Tiffani Apps's Books

Teaching

Making a Difference

By: Rick Churchill,Tiffani Apps,Jantiena Batt,Karley Beckman,Peter Grainger,Jessica Holloway,Amanda Keddie,Will Letts,Jennu Mackay,Michelle McGill,Julianne Moss,Michael C. Nagel,Kylie Shaw,Jessa Rogers

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The sixth edition of Teaching: Making A Difference stands as a cornerstone resource for pre-service educators seeking a comprehensive, contemporary, and accessible introduction to the field of teaching. Through its meticulous attention to accuracy and relevance, this text offers students the possibility to engage with the latest initiatives and governmental mandates shaping educational landscapes. Local case studies woven throughout each chapter serve as illuminating exemplars of current best practices, addressing the diverse cultural challenges confronting modern society. With its blend of theoretical insight and practical application, this textbook equips aspiring teachers with the essential knowledge and skills needed to make a meaningful impact in today's classrooms.

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Page Count

599

Publisher

John Wiley & Sons

Published Date

ISBN 10

139426724X

ISBN 13

9781394267248

The Experience Mindset

Changing the Way You Think About Growth

By: Tiffani Bova

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The Experience Mindset

Changing the Way You Think About Growth

By: Tiffani Bova

A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time. Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale. It’s not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes. In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, you’ll learn: How people, processes, technology, and culture contribute to the “virtuous cycle” of EX and CX. Why the best companies have programs that minimize the customer’s effort as well as the employee’s effort (and how companies like Southwest and Best Buy get this right) How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.) What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can’t improve what you can’t measure. Employees are the heart of your business. If you want to remain competitive in today’s marketplace, investing in people is no longer a nice-to-have, but rather a must have.

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Page Count

289

Publisher

Penguin

Published Date

ISBN 10

0593542703

ISBN 13

9780593542705

Recognizing Women's Leadership

Strategies and Best Practices for Employing Excellence

By: Tiffani Lennon

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Recognizing Women's Leadership

Strategies and Best Practices for Employing Excellence

By: Tiffani Lennon

According to recent data on women leaders across all major sectors in the United States, women are outperforming men but earning less and still hitting the glass ceiling. This book uncovers the best practices to remedy these inequities, optimize performance, and benefit both genders. In compiling and analyzing 2011–2012 data on women leaders across all major sectors in the United States, author Tiffani Lennon, JD, uncovered proof that women are outperforming men—yet salaries and positional leadership roles are disproportionate to the performance and accomplishments of women in nearly all sectors. Recognizing Women's Leadership: Strategies and Best Practices for Employing Excellence presents a comprehensive look at agencies and organizations with the smallest pay gap and the largest percentage of female positional leaders to reveal best practices and strategies that ensure gender parity and optimal business performance, including impact, revenue, and efficacy. The study examined in this book included approximately 1,500 for-profit companies, not-for-profit businesses, and other organizations and associations throughout the country to establish the number of women leaders among the top echelon in each industry. Researchers also calculated leadership performance by identifying the frequency with which women received industry distinctions and awards, were top revenue generators, and achieved best-sellers list status, among other sector-specific criteria. The ramifications of the study's findings portend the future of the United States as a global competitor and as such need to be part of the public discourse surrounding the state of the American economy.

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Page Count

265

Publisher

Bloomsbury Publishing USA

Published Date

ISBN 10

1440831173

ISBN 13

9781440831171

Growth IQ

Get Smarter About the Choices that Will Make or Break Your Business

By: Tiffani Bova

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Growth IQ

Get Smarter About the Choices that Will Make or Break Your Business

By: Tiffani Bova

A WALL STREET JOURNAL BESTSELLER Do you know the best way to drive your company's growth? If not, it's time to boost your Growth IQ. Trying to find the one right move that will improve your business's performance can feel overwhelming. But, as you'll discover in Growth IQ, there are just ten simple--but easily misunderstood--paths to growth, and every successful growth strategy can be boiled down to picking the right combination and sequence of these paths for your current context. Tiffani Bova travels around the world helping companies solve their most vexing problem: how to keep growing in the face of stiff competition and a fast-changing business environment. Whether she's presenting to a Fortune 500 board of directors or brainstorming over coffee with a startup founder, Bova cuts through the clutter and confusion that surround growth. Now, she draws on her decades of experience and more than thirty fascinating, in-depth business stories to demonstrate the opportunities--and pitfalls--of each of the ten growth paths, how they work together, and how they apply to business today. You'll see how, for instance: * Red Bull broke Coca-Cola and PepsiCo's stranglehold on the soft drink market by taking the Customer Base Penetration path to establish a foothold with adventure sports junkies and expand into the mainstream. * Marvel transformed itself from a struggling comic book publisher into a global entertainment behemoth by using a Customer and Product Diversification strategy and shifting their focus from comic books to comic book characters in movies. * Starbucks suffered a brand crisis when they overwhelmed their customers with a Product Expansion strategy, and brought back CEO Howard Schultz to course-correct by returning to the Customer Experience path. Through Bova's insightful analyses of these and many other case studies, you'll see why it can be a mistake to imitate strategies that worked for your competitors, or rely on strategies that worked for you in the past. To grow your company with confidence, you first need to grow your Growth IQ.

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Page Count

354

Publisher

Penguin

Published Date

ISBN 10

0525534415

ISBN 13

9780525534419

11 Tools to Help Manage the Aftermath of Trauma

By: Tiffani Dilworth

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11 Tools to Help Manage the Aftermath of Trauma

By: Tiffani Dilworth

Eleven Tools to Help Manage the Aftermath of Trauma is a book that explains coping skills from different theoretical orientations that many counselors use in therapy sessions today.The tools shared are a starting point to help in the journey to healing after abuse. . The tools are listed alphabetically. In each chapter, you will find the name of the tool or technique to manage your symptoms. You will also see Benefits which will describe what symptoms of trauma it may help to reduce. Next a description of the tool or technique will be given. You will find a What to do section in each chapter. This section provides a step-by-step plan on how to use the tool described. Some chapters have examples of how to implement the tool discussed in that chapter. At the end of each chapter you will also find a Notes section where you will be able to write down anything that will support you in your journey to reaching a healthy and successful life.

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Page Count

102

Publisher

Lulu.com

Published Date

ISBN 10

132996604X

ISBN 13

9781329966048

Book's by Tiffani Apps

Teaching

Teaching

The Experience Mindset

The Experience Mindset

Recognizing Women's Leadership

Recognizing Women's Leadership

Growth IQ

Growth IQ

11 Tools to Help Manage the Aftermath of Trauma

11 Tools to Help Manage the Aftermath of Trauma

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