Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields.
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others
Tim LaHaye, creator of the phenomenally successful Left Behind® books, continues his newest top-ten New York Times bestselling series: Babylon Rising. The heroic Michael Murphy—“cool, brainy, sexy, and valiant”*—hurtles into his second whirlwind adventure in pursuit of Biblical artifacts. In Babylon Rising Tim LaHaye began an adventure series that he calls even more exciting than his 50-million-plus-copy bestselling Left Behind series. Readers agreed, as the novel debuted as a top-ten New York Times bestseller. Now, in the second Babylon Rising novel, Biblical scholar, archaeologist, professor, and hero for our times Michael Murphy is in pursuit of one of the most mysterious and sought-after of all Biblical artifacts, Noah’s Ark. As Murphy undertakes his death-defying quest to ascend Mount Ararat, he will discover dramatic revelations of Biblical prophecies and be drawn even closer to the most terrifying evil about to be unleashed on all mankind. With The Secret on Ararat following close on the heels of Glorious Appearing, the fastest-selling Left Behind novel ever, Tim LaHaye will further prove to be one of the most fascinating and popular storytellers of our time.
“A superb biography, not to be missed either by armchair explorers or students of human nature…reveals the famed missionary and explorer as he really was.”—Cleveland Plain Dealer David Livingstone is revered as one of history’s greatest explorers and missionaries, the first European to cross Africa, and the first to find Victoria Falls and the source of the Congo River. In this exciting new edition of his biography, Tim Jeal, author of the National Book Critics Circle Award-winning Stanley, draws on fresh sources and archival discoveries to provide the most fully rounded portrait of this complicated man—dogged by failure throughout his life despite his full share of success. Using Livingstone’s original field notebooks, Jeal finds that the explorer’s problems with his African followers were far graver than previously understood. From recently discovered letters he elaborates on the explorer’s decision to send his wife, Mary, back home to England. He also uncovers fascinating information about Livingstone’s importance to the British Empire and about his relationship with the journalist-adventurer Henry Morton Stanley. In addition, Jeal here evokes the full pathos of the explorer’s final journey. This masterful, updated biography also features an excellent selection of new maps and illustrations. “Fascinating.”—Los Angeles Times “A thrilling and in the end moving work…The Livingstone who emerges is a man of terrifying dimensions.”—Irish Press
The International Criminal Court (ICC) has run into serious problems with its first big case -- the situation in northern Uganda. There is no doubt that appalling crimes have occurred here. Over a million people have been forced to live in overcrowded displacement camps under the control of the Ugandan army. Joseph Kony's Lord's Resistance Army has abducted thousands, many of them children and has systematically tortured, raped, maimed and killed. Nevertheless, the ICC has confronted outright hostility from a wide range of groups, including traditional leaders, representatives of the Christian Churches and non-governmental organizations. Even the Ugandan government, which invited the court to become involved, has been expressing serious reservations. Tim Allen assesses the controversy. While recognizing the difficulties involved, he shows that much of the antipathy towards the ICC's intervention is misplaced. He also draws out important wider implications of what has happened. Criminal justice sets limits to compromise and undermines established procedures of negotiation with perpetrators of violence. Events in Uganda have far reaching implications for other war zones - and not only in Africa. Amnesties and peace talks may never be quite the same again.
This title was first published in 2000: An original and thought-provoking analysis of modern initiatives in the tropical rain forest. While issues such as logging, eco-timber, eco-tourism have been widely analyzed from an outsider’s perspective, this book considers them from the local people’s viewpoint, in terms of a long history of the rainforest uses. The authors demonstrate that the relationship of indigenous people to the tropical forest is not essentially timeless, nor is it primarily spiritual or mystical. It is in fact firmly connected to modern realities, while still being rooted in historical beliefs and practices. Standing at the intersection of anthropology, historical geography and rainforest ecology, and also at the interface of the local and the global, this ethnographically grounded study dispels a number of commonly held assumptions. It reveals how processes of ’impact’ are actually two-way interactions, as local communities in Melanesia incorporate industries like logging into rapidly evolving post-colonial society and economy.
It’s 1838 and London is gripped by orchid fever. Charles Darwin’s diary turns up Higgins’s bookshop, closely followed by two ex-bodysnatchers and a peculiar fellow with small teeth. Why do they want the diary? Could it have something to do with the terrifying painting of an orchid it contains? And what about the withered orchid that Emily took home to Mrs Trevelyan’s Academy for Young Ladies? Before he knows it Julius is spinning through time and parallel realms in a race to rid London of the soulcatcher and a future too horrible to imagine. Julius and the Soulcatcher is a fabulous time-travel adventure full of richly imagined characters and intricately crafted time twists, an exciting sequel to the much-loved Julius and the Watchmaker. Tim Hehir is an author of short stories and plays. His short story ‘God Bless Us One and All’ was published by Structo magazine (UK) and his play Pride and Prejudice in 10 Minutes Flat has been performed in various countries and at the Edinburgh Fringe Festival. He has written two Watchmaker Novels: Julius and the Watchmaker and Julius and the Soulcatcher. Hehir is based in Melbourne. ‘A steampunk thriller uses Victorian science as a framework for cinematic monster goofiness in 1838 London...The book closes with drama enough for a sequel; action-happy readers will be hoping for it.’ Kirkus ‘The atmosphere of 19th century London is captured credibly in this strange tale, with colourful and captivating characterisations of heroes and villains alike...[a] chilling, labyrinthine sequel.’ Magpies
Barbecue: A History examines barbecue's history and place in American society using both historical and contemporary sources. The book examines all aspects of barbecue: Outdoor grilling and traditional slow cooking Restaurant and home cooking International forms of barbecue The specific foods involved in a barbecue The concept of the barbecue as a gathering Historical and contemporary recipes for main and side dishes Readers are treated here to a delightful and thorough history of barbecue, including its appearance in music, television, and film, and a consideration of how we think of and enjoy barbecue today.
Writing Audio Drama is a comprehensive and intelligent guide to writing sound drama for broadcasting and online production. The book uses new and original research on the history of writing radio plays in the UK and USA to explore how this has informed and developed the art form for more than 100 years. Audio drama in the context of podcasting is now experiencing a global and exponential expansion. Through analysis of examples of past and present writing, the author explains how to originate and craft drama which can explore deeply psychological and intimate themes and achieve emotional, truthful, entertaining, and thought-provoking impact. Practical analysis of the key factors required to write successful audio drama is covered in chapters focusing on audio play beginnings and openings, sound story dialogue, sustaining the sound story, plotting for sound drama and the best ways of ending audio plays. Each chapter is supported by extensive companion online resources expanding and supporting the writers and subjects discussed and explored, and extensive information on how to access online many exemplar and model sound dramas referenced in the chapters. This textbook will be an important resource for undergraduate and postgraduate students taking modules and courses on radio drama, theatre and media drama, audio theatre, audio drama, scriptwriting, media writing.
This original, timely and innovative collection is the first to offer critical IPE perspectives on the interconnections between energy, capitalism and the future of world order. The authors discuss the importance of energy for our understanding of the global political economy, climate change and key new developments like 'fracking'.
Addressing policy related issues, providing up-to-date scientific background information and laying out pressing land management questions, this interdisciplinary volume identifies and discusses key directions of environmental change in uplands, as well as providing an outlook into future management and conservation options responding to these changes.
There was a time when rural comedians drew most of their humor from tales of farmers' daughters, hogs, hens, and hill country high jinks. Lum and Abner and Ma and Pa Kettle might not have toured happily under the "Redneck" marquee, but they were its precursors. In Ain't That a Knee-Slapper: Rural Comedy in the Twentieth Century, author Tim Hollis traces the evolution of this classic American form of humor in the mass media, beginning with the golden age of radio, when such comedians as Bob Burns, Judy Canova, and Lum and Abner kept listeners laughing. The book then moves into the motion pictures of the 1930s, 1940s, and 1950s, when the established radio stars enjoyed second careers on the silver screen and were joined by live-action renditions of the comic strip characters Li'l Abner and Snuffy Smith, along with the much-loved Ma and Pa Kettle series of films. Hollis explores such rural sitcoms as The Real McCoys in the late 1950s and from the 1960s, The Andy Griffith Show, The Beverly Hillbillies, Green Acres, Hee Haw, and many others. Along the way, readers are taken on side trips into the world of animated cartoons and television commercials that succeeded through a distinctly rural sense of fun. While rural comedy fell out of vogue and networks sacked shows in the early 1970s, the emergence of such hits as The Dukes of Hazzard brought the genre whooping back to the mainstream. Hollis concludes with a brief look at the current state of rural humor, which manifests itself in a more suburban, redneck brand of standup comedy.
The U.S. Presidency" traces the complicated evolution of the American presidency from 1789 to the present. From George Washington to George W. Bush, the distinct legacies and unique contributions of all 43 American presidents are discussed. Using a biographical format, special emphasis is given to the powerful convergence of personality and circumstance which transformed the office of our nation's chief executive into the most prominent and influential political office in the world. Challenging review questions encourage meaningful reflection and historical analysis. Tests, answer key, and bibliography included.
Thomas Cole (1801–1848) is celebrated as the greatest American landscape artist of his generation. Though previous scholarship has emphasized the American aspects of his formation and identity, never before has the British-born artist been presented as an international figure, in direct dialogue with the major landscape painters of the age. Thomas Cole’s Journey emphasizes the artist’s travels in England and Italy from 1829 to 1832 and his crucial interactions with such painters as Turner and Constable. For the first time, it explores the artist’s most renowned paintings, The Oxbow (1836) and The Course of Empire cycle (1834–36), as the culmination of his European experiences and of his abiding passion for the American wilderness. The four essays in this lavishly illustrated catalogue examine how Cole’s first-hand knowledge of the British industrial revolution and his study of the Roman Empire positioned him to create works that offer a distinctive, even dissident, response to the economic and political rise of the United States, the ecological and economic changes then underway, and the dangers that faced the young nation. A detailed chronology of Cole’s life, focusing on his European tour, retraces the artist’s travels as documented in his journals, letters, and sketchbooks, providing new insight into his encounters and observations. With discussions of over seventy works by Cole, as well as by the artists he admired and influenced, this book allows us to view his work in relation to his European antecedents and competitors, demonstrating his major contribution to the history of Western art.
What is the soundtrack for a nuclear war? During the Cold War, over 500 songs were written about nuclear weapons, fear of the Soviet Union, civil defense, bomb shelters, McCarthyism, uranium mining, the space race, espionage, the Berlin Wall, and glasnost. This music uncovers aspects of these world-changing events that documentaries and history books cannot. In Atomic Tunes, Tim and Joanna Smolko explore everything from the serious to the comical, the morbid to the crude, showing the widespread concern among musicians coping with the effect of communism on American society and the threat of a nuclear conflict of global proportions. Atomic Tunes presents a musical history of the Cold War, analyzing the songs that capture the fear of those who lived under the shadow of Stalin, Sputnik, mushroom clouds, and missiles.
Tim LaHaye created the Left Behind Series, which has become one of the most popular fiction series of all time. Those novels, with more that 50 million copies sold, presented a unique combination of suspense and substance drawn from his lifelong study of Biblical prophecy. Now Tim LaHaye has created a new series that begins with Babylon Rising. The novels in this new series are even faster-paced thrillers based on prophecies that are not covered in the Left Behind books and that have great relevance to the events of today. Babylon Rising introduces a terrific new hero for our time. Michael Murphy is a scholar of Biblical prophecy, but not the sedate and tweedy kind. Murphy is a field archaeologist who defies danger to fearlessly hunt down and authenticate ancient artifacts from Biblical times. His latest discovery is his most amazing—but it will send him hurtling from a life of excavation and revelations to a confrontation with the forces of the greatest evil. For the latest secret uncovered by Michael Murphy accelerates the countdown to the time of the end for all mankind.
Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization -, and analyses the transformation process servitizing firms undergo. He explores the issue through conceptual research and case studies, and identifies the ability to access and leverage customer knowledge as the foundation of successful servitization. The findings provide valuable insight for managers looking to strengthen their service business, and add to literature on servitization and service-dominant logic.
This packet introduces the distinct legacies and unique contributions of each of the American presidents from F. D. Roosevelt to Johnson. Using a biographical format, special emphasis is given to the powerful convergence of personality and circumstance which transformed the office of our nation's chief executive into the most prominent and influential political office in the world. Challenging review questions encourage meaningful reflection and historical analysis. Tests, answer key, and bibliography included.
Samuel Smiles is best known for his book Self Help (1859), which many have assumed to be an encouragement to social and financial success. However, Smiles actually argued against the single-minded pursuit of success, and in favour of the protean formation of character as the ultimate goal of life. First published in 1987, this book examines Samuel Smiles’ ideals of work and self-help against the background of the Victorian work ethic. Drawing on ‘sub-literature’ such as pamphlets, periodicals, novels, works by Dissenting and Anglican ministers, popular ‘success’ and ‘self-improvement’ books, and general literature on the condition of the working classes, it presents a broad range of public opinion and attitudes towards work and in doing so, creates an essential framework and context for Smiles’ popular books. This book will be of interest to those studying Victorian history and ideology.
In this revelatory new account, national security historian Timothy Naftali relates the full back story of America's attempts to fight terrorism. On September 11, 2001, a long history of failures, missteps, and blind spots in our intelligence services came to a head, with tragic results. At the end of World War II, the OSS's "X-2" department had established a seamless system for countering the threats of die-hard Nazi terrorists. But those capabilities were soon forgotten, and it wasn't't until 1968, when Palestinian groups began a series of highly publicized airplane hijackings, that the U.S. began to take counterterrorism seriously. Naftali narrates the game of "catch-up" that various administrations and the CIA played -- with varying degrees of success -- from the Munich Games hostage-taking to the raft of terrorist incidents in the mid-1980s through the first bombing of the World Trade Center in 1993, and up to 9/11.In riveting detail, Naftali shows why holes in U.S. homeland security discovered by Vice President George H. W. Bush in 1986 were still a problem when his son became President, and why George W. Bush did little to fix them until it was too late. Naftali concludes that open, liberal democracies like the U.S. are incapable of effectively stopping terrorism. For anyone concerned about the future of America's security, this masterful history will be necessary -- and eye-opening -- reading.
The U.S. Presidency" traces the complicated evolution of the American presidency from 1789 to the present. From George Washington to George W. Bush, the distinct legacies and unique contributions of all 43 American presidents are discussed. Using a biographical format, special emphasis is given to the powerful convergence of personality and circumstance which transformed the office of our nation's chief executive into the most prominent and influential political office in the world. Challenging review questions encourage meaningful reflection and historical analysis. Tests, answer key, and bibliography included.
Biblical archaeologist Michael Murphy embarks on a quest to uncover one of the Bible's most significant artifacts, a search that forces him to match wits with the evil Talon, a mysterious opponent with dire plans for all humankind.
This book reports on studies contextualised within the curriculum development of General Studies in primary education and Liberal Studies in secondary education in Hong Kong. Both areas call for a learning environment that is conducive to the use of collaborative group work to foster critical thinking. By employing a mixed-methods approach and undertaking a teaching intervention based on Anderson et al.’s (2001) study, the book evaluates the effectiveness of group work in learners’ development of critical thinking skills and mindsets. In addition, it examines the influence of Chinese culture on the practice of group work. Findings from primary and secondary classrooms are subjected to a comparative analysis, yielding valuable insights into the relevance of group work for promoting critical thinking.
Tim LaHaye, creator of the Left Behind® series, blends suspense and Biblical prophecy in a new series of thrillers with a chilling relevance to the events of our time. Here are ancient secrets never before revealed, dire warnings, and a man who must rise to face the greatest evil of all.… Michael Murphy is a hero for our troubled times. He’s an archaeologist and a scholar of Biblical prophecy. He’s also a man of action hunting ancient artifacts at the risk of his life. And this time he’s onto a find that will send him toward a confrontation with an evil of unimaginable power. For Murphy has unlocked secrets that were never meant to be revealed–secrets challenging everything Murphy’s ever believed…and jeopardizing everyone he’s ever loved. But that’s not all that’s at stake. For what Murphy has discovered is that the countdown to the end-time of all humankind has already begun. It’s later than anyone thinks. And if Murphy fails–we all fail.
The archaeological assemblage from the Hyde Park Barracks is one of the largest, most comprehensive and best preserved collections of artefacts from any 19th-century institution in the world.
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