This best-seller by Tim Kirkland details creative ways for full-service restaurant servers, bartenders, managers and owners to sell more, serve better, and build repeat business with every customer. The #1 tool in North America for exploding tips and increasing customer loyalty! Used in over 20,000 full-service restaurants, bars and hotels worldwide. Over 300 ways to build sales, improve service and exponentially increase your personal income. The Renegade Server provides fresh, unique insights on how servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Server's powerful, easily-applied techniques for determining every Guests' unique expectations and exceeding them every time. You will learn: - Why the 'Up-Sell' is DEAD. - Why people no longer bade thir tips on quality of service. - The 10 commonly used phrases that kill service, sales AND tips. - How to ditch pushy, outdated sales techniques and explode tip income with tools that WORK. - The 4 secrets for discovering each guest's unique expectations and EXCEEDING them every time. PLUS: - 10 scientifically proven techniques for increasing tip percentages. - 60 BONUS service techniques that will blow away your guests!
In this highly anticipated follow-up to The Renegade Server, Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivate them to improved performance daily.Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent.Observation - Often, leaders find themselves very 'busy,' but accomplishing little. It's frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we're operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions.Accountability - Great coaches know that you don't win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results.Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal.Hand-Off - Often, when we fail at Customer Experience, it's not because any one person failed at their role...but because the ball was dropped during the 'hand-off' between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach "e;in the gaps."e;
16 businesses and cultural establishments from the City's wealthiest district and over 70 fully developed non-player personalities, with scenario suggestions for use with any roleplaying system."--Cover.
Spirit Trap not only reunites the Fort Worth detective with his friends, Slant Face and James Alto; it also brings back favorites like Ruthie Nell Parker and Verbal and Noble Whitaker. There's a dead family in a small country house, a blind man working in a gun store, a vindictive dancehall owner, and a wild animal waiting at the edge of the woods. All have one thing in common, and it isn't their love for the Texas two-step.
Spirit Trap not only reunites the Fort Worth detective with his friends, Slant Face and James Alto; it also brings back favorites like Ruthie Nell Parker and Verbal and Noble Whitaker. There's a dead family in a small country house, a blind man working in a gun store, a vindictive dancehall owner, and a wild animal waiting at the edge of the woods. All have one thing in common, and it isn't their love for the Texas two-step.
Geographic Thought An accessible and engaging introduction to geographic thought In the newly expanded Second Edition of Geographic Thought: A Critical Introduction, renowned scholar Tim Cresswell delivers a thoroughly up-to-date and accessible examination of the major thinkers and key theoretical developments in the field. Coverage of the complete range of the development of theoretical knowledge—from ancient geography to contemporary theory—appears alongside treatments of the influence of Darwin and Marx, the emergence of anarchist geographies, the impact of feminism, and myriad other central bodies of thought. This latest edition also includes new chapters on physical geography and theory, postcolonialism and decoloniality, and black geographies. The author emphasizes the importance of geographic thought and its relevance to our understanding of what it means to be human and to the people, places, and cultures of the world in which we live. This new edition contains: New examples throughout consisting of contemporary research from a wider range of geographical contexts and by geographers from diverse backgrounds Comprehensive explorations of physical geography that combine updated coverage from the first edition with brand new material Updated discussions of spatial science and quantitative methods that include considerations of the role of place and specificity in quantitative work In-depth examinations of the Anthropocene, the uses of assemblage theory, and the emergence of the GeoHumanities. Perfect for students of undergraduate and graduate courses in geographic thought, Geographic Thought: A Critical Introduction will also earn a place in the libraries of students and scholars researching the history and philosophy of geography, as well as practicing geographers.
McKinsey & Company's #1 best-selling guide to corporate valuation, now in its sixth edition Valuation is the single best guide of its kind, helping financial professionals worldwide excel at measuring, managing, and maximizing shareholder and company value. This new sixth edition provides insights on the strategic advantages of value-based management, complete detailed instruction, and nuances managers should know about valuation and valuation techniques as applied to different industries, emerging markets, and other special situations. Valuation lies at the crossroads of corporate strategy and finance. In today's economy, it has become an essential role — and one that requires excellence at all points. This guide shows you everything you need to know, and gives you the understanding you need to be effective. Estimate the value of business strategies to drive better decision making Understand which business units a corporate parent is best positioned to own Assess major transactions, including acquisitions, divestitures, and restructurings Design a capital structure that supports strategy and minimizes risk As the valuation function becomes ever more central to long- and short-term strategy, analysts and managers need an authoritative reference to turn to for answers to challenging situations. Valuation stands ahead of the field for its reputation, quality, and prestige, putting the solutions you need right at your fingertips.
This new edition provides comprehensive and up-to-date overview of the variety of party systems found at central, devolved and local levels in British politics.
The fifty-eight year Easter Monday baseball rivalry between North Carolina State University and Wake Forest University had a traditional fraternity celebration known as the PIKA Ball, held on the N.C. State campus, that followed it on Monday evening. Told from the viewpoint of sports journalists, players, fans, and PIKA members, the narrative reveals the excitement and developing strategies as the contest traverses several baseball eras. At the height of its popularity, the game drew astonishingly large crowds of spectators, many of whom were absentee government workers, providing the impetus for the North Carolina State Legislature to declare Easter Monday to be a state holiday.
Glenn Rand, longtime photographic educator, and Tim Meyer, Lead Portrait Instructor at Brooks Institute, have collaborated to create a thorough and balanced textbook on the modern techniques and practice of portrait photography. They have crafted a definitive resource for professionals, students, and avid amateurs wishing to advance their skills in this discipline. Glenn and Tim begin by discussing lessons from the masters and the history of photographic portraiture. They build on this foundation and cover all of the technical and aesthetic components of understanding and producing outstanding portraits. Extensive illustrations illuminate the concepts discussed, and the works of outstanding photographers serve as examples of how to apply the lessons in this book. This second edition offers even more illustrations and photographic examples and an expanded discussion about posing. Topics include: Quality of light and the portrait Ambient, continuous, and strobe light sources Understanding light modifiers and enhancers Mastering lighting ratios Importance and selection of backgrounds Extensive coverage of lighting setups Understanding light meters and metering in portraiture Lighting patterns on the human face Facial analysis Composition in portraiture Posing for various types of portraits Eliciting appropriate expression The fine art portrait Portraiture for the masses
On December 18, 2009, Marcy Layman woke up to excruciating abdominal pain, and I rushed her to Swedish Emergency in Issaquah, Washington. After an hour of blood tests and ultrasound treatments, I was instructed to take her to a Swedish hospital in downtown Seattle. Three hours of testing later, we were given the news that Marcy had contracted stage IV inoperable pancreatic cancer and had three to six months to live. This journal will take you on a two-year spiritual, medical, nutritional, emotional, and, in some cases, humorous journey while we were finding stronger love and friendship between ourselves and the search for a cure for this insidious disease. Marcys courageous fight against this apocalyptic disease and casting away the Grim Reapers shadow that crossed our doorstep on seven different occasions have inspired a plethora of people. Some people walk through the world and never see it. Marcy was not one of those people. She was interesting and always curious to learn new things. She was funny, loving, and truly creativethe most cherished and giving friend that God, for some reason, saw fit to bless us with. We always question why we were so lucky, and she was absolutely devoted to her family. Marcy didnt just talk her religionshe lived it. For the next twenty-five months, there were fifty chemo treatments; different drugs, both pharmaceutical and naturopathic; and natural remedies from the Middle East, including teas, mushroom, and spices. No rock was left unturned; no treatment or drug was not explored as an option; we educated ourselves about the disease and all the cures and contacted the top cancer institutes in the country, exploring any and all options possible. In the two-plus years that I was Marcys caregiver, there were a lot of rhetorical questions that I asked and had in my mind as I found out there were answerssome of which I liked and some I didnt like. I immediately started to look for answers for what this disease was and why it contracted my lovely bride. I looked for cures over and beyond what the doctors told us and tried to explore every option possible. There is a multitude of questions about cancer, and in this book, you will find many answers. We knew one thing, thoughdeath was not an option!
On the Move presents a rich history of one of the key concepts of modern life: mobility. However, as Cresswell shows through a series of historical episodes, while mobility has certainly increased in modern times, attempts to control mobility are just as characteristic of modernity.
Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society. A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, the failure to bring people together to achieve the purpose the organisation has been set up to accomplish is the reason customers of service organisations hold this negative view. This book is about establishing leadership designed to liberate people and organisations from stultifying systems and structures. It is about eliminating the waste caused by unclear objectives, arbitrary use of power, and the excessive levels of activity and effort found in many organisations. In short, we help progressive leaders understand and treat systemic causes of poor customer and employee experiences, unproductive activity, and unnecessary operational expense. What results is a productive and positively viewed organisation, that is better for customers, better for the organisation, and better for you and your colleagues. We offer guidance, using award-winning practical methods and leadership tools based upon a coherent and integrated theory of organisational behaviour underpinned by over 25 years of research and application in the field. The purpose of this book is to help you, as a progressive leader, to positively change your service organisation for the benefit of all.
Every New Zealander knows Tim Shadbolt. We know him for his wide-mouthed smile, inimitable oratory, constant proximity to controversy, and standing up for the average Kiwi. But A Mayor of Two Cities reveals plenty we don?t know: scandals, achievements and adventures. Written in Tim?s unique style and showing his true brilliance for storytelling, this thorough autobiography takes us from Tim?s childhood days in West Auckland to his 2007 battle with the government over fees. He takes us through his protesting student adventures, his commune life, his political radical days, and the era in which he was the controversial mayor of Waitemata City. But that?s not all?
In this comprehensive, groundbreaking study, Tim A. Ryan explores how American novelists since World War I have imagined the institution of slavery and the experience of those involved in it. Complicating the common assumption that authentic black-authored fiction about slavery is starkly opposed to the traditional, racist fiction (and history) created by whites, Ryan suggests that discourses about American slavery are -- and have always been -- defined by connections rather than disjunctions. Ryan contends that African American writers didn't merely reject and move beyond traditional portrayals of the black past but rather actively engaged in a dynamic dialogue with white-authored versions of slavery and existing historiographical debates. The result is an ongoing cultural conversation that transcends both racial and disciplinary boundaries and is akin to the call-and-response style of African American gospel music. Ryan addresses in detail more than a dozen major American novels of slavery, from the first significant modern fiction about the institution -- Margaret Mitchell's Gone with the Wind and Arna Bontemps's Black Thunder (both published in 1936) -- to recent noteworthy novels on the topic -- Edward P. Jones's The Known World and Valerie Martin's Property (both published in 2003). His insistence upon the necessity of interpreting novels about the past directly in relation to specific historical scholarship makes Calls and Responses especially compelling. He reads Toni Morrison's Beloved not in opposition to a monolithic orthodoxy about slavery but in relation to specific arguments of controversial historian Stanley Elkins. Similarly, he analyzes William Styron's The Confessions of Nat Turner in terms of its rhetorical echoes of Frederick Douglass's famous autobiographical narrative. Ryan shows throughout Calls and Responses how a variety of novelists -- including Alex Haley, Octavia Butler, Ishmael Reed, Margaret Walker, and Frances Gaither -- engage in a dynamic debate with each other and with such historians as Herbert Aptheker, Charles Joyner, Eugene and Elizabeth Genovese, and many others. A substantially new account of the development of American slavery fiction in the last century, Calls and Responses goes beyond merely exalting the expression of black voices and experiences and actually reconfigures the existing view of the American novel of slavery.
March 23, 2003: U.S. Marines from the Task Force Tarawa are caught up in one of the most unexpected battles of the Iraq War. What started off as a routine maneuver to secure two key bridges in the town of Nasiriyah in southern Iraq degenerated into a nightmarish twenty-four-hour urban clash in which eighteen young Marines lost their lives and more than thirty-five others were wounded. It was the single heaviest loss suffered by the U.S. military during the initial combat phase of the war. On that fateful day, Marines came across the burned-out remains of a U.S. Army convoy that had been ambushed by Saddam Hussein’s forces outside Nasiriyah. In an attempt to rescue the missing soldiers and seize the bridges before the Iraqis could destroy them, the Marines decided to advance their attack on the city by twenty-four hours. What happened next is a gripping and gruesome tale of military blunders, tragedy, and heroism. Huge M1 tanks leading the attack were rendered ineffective when they became mired in an open sewer. Then a company of Marines took a wrong turn and ended up on a deadly stretch of road where their armored personal carriers were hit by devastating rocket-propelled grenade fire. USAF planes called in for fire support play their own part in the unfolding cataclysm when they accidentally strafed the vehicles. The attempt to rescue the dead and dying stranded in “ambush alley” only drew more Marines into the slaughter. This was not a battle of modern technology, but a brutal close-quarter urban knife fight that tested the Marines’ resolve and training to the limit. At the heart of the drama were the fifty or so young Marines, most of whom had never been to war, who were embroiled in a battle of epic proportions from which neither their commanders nor the technological might of the U.S. military could save them. With a novelist’s gift for pace and tension, Tim Pritchard brilliantly captures the chaos, panic, and courage of the fight for Nasiriyah, bringing back in full force the day that a perfunctory task turned into a battle for survival. "Ambush Alley" is a gut-wrenching account of unadulterated terror that's hard to read yet impossible to put down. London-based journalist and filmmaker Tim Pritchard, who was embedded with US troops during the initial stages of the American-led invasion of Iraq, paints a compelling picture of one of the costliest battles of the Iraq war that will at turns anger, horrify, and sadden, regardless of one's political views." --The Boston Globe
A complete guide to selecting, handling, and tying deer hair, with notes on using other hairs as well. Covers patterns for trout, bass, musky, and other species as well as important fishing techniques.
This book is a reminder of what is important in The Kingdom of God. You will remember that the deepest revelations of The Kingdom can be understood by a child. Speaking Kingdom language is not the 'christian-ese' that many have learned in order to sound spiritual but the beautiful languages spoken by The King of The Kingdom. The true language of Kingdom is expressed in Body Language which is best expressed in action not words. Christian, Pastor and most importantly Son Tim McDonald was reminded by The King Himself of the need to go back to the basics and learn the fundamentals of The Kingdom. As you read you will recognize the sound of the faith from which flow the riches of every revelation from God. This book is a gentle reminder on how to speak Kingdom.
The book aims to integrate our understanding of mammalian societies into a novel synthesis that is relevant to behavioural ecologists, ecologists, and anthropologists. It adopts a coherent structure that deals initially with the characteristics and strategies of females, before covering those of males, cooperative societies and hominid societies. It reviews our current understanding both of the structure of societies and of the strategies of individuals; it combines coverage of relevant areas of theory with coverage of interspecific comparisons, intraspecific comparisons and experiments; it explores both evolutionary causes of different traits and their ecological consequences; and it integrates research on different groups of mammals with research on primates and humans and attempts to put research on human societies into a broader perspective.
From selfies and memes to hashtags and parodies, social media are used for mundane and personal expressions of political commentary, engagement, and participation. The coverage of politics reflects the social mediation of everyday life, where individual experiences and thoughts are documented and shared online. In Social Media and Everyday Politics, Tim Highfield examines political talk as everyday occurrences on Twitter, Facebook, blogs, Tumblr, Instagram, and more. He considers the personal and the political, the serious and the silly, and the everyday within the extraordinary, as politics arises from seemingly banal and irreverent topics. The analysis features international examples and evolving practices, from French blogs to Vines from Australia, via the Arab Spring, Occupy, #jesuischarlie, Eurovision, #blacklivesmatter, Everyday Sexism, and #illridewithyou. This timely book will be a valuable resource for students and scholars in media and communications, internet studies, and political science, as well as general readers keen to understand our contemporary media and political contexts
The Rough Guide to Canada is the ultimate travel guide to this staggeringly beautiful country with detailed coverage of all the top attractions. Inspired by stunning photography and insightful background information, discover both the urban and the wild with expert guidance on exploring everything from the glistening skyscrapers of Toronto, the restaurants of Montreal and the laid-back ambience of Vancouver, to the spectacular Niagra falls and the rolling plains of the Prairies. You'll find specialist information on a host of outdoor activities including winter sports in the Rockies, trekking through the Northwest Territories, and wildlife spotting in the country's great wilderness, with sections on the National Parks and Skiing and Snowboarding. Choose what to see and do whilst relying on up-to-date descriptions of the best hotels, bars, clubs, shops and restaurants for all budgets. Explore every corner of this stunning country with clear maps and expert background on everything from sea cliffs and tidal bores in the Bay of Fundy to the walled Old Town in Qu�bec City. Make the most of your holiday with The Rough Guide to Canada.
From lush wilderness to urban adventure The Rough Guide to Canada is your definitive guide to this diverse country. The section introduces the best Canada has to offer, from cosmopolitan Toronto to the thundering Niagra and the country's spectacular natural wonders. This revised 6th edition contains insider tips and colour sections on national parks, art and architecture. The guide includes plenty of practical information on Canada's amazing array of outdoor pursuits including sailing and fishing in the Maritime Provinces and snowboarding and skiing in Banff. There are comprehensive reviews of the best places to eat, drink and stay to suit all tastes and budgets. This guide also takes a detailed look at Canada's extraordinary history, wildlife and aboriginal peoples, and comes complete with new maps and plans for every area. The Rough Guide to Canada is like having a local friend plan your trip!
As a manager, you have the opportunity to inspire those under your purview to the point where they feel privileged to have you as their leader. It may be a lot of work to get there, but it can be done. In Managing through the Entrepreneurial Fog, author Tim Koprowski Sr. addresses the necessary steps for successfully managing people toward a common goal. It begins by delving into the world of management by presenting a new philosophy called “Play by the Rules.” Sharing anecdotes that give the rationale behind its foundation, Koprowski describes a unique and complete approach to managing people based on twenty-three key concepts. He then discusses how this philosophy was used to strengthen the foundation on which a start-up company was built. He traces the story of a software company for the healthcare industry that began with virtually nothing and later became a formidable force for well-established companies to contend with. Providing candid accounts of the various challenges the business faced, Koprowski explains how the concepts from “Play by the Rules” played an integral role in examining the company’s failures and turning them into successes. A practical tutorial for potential, current, and new managers, Managing through the Entrepreneurial Fog illustrates the application of an effective management philosophy put into practice in the workplace.
From Tim Weiner, winner of the Pulitzer Prize and the National Book Award, an urgent and gripping account of the 75-year battle between the US and Russia that led to the election and impeachment of an American president With vivid storytelling and riveting insider accounts, Weiner traces the roots of political warfare—the conflict America and Russia have waged with espionage, sabotage, diplomacy and disinformation—from 1945 until 2020. America won the cold war, but Russia is winning today. Vladimir Putin helped to put his chosen candidate in the White House with a covert campaign that continues to this moment. Putin’s Russia has revived Soviet-era intelligence operations gaining ever more potent information from—and influence over—the American people and government. Yet the US has put little power into its defense. This has put American democracy in peril. Weiner takes us behind closed doors, illuminating Russian and American intelligence operations and their consequences. To get to the heart of what is at stake and find potential solutions, he examines long-running 20th-century CIA operations, the global political machinations of the Soviet KGB, the erosion of American political warfare after the cold war, and how 21st-century Russia has kept the cold war alive. The Folly and the Glory is an urgent call to our leaders and citizens to understand the nature of political warfare—and to change course before it’s too late.
A slot-by-slot analysis of every NBA Draft since 1947. "Best" and "Featured" players are identified at each slot, along with recaps and statistics. The Top 30 slots include the five best players ever selected ine ach slot. Also included is a worst-to-first ranking of each draft in NBA history.
“All Christians should read this book.” —Rosaria Butterfield Across the globe, the gospel is advancing through the work of Christians willing to risk everything in the hardest places. This book, written by a missions journalist as he traveled throughout twenty different countries, is filled with stories of Christians past and present whose examples of endurance, courage, sacrifice, and humility connect readers with God’s unstoppable work across the world. These heroes are simply ordinary people who have experienced the transformative power of a Savior who is alive and moving—and their stories will inspire readers to take faithfilled risks for the gospel.
When it comes to money management, most of us take a hands-off approach because we're just not confident that we have the know-how needed. But personal finance is actually more personal than it is finance. Tim Maurer has made a career out of distilling complex financial concepts into understandable, doable actions. In this eminently practical book, he shows readers how to - better understand their values and goals in order to simplify their money decisions - budget major expenses intelligently - reduce and eliminate debt - make vital decisions on home, auto, and life insurance - establish a world-class investment portfolio - craft a workable retirement plan - and more Readers will be relieved to see that managing their money is actually not as complicated as they thought--and that they can take control of their financial future starting today.
A searing look at pro basketball from the perspective of a referee who succumbed to a gambling addiction, which ultimately led to a prison sentence. With a foreword by the FBI Special Agent who worked the Gambino case, Personal Foulreveals in unflinching honesty how the fast life of professional sports can tempt and trap the unwary and unwise. In the end, Tim Donaghy returns to the redemptive power of telling the truth about his experiences, his addictions, and his insight into what happened on and off the court. An unforgettable page turner, this book will confirm readers' suspicions about the influence of the front offices of major league sports, the corrosive power of money, fame and power, and needing to heed the inner voice of right and wrong.
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