Timothy Lester Sellnow's Books

Effective Crisis Communication

Moving From Crisis to Opportunity

By: Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger

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Effective Crisis Communication

Moving From Crisis to Opportunity

By: Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger

In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.

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265

Publisher

SAGE Publications

Published Date

ISBN 10

1412980348

ISBN 13

9781412980340

Communication in Times of Trouble

By: Matthew W. Seeger,Timothy L. Sellnow

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Communication in Times of Trouble

By: Matthew W. Seeger,Timothy L. Sellnow

Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren’t generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.

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Page Count

149

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119229251

ISBN 13

9781119229254

Theorizing Crisis Communication

By: Timothy L. Sellnow,Matthew W. Seeger

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Theorizing Crisis Communication

By: Timothy L. Sellnow,Matthew W. Seeger

Explore the major theories within crisis communication, fully revised and updated Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks. This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book: Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

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Page Count

368

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119615917

ISBN 13

9781119615910

Narratives of Crisis

Telling Stories of Ruin and Renewal

By: Matthew Seeger,Timothy L. Sellnow

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Narratives of Crisis

Telling Stories of Ruin and Renewal

By: Matthew Seeger,Timothy L. Sellnow

How did you first hear about 9/11? What images come to mind when you think of Hurricane Katrina? How did your community react to the Sandy Hook Elementary School shooting? You likely have your own stories about these tragic events. Yet, as a society, we rarely stop to appreciate the narratives that follow a crisis and their tremendous impact. This book examines the fundamental role that narratives play in catastrophic events. A crisis creates a communication vacuum, which is then populated by the stories of those who were directly affected, as well as crisis managers, journalists, and onlookers. These stories become fundamental to how we understand a disaster, determine what should be done about it, and carry forward our lessons learned. Matthew W. Seeger and Timothy L. Sellnow outline a typology of crisis narratives: accounts of blame, stories of renewal, victim narratives, heroic tales, and memorials. Using cases to illustrate each type, they show how competing accounts battle for dominance in the public sphere, advancing specific organizational, social, and political changes. Narratives of Crisis improves our understanding of how consensus forms in the aftermath of a disaster, providing a new lens for comprehending events in our past and shaping what comes from those in our future.

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Page Count

212

Publisher

Stanford University Press

Published Date

ISBN 10

0804799520

ISBN 13

9780804799522

Integrated Marketing Communications in Risk and Crisis Contexts

A Culture-Centered Approach

By: Robert S. Littlefield,Deanna D. Sellnow,Timothy L. Sellnow

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Integrated Marketing Communications in Risk and Crisis Contexts

A Culture-Centered Approach

By: Robert S. Littlefield,Deanna D. Sellnow,Timothy L. Sellnow

Integrated Marketing Communications in Risk and Crisis Contexts is part of the Lexington Books Integrated Marketing Communication (IMC) series. The authors present a culture centered model for examining risk and crisis communication within the context of IMC to provide a more robust understanding of myriad cultural variables affecting the perception of risk and crisis messages and the means by which these messages are processed by different publics, particularly multicultural and international groups. While the conceptualization of what constitutes IMC has been broad, from the perspective of risk and crisis communication, the focus is quite specific: All communication and messages created and disseminated in a risk or crisis situation must be carefully created and strategically presented if the intended outcomes associated with the publics' responses are to be realized by the sender of the messages.

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Page Count

211

Publisher

Rowman & Littlefield

Published Date

ISBN 10

179361878X

ISBN 13

9781793618788

Effective Crisis Communication

Moving from Crisis to Opportunity

By: Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger

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Effective Crisis Communication

Moving from Crisis to Opportunity

By: Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger

This book provides the reader practical advice on how to effectively manage and overcome a crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis. Key Features of this second edition : ' Brings together theory and experience: This book introduces readers to sound research and best practices in the field of crisis communication. ' Provides advice on how.

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Page Count

265

Publisher

SAGE

Published Date

ISBN 10

141298033X

ISBN 13

9781412980333

Book's by Timothy Lester Sellnow

Effective Crisis Communication

Effective Crisis Communication

Communication in Times of Trouble

Communication in Times of Trouble

Theorizing Crisis Communication

Theorizing Crisis Communication

Narratives of Crisis

Narratives of Crisis

Integrated Marketing Communications in Risk and Crisis Contexts

Integrated Marketing Communications in Risk and Crisis Contexts

Effective Crisis Communication

Effective Crisis Communication

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