application and repair of advanced on-board electronics so that key personnel have the knowledge needed to make informed decisions. The objectives of the synthesis were to examine the level of E/E training being provided by transit agencies to highlight innovative and effective training approaches and, based on findings from the conclusions, to provide agencies with the opportunity to improve their training programs. Because maintenance is an area that is often overlooked, this synthesis gives it the greatest focus.
The purpose of this synthesis was to document the past and current experiences of public transit agencies that have planned, implemented, and operated fare-free transit systems. The report concentrates on public transit agencies that are either direct recipients or sub-recipients of federal transit grants and provide fare-free service to everyone in their service area on every mode they provide. The report will be of interest to transit managers and staffs, small urban and rural areas, university, and resort communities, as well as stakeholders and policy makers at all levels who would be interested in knowing the social benefits and macro impacts of providing affordable mobility through fare-free public transit. A review of the relevant literature was conducted for this effort. Reports provide statistics on changes in levels of ridership associated with fare-free service. White papers or agency reports identified by the topic panel or discovered through interviews with fare-free transit managers were also reviewed. Through topic panel input, Internet searches, listserv communications, and APTA and TRB sources, the first comprehensive listing of public transit agencies that provide fare-free service in the United States was identified. A selected survey of these identified public transit agencies yielded an 82% response rate (32/39). The report offers a look at policy and administrative issues through survey responses. Five case studies, achieved through interviews, represent the three types of communities that were found to be most likely to adopt a fare-free policy: rural and small urban, university dominated, and resort communities.
TRB's Transit Cooperative Research Program (TCRP) Synthesis 53: Operational Experiences with Flexible Transit Services examines transit agency experiences with "flexible transit services," including all types of hybrid services that are not pure demand-responsive (including dial-a-ride and Americans with Disabilities Act paratransit) or fixed-route services, but that fall somewhere in between those traditional service models.
This report of the Transportation Research Board will be of interest to transit staff interested in implementing leadership development initiatives at their agencies. Current practices, major issues, trends, and innovations related to the use of corporate culture as the driver in hiring, developing, evaluating, and retaining a leadership team, within and outside the transit industry were documented for this synthesis. The report discusses the state of the practice in leadership recruitment, development, evaluation, and retention. It reports on innovative approaches to the problems faced in todays work environment in transit and other industries. This synthesis also covers the manner in which corporate culture affects the hiring, development, evaluation, and retention of the top management team.
Documents the transit industry's state of the practice in information and communication technologies against a contemporary background of business practice. It is organized into the basic architectural pieces that constitute an IT plan in order to provide the essential framework for the planning process. Additionally, organizational issues and policies and market trends affecting investment in and deployment of Management Information System (MIS) technology are documented.
Offers user information on a variety of transit agencies' approaches to transfer programs. Policy and operational issues, service design, and transfer automation are discussed, based on the experience of transit agencies in the United States and in Europe.
TRB's Transit Cooperative Research Program (TCRP) Synthesis 66: Fixed-Route Transit Ridership Forecasting and Service Planning Methods examines the state of the practice in fixed-route transit ridership forecasting and service planning. The report also explores forecasting methodologies, resource requirements, data inputs, and organizational issues. In addition, the report analyzes the impacts of service changes and reviews transit agency assessments of the effectiveness and reliability of their methods and of desired improvements.
TRB's Transit Cooperative Research Program (TCRP) Report 116: Guidebook for Evaluating, Selecting, and Implementing Suburban Transit Services examines the current status of suburban transit services and land-use environments and the relationship between the two. Types of suburban transit services include commuter, route deviation, demand response, circulators, shuttles, and vanpools. Also, the guidebook describes the emerging trends that significantly influence the availability and operation of suburban transit services. TCRP Web-Only Document 34 is the companion document to the guidebook. TCRP Web-Only Document 34 includes eight case studies that describe the types of suburban transit services offered the types of operational issues; the funding arrangements; the marketing program; the performance-measurement program; and the successes, challenges, and lessons learned from introducing suburban transit services. The companion report also includes quantitative and qualitative decision matrixes"--Publisher's description.
Examines the nature and extent of transit crime, effective strategies to combat problem situations, and case studies of specific control practices deemed successful by transit agency professionals (with no distinctions drawn between bus and rail modes) are discussed.
TRB’s Transit Cooperative Research Program (TCRP) Report 153: Guidelines for Providing Access to Public Transportation Stations is intended to aid in the planning, developing, and improving of access to high capacity commuter rail, heavy rail, light rail, bus rapid transit, and ferry stations. The report includes guidelines for arranging and integrating various station design elements.
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