The Definitive Guide to Process Improvement & Operational Excellence. This complete body of knowledge for process improvement professionals provides an easy-to-understand foundation for process maturity capability in any company. Gold Medal Winner of the 2015 Axiom Book Award for best business theory book! The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance introduces an all-encompassing body of knowledge for anyone looking to improve their operating environment. It presents a practical way to build and improve processes, and can assist professionals whether they are learning the basics of Process Improvement, planning their first improvement project, or evangelizing process oriented thinking throughout their organization. All of the concepts explained in this book encapsulate everything needed to enable process excellence from start to finish, saving time, conserving resources, and accomplishing more in a competitive timeframe. These practical insights will make you more effective in any Process Improvement role: from contributor, stakeholder, executive, team member, department, business division, supplier, and customer. Highlights include: A comprehensive framework that outlines the methods, tools, and competencies used to create sustainable Process Improvement efforts An industry-leading architecture approach for building organizational processes - Process-Oriented Architecture (POA) Demonstrating the importance of end-to-end process improvement, and the pitfalls of individual and isolated improvement methods Capitalizing on practical agility principles to deliver faster results Sample learning materials such as instructions for getting started, practical guides, real-world case studies, and templates available in the book and on an affiliated website A self-sufficient reference guide that all employees can easily use or self-train with A common vocabulary within the Process Improvement profession for discussing, writing, and applying Process Improvement concepts A robust tool for educating or training organizations and professionals Includes a Foreword from Dr. H. James Harrington, prolific author of over 35 Process Improvement books and winner of numerous quality awards including ASQ's Distinguished Service Medal.
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to process improvement and operational excellence—now fully updated This thoroughly revised guide offers a roadmap for businesses to improve everything from IT to customer service processes while managing organizational changes. You will discover how to design effective process improvement structures, organizations, and cultures and provide faster response times, better service, and increased agility. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, Second Edition equips you with the necessary skills to deliver consistent, successful outcomes. The book provides best practices for implementation and serves as a comprehensive body of knowledge. Chapters new to this edition explore the functionality of new platforms and tools available to the business world. •Previous edition won a 2015 Axiom Book Award for best business theory book•Features templates, case studies, and real-world examples•Written by a pair of project management and process improvement experts
A unique combination of musical analysis and cultural history, Tell Me Why stands alone among Beatles books with its single-minded focus on the most important aspect of the band: its music. Riley offers a new, deeper understanding of the Beatles by closely considering each song and album they recorded in an exploration as rigorous as it is soulful. He tirelessly sifts through the Beatles discography, making clear that the legendary four were more than mere teen idols: They were brilliant innovators who mastered an extremely detailed art. Since the first publication of Tell Me Why in 1988, much new primary source material has appeared -- Paul McCartney's authorized biography, the Anthology CDs and videos, the complete Parlophone-sequenced albums on CD, the Live at the BBCsessions, and the global smash 1. Riley incorporates all the new material in an update that makes this a crucial book for Beatles fans.
This book addresses critical challenges for university renewal, and sketches critical issues in Hong Kong's higher education that have global implications. Contributors to the book were originally gathered for a conference funded by the University Grants Committee (UGC) of Hong Kong, and took as their starting point the work of the Carnegie Foundation on The Scholarship of Teaching and Learning. With the worldwide move towards public accountability, academics live in a climate of assessment and must constantly adapt to new pressures. This book presents a focus on leadership in learning, on the basis of which academics can reconcile pressures and paradoxes, transcend the system, and move on to a public domain where teaching and research can be integrated in scholarly discourse and practice. The shared professional insights, as articulated by the contributors to this book, will be most helpful to academics who are navigating through these turbulent waters. Emerging from the major thrusts of the selected papers are three thematic divisions: Critical and Creative Thinking, Motivation in Learning, and Collaboration in Teaching and Learning. The targeted readers include academics, administrators and policy-makers in higher education. The primary focus is on academics as teachers to whom the contributors can communicate authentically as frontline practitioners in an optimistic tone without being naive. Together, the chapters transcend local concerns, and contribute to a developing international discourse on the impact of scholarship of teaching on learning. Rather than advocating certain approaches from successful experiences, the book generates ideas for research into teaching, making transparent the dynamics of learning.
This book reports on studies contextualised within the curriculum development of General Studies in primary education and Liberal Studies in secondary education in Hong Kong. Both areas call for a learning environment that is conducive to the use of collaborative group work to foster critical thinking. By employing a mixed-methods approach and undertaking a teaching intervention based on Anderson et al.’s (2001) study, the book evaluates the effectiveness of group work in learners’ development of critical thinking skills and mindsets. In addition, it examines the influence of Chinese culture on the practice of group work. Findings from primary and secondary classrooms are subjected to a comparative analysis, yielding valuable insights into the relevance of group work for promoting critical thinking.
The Definitive Guide to Process Improvement & Operational Excellence. This complete body of knowledge for process improvement professionals provides an easy-to-understand foundation for process maturity capability in any company. Gold Medal Winner of the 2015 Axiom Book Award for best business theory book! The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance introduces an all-encompassing body of knowledge for anyone looking to improve their operating environment. It presents a practical way to build and improve processes, and can assist professionals whether they are learning the basics of Process Improvement, planning their first improvement project, or evangelizing process oriented thinking throughout their organization. All of the concepts explained in this book encapsulate everything needed to enable process excellence from start to finish, saving time, conserving resources, and accomplishing more in a competitive timeframe. These practical insights will make you more effective in any Process Improvement role: from contributor, stakeholder, executive, team member, department, business division, supplier, and customer. Highlights include: A comprehensive framework that outlines the methods, tools, and competencies used to create sustainable Process Improvement efforts An industry-leading architecture approach for building organizational processes - Process-Oriented Architecture (POA) Demonstrating the importance of end-to-end process improvement, and the pitfalls of individual and isolated improvement methods Capitalizing on practical agility principles to deliver faster results Sample learning materials such as instructions for getting started, practical guides, real-world case studies, and templates available in the book and on an affiliated website A self-sufficient reference guide that all employees can easily use or self-train with A common vocabulary within the Process Improvement profession for discussing, writing, and applying Process Improvement concepts A robust tool for educating or training organizations and professionals Includes a Foreword from Dr. H. James Harrington, prolific author of over 35 Process Improvement books and winner of numerous quality awards including ASQ's Distinguished Service Medal.
“A splendidly pithy and provocative introduction to the culture of Romanticism.”—The Sunday Times “[Tim Blanning is] in a particularly good position to speak of the arrival of Romanticism on the Euorpean scene, and he does so with a verve, a breadth, and an authority that exceed every expectation.”—National Review From the preeminent historian of Europe in the eighteenth and nineteenth centuries comes a superb, concise account of a cultural upheaval that still shapes sensibilities today. A rebellion against the rationality of the Enlightenment, Romanticism was a profound shift in expression that altered the arts and ushered in modernity, even as it championed a return to the intuitive and the primitive. Tim Blanning describes its beginnings in Rousseau’s novel La Nouvelle Héloïse, which placed the artistic creator at the center of aesthetic activity, and reveals how Goethe, Goya, Berlioz, and others began experimenting with themes of artistic madness, the role of sex as a psychological force, and the use of dreamlike imagery. Whether unearthing the origins of “sex appeal” or the celebration of accessible storytelling, The Romantic Revolution is a bold and brilliant introduction to an essential time whose influence would far outlast its age. “Anyone with an interest in cultural history will revel in the book’s range and insights. Specialists will savor the anecdotes, casual readers will enjoy the introduction to rich and exciting material. Brilliant artistic output during a time of transformative upheaval never gets old, and this book shows us why.”—The Washington Times “It’s a pleasure to read a relatively concise piece of scholarship of so high a caliber, especially expressed as well as in this fine book.”—Library Journal
This beautifully written book ... clearly explains the application of psychological concepts and theories to health and succinctly summarises key issues. Each chapter also provides a series of vignettes capturing the kind of real-life situations health and social care professionals will encounter in their own practice and a set of thought-provoking exercises ... These will be invaluable in developing critical thinking skills and growing the capacity to provide the kind of empathic care which is the heart of person-centred practice" Dr Wendy Cousins, Course Director, University of Ulster School of Nursing, UK "I have recommended earlier editions of this book and now am delighted to say that this latest edition is even better. The authors continue to clearly explain the relevance of psychological theories, models and approaches to nursing care but now, through the use of frequent reflective activities, vignettes and a 'psychosoap' family, students are also highly encouraged to identify how the theory will help them to become the high quality holistic practitioners they desire to be." Anthony Duffy, Nurse Tutor, College of Human and Health Sciences, Swansea University, UK "This new edition embraces innovation in student learning. The use of the 'psychosoap' provides a structure which is meaningful and insightful. The chapter exercises have ‘realworld’ application and can be used to understand your own and others motivations, beliefs and values. Unlike many psychology texts ... this book offers real 'food for thought' and provides the building blocks which link theory to practice. It will also be a valuable resource for those who like to 'dip in' to a book." Philip Larkin, Professor of Clinical Nursing (Palliative Care), and Joint Chair, University College Dublin and Our Lady’s Hospice & Care Services, Ireland "This new edition continues to improve the reader's experience, providing comprehensive insight into the complex subject of psychology. It is user friendly, underpinned by research findings and will enable the reader to apply its concepts personally and professionally. It is a text which is well designed for student use and application and it has employed a number of innovative features ... An excellent resource, which I would highly recommend." Siobhan McCullough, Lecturer, School of Nursing and Midwifery, Queen’s University Belfast, UK This bestselling book enables those working in health and social care to learn and apply sound psychological principles in the delivery of excellent, evidence-based, patient-centred care. The emphasis throughout is on the promotion and maintenance of personal well-being and quality of life -for care professionals and those they care for. The new edition features a more engaging and user-friendly format and has been comprehensively revised and updated to reflect the latest psychological knowledge. Psychological principles are also clearly set out and summarised in ways that are easy to read and understand. The fourth edition includes: A unique focus on transferable knowledge and skills applicable in a variety of situations Exercises integrated throughout the text to consolidate learning Examples presented in the form of ‘psychosoap’ characters drawn from the authors’ experiences in research and practice An emphasis on positive psychology and promotion of resilience in the management of stress and negative emotions Reviews of recent advances in cognitive science and issues related to communication Psychology for Nurses and the Caring Professions is a succinct, readable and relevant introductory text ideal for students and practitioners in health or social care.
How "colorblindness" in policy and personal practice perpetuate racial inequity in the United States today. Following the civil rights movement, race relations in the United States entered a new era. Legal gains were interpreted by some as ensuring equal treatment for all and that "colorblind" policies and programs would be the best way forward. Since then, many voices have called for an end to affirmative action and other color-conscious policies and programs, and even for a retreat from public discussion of racism itself. Bolstered by the election of Barack Obama, proponents of colorblindness argue that the obstacles faced by blacks and people of color in the United States can no longer be attributed to racism but instead result from economic forces. Thus, they contend, programs meant to uplift working-class and poor people are the best means for overcoming any racial inequalities that might still persist. In Colorblind, Tim Wise refutes these assertions and advocates that the best way forward is to become more, not less, conscious of race and its impact on equal opportunity. Focusing on disparities in employment, housing, education and healthcare, Wise argues that racism is indeed still an acute problem in the United States today, and that colorblind policies actually worsen the problem of racial injustice. Colorblind presents a timely and provocative look at contemporary racism and offers fresh ideas on what can be done to achieve true social justice and economic equality. "It's a great book. I highly, highly, highly recommend it."—Tavis Smiley "I finally finished Tim Wise's Colorblind and found it a right-on, straight-ahead piece of work. This guy hits all the targets, it's really quite remarkable…That's two of his that I've read [the first being Between Barack] and they are both works of crystal truth…"—Mumia Abu-Jamal "Tim Wise's Colorblind is a powerful and urgently needed book. One of our best and most courageous public voices on racial inequality, Wise tackles head on the resurgence and absurdity of post-racial liberalism in a world still largely structured by deep racial disparity and structural inequality. He shows us with passion and sharp, insightful, accessible analysis how this imagined world of post racial framing and policy can't take us where we want to go—it actually stymies our progress toward racial unity and equality."—Tricia Rose, Brown University "With Colorblind, Tim Wise offers a gutsy call to arms. Rather than play nice and reiterate the fiction of black racial transcendence, Wise takes the gloves off: He insists white Americans themselves must be at the forefront of the policy shifts necessary to correct our nation's racial imbalances in crime, health, wealth, education and more. A piercing, passionate and illuminating critique of the post-racial moment."—Bakari Kitwana "Tim Wise's Colorblind brilliantly challenges the idea that the election of Obama has ushered in a post-racial era. In clear, engaging, and accessible prose, Wise explains that ignoring problems does not make them go away, that race-bound problems require race-conscious remedies. Perhaps most important, Colorblind proposes practical solutions to our problems and promotes new ways of thinking that encourage us to both recognize differences and to transcend them." —George Lipsitz
In recent years, growth mindset, resilience, and belonging have become popular topics for research and practice among college educators. The authors of this new volume deepen the conversation around these noncognitive factors that significantly impact student success. Along with offering support for the development of learning mindsets, this book contains strategies for faculty and staff to consider as they create initiatives, programs, and assessments for use in and outside the classroom. Informative features include: - Learning Mindset Stories, highlighting how students, faculty, and staff members dealt with issues related to belonging, growth mindset, and resilience; - Campus Conversations, providing questions for generating discussion among faculty, staff, and students on what institutions can do to incorporate learning mindsets with an eye toward student success; and - Next Steps, serving as a roadmap for implementing institutional change.
Anthony Brown's ingenious interweaving of the tales of these two very different expeditions brings the story of Australia's exploration to life in a riveting and insightful new narrative.' Tim Flannery Amid the Napoleonic Wars, France and Britain launched rival voyages of discovery to the Antipodes. Led by the outstanding naval captains Nicolas Baudin and Mathew Flinders, these expeditions were seen as vital for gathering geographical and scientific knowledge, yet both expeditions ended in personal disaster for their commanders. Drawing extensively on original eye witness accounts, logs and journals, Ill Starred Captains brings to life the tragic histories of the two men for whom 'Fortune had changed seemingly beyond recall, from smiling goddess to right whore.' With a foreword by Tim Flannery, Ill-Starred Captains tells the riveting story of a remarkable competition between two warring colonial nations and provides a major contribution to Australian, British and French history.
This fully updated third edition of the highly praised Cognition and Emotion provides a comprehensive overview of contemporary research on both normal emotional experience and the emotional disorders. The book provides a comprehensive review of the basic literature on cognition and emotion – it describes the historical background and philosophy of emotion, reviews the main theories of normal emotions and emotional disorders, and the research on the five basic emotions of fear, anger, sadness, anger, disgust and happiness. The authors provide a unique integration of two areas which are often treated separately: the main theories of normal emotions rarely address the issue of disordered emotions, and theories of emotional disorders (e.g. depression, post-traumatic stress disorder, and phobias) rarely discuss normal emotions. The book draws these separate strands together, introducing a theoretical framework that can be applied to both normal and disordered emotions. Cognition and Emotion provides both an advanced textbook for undergraduate and postgraduate courses in addition to a novel approach with a range of implications for clinical practice for work with the emotional disorders.
WINNER OF THE SAMUEL ELIOT MORISON AWARD FOR NAVAL LITERATURE • “A meticulous, adrenaline-filled account of the earliest days of the Continental Navy.”—New York Times bestselling author Laurence Bergreen America in 1775 was on the verge of revolution—or, more likely, disastrous defeat. After the bloodshed at Lexington and Concord, England’s King George sent hundreds of ships westward to bottle up American harbors and prey on American shipping. Colonists had no force to defend their coastline and waterways until John Adams of Massachusetts proposed a bold solution: The Continental Congress should raise a navy. The idea was mad. The Royal Navy was the mightiest floating arsenal in history, with a seemingly endless supply of vessels. More than a hundred of these were massive “ships of the line,” bristling with up to a hundred high-powered cannon that could level a city. The British were confident that His Majesty’s warships would quickly bring the rebellious colonials to their knees. They were wrong. Beginning with five converted merchantmen, America’s sailors became formidable warriors, matching their wits, skills, and courage against the best of the British fleet. Victories off American shores gave the patriots hope—victories led by captains such as John Barry, the fiery Irish-born giant; fearless Nicholas Biddle, who stared down an armed mutineer; and James Nicholson, the underachiever who finally redeemed himself with an inspiring display of coolness and bravery. Meanwhile, along the British coastline, daring raids by handsome, cocksure John Paul Jones and the “Dunkirk Pirate,” Gustavus Conyngham—who was captured and sentenced to hang but tunneled under his cell and escaped to fight again—sent fear throughout England. The adventures of these men and others on both sides of the struggle rival anything from Horatio Hornblower or Lucky Jack Aubrey. In the end, these rebel sailors, from the quarterdeck to the forecastle, contributed greatly to American independence. Meticulously researched and masterfully told, Give Me a Fast Ship is a rousing, epic tale of war on the high seas—and the definitive history of the American Navy during the Revolutionary War.
The extraordinary life of James Monroe: soldier, senator, diplomat, and the last Founding Father to hold the presidency, a man who helped transform thirteen colonies into a vibrant and mighty republic. “A first-rate account of a remarkable life.” —Jon Meacham, Pulitzer Prize-winning author of The Soul of America Monroe lived a life defined by revolutions. From the battlefields of the War for Independence, to his ambassadorship in Paris in the days of the guillotine, to his own role in the creation of Congress's partisan divide, he was a man who embodied the restless spirit of the age. He was never one to back down from a fight, whether it be with Alexander Hamilton, with whom he nearly engaged in a duel (prevented, ironically, by Aaron Burr), or George Washington, his hero turned political opponent. This magnificent new biography vividly recreates the epic sweep of Monroe’s life: his near-death wounding at Trenton and a brutal winter at Valley Forge; his pivotal negotiations with France over the Louisiana Purchase; his deep, complex friendships with Thomas Jefferson and James Madison; his valiant leadership when the British ransacked the nation’s capital and burned down the Executive Mansion; and Monroe’s lifelong struggle to reckon with his own complicity in slavery. Elected the fifth president of the United States in 1816, this fiercest of partisans sought to bridge divisions and sow unity, calming turbulent political seas and inheriting Washington's mantle of placing country above party. Over his two terms, Monroe transformed the nation, strengthening American power both at home and abroad. Critically acclaimed author Tim McGrath has consulted an extensive array of primary sources, many rarely seen since Monroe's own time, to conjure up this fascinating portrait of an essential American statesman and president.
In the years after the First World War both Ulster and Upper Silesia saw violent conflicts over self-determination. Examining the nature of communal boundaries, such as religion and language, Timothy Wilson explains the profound contrasts in these experiences of plebeian violence.
Ireland's bestselling popular historian tells the story of contemporary Ireland - controversial, authoritative and highly readable. Tim Pat Coogan's biographies of Michael Collins and DeValera and his studies of the IRA, the Troubles and the Irish Diaspora have transformed our understanding of contemporary Ireland, and all have been massive bestsellers. Now he has produced a major history of Ireland in the twentieth century. Covering both South and North and dealing with cultural and social history as well as political, this enthralling work will become the definitive single-volume account of the making of modern Ireland.
This work presents a series of experiments with ultracold one-dimensional Bose gases, which establish said gases as an ideal model system for exploring a wide range of non-equilibrium phenomena. With the help of newly developed tools, like full distributions functions and phase correlation functions, the book reveals the emergence of thermal-like transient states, the light-cone-like emergence of thermal correlations and the observation of generalized thermodynamic ensembles. This points to a natural emergence of classical statistical properties from the microscopic unitary quantum evolution, and lays the groundwork for a universal framework of non-equilibrium physics. The thesis investigates a central question that is highly contested in quantum physics: how and to which extent does an isolated quantum many-body system relax? This question arises in many diverse areas of physics, and many of the open problems appear at vastly different energy, time and length scales, ranging from high-energy physics and cosmology to condensed matter and quantum information. A key challenge in attempting to answer this question is the scarcity of quantum many-body systems that are both well isolated from the environment and accessible for experimental study.
ADHD is one of the most commonly diagnosed behavioural disorders in children and young people. It is a complex and contested condition, with potential causes and treatments in biological, psychological and social domains. This is the first comprehensive text for nurses and other health professionals in this field. Nursing Children and Young People with ADHD explores the evidence, incorporating and expanding on the new NICE guidelines for practice in this area, to provide an essential knowledge base for practice. The text covers: causes, diagnosis, co-morbidity, user and carer perspectives, assessment, treatment and interventions (including those suitable for use in schools), prescribing and the legal background. An invaluable text for pre-registration student nurses on mental health and children branches, this will also be a useful reference work for post-registration nurses and health professionals seeking evidence-based recommendations for practice.
In this edited selection of his journals, Matthew Flinders, Australia’s greatest navigator and the man who named our island continent, describes in captivating detail his epic mission to map our shores between 1796 and 1803.
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