Practical leadership for difficult times, from a crisis management expert who has led response teams through the 9/11 Pentagon attack, NFL on-field medical emergencies, and the war in Ukraine. Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin’s bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as: Why trust is vital for innovation The critical role of failure in devising new ways of leading How questions fuel innovative action Why every leader should have the title Chief Story Teller The importance of distinguishing between data, knowledge, and wisdom Each chapter begins with a provocative and seemingly contradictory statement, like the book’s title, and includes stories, historical examples, and literary lessons selected to guide pragmatic and practical solutions. Leadership is worthless because it is something you say, a noun. But leading is priceless because it is a verb—it is the things we do that make a difference. From Pentagon generals to corporate CEOs to football players on the field to parents driving their kids to school, Mayer shows how leaders ensure that their actions will help others to succeed.
When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do. Burnout is among the most critical topics in healthcare as it deprives us of our most important resource—the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this book is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization. The work of battling burnout begins from within. Thom Mayer views every healthcare team member as both a leader and performance athlete, engaged in a cycle of performance, training, and recovery. In these roles, they must both lead and protect themselves and their teams. Battling Healthcare Burnout looks at individuals' role in promoting change within themselves and their organization and addresses solutions to change the culture and systems of work. Both are presented with a pragmatic focusand a liberal use of examples and case studies, including those from several nationally recognized healthcare systems.
A Comprehensive, Practical Text on Effectively Running an Emergency Department Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center. COMPLETE, EXPERT COVERAGE OF EVERY IMPORTANT MANAGEMENT TOPIC, INCLUDING: Leadership Principles Operations Informatics Quality and Service Finance Reimbursement Contracts Legal and Regulatory Issues Malpractice Human Resources Emergency Department Management offers the guidance and expertise required to deliver consistent, rapid, high-quality care. It is the single-best resource available to help you navigate the leadership challenges that arise daily in the emergency department.
This guide presents the authors' model for achieving customer service excellence in three parts: Framing the Customer Service Mandate: Address the "why" before the "how," and develop a greater understanding of your patients' expectations; Survival Skills for Achieving Great Customer Service: Make the customer service diagnosis, negotiate and resolve expectations, and create "moments of truth" that drive customer experience; A-Team Tool Kit: Explore the types of dialogue and behaviors displayed by A-Team versus B-Team members, coaching tips, the importance of scripts, and how to reward champions to leave a legacy for your organization. New to this edition are a highly pragmatic set of tools, known as The A-Team Tool Kit, which spans ten chapters and puts evidence-based applications, guidelines, techniques, and advice in your hands to achieve service excellence. Also provided in this edition is a summary of Survival Skills at the end of each chapter. --
This guide presents the authors' model for achieving customer service excellence in three parts: Framing the Customer Service Mandate: Address the "why" before the "how," and develop a greater understanding of your patients' expectations; Survival Skills for Achieving Great Customer Service: Make the customer service diagnosis, negotiate and resolve expectations, and create "moments of truth" that drive customer experience; A-Team Tool Kit: Explore the types of dialogue and behaviors displayed by A-Team versus B-Team members, coaching tips, the importance of scripts, and how to reward champions to leave a legacy for your organization. New to this edition are a highly pragmatic set of tools, known as The A-Team Tool Kit, which spans ten chapters and puts evidence-based applications, guidelines, techniques, and advice in your hands to achieve service excellence. Also provided in this edition is a summary of Survival Skills at the end of each chapter. --
When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do. Burnout is among the most critical topics in healthcare as it deprives us of our most important resource—the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this book is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization. The work of battling burnout begins from within. Thom Mayer views every healthcare team member as both a leader and performance athlete, engaged in a cycle of performance, training, and recovery. In these roles, they must both lead and protect themselves and their teams. Battling Healthcare Burnout looks at individuals' role in promoting change within themselves and their organization and addresses solutions to change the culture and systems of work. Both are presented with a pragmatic focusand a liberal use of examples and case studies, including those from several nationally recognized healthcare systems.
Thom Hartmann, the most popular progressive radio host in America and a New York Times bestselling author, looks at the history of the battle against oligarchy in America—and how we can win the latest round. Billionaire oligarchs want to own our republic, and they're nearly there thanks to legislation and Supreme Court decisions that they have essentially bought. They put Trump and his political allies into office and support a vast network of think tanks, publications, and social media that every day push our nation closer and closer to police-state tyranny. The United States was born in a struggle against the oligarchs of the British aristocracy, and ever since then the history of America has been one of dynamic tension between democracy and oligarchy. And much like the shock of the 1929 crash woke America up to glaring inequality and the ongoing theft of democracy by that generation's oligarchs, the coronavirus pandemic of 2020 has laid bare how extensively oligarchs have looted our nation's economic system, gutted governmental institutions, and stolen the wealth of the former middle class. Thom Hartmann traces the history of this struggle against oligarchy from America's founding to the United States' war with the feudal Confederacy to President Franklin Roosevelt's struggle against “economic royalists,” who wanted to block the New Deal. In each of those cases, the oligarchs lost the battle. But with increasing right-wing control of the media, unlimited campaign contributions, and a conservative takeover of the judicial system, we're at a crisis point. Now is the time for action, before we flip into tyranny. We've beaten the oligarchs before, and we can do it again. Hartmann lays out practical measures we can take to break up media monopolies, limit the influence of money in politics, reclaim the wealth stolen over decades by the oligarchy, and build a movement that will return control of America to We the People.
Now in paperback, this multi-awarded national best seller shares a clear message from case studies of 400 North American congregations: church is done best when it's kept simple.
James Bond the the 60s Spy Craze will explore James Bond films and the number of movies and television shows of the 1960s inspired by Ian Fleming’s character. The book also delves into the production, casting, merchandise, and music that helped to make James Bond a household name and a cultural touchstone. The 1960s spy craze lasted seven years, ostensibly from 1962–1969—peaking in 1966–1967. However, in that time many secret agent films flooded theaters and drive-ins and television shows filled station line-ups in the United States throughout the 1960s. All of which were directly inspired by the first James Bond adventure to hit the big screen, Dr. No (1962). This is the story, from a historical perspective, of those films and how they became a part of American pop culture. The book explores the various other top agents of the time, Matt Helm, Dereck Flint, and Harry Palmer, and the many spy-spoof imitators coming from the United States, England, Europe, and Mexico and discusses the impact James Bond had on each of these films and the ways in which James Bond influenced media. Also discussed are budgets, casting, production, box office numbers/ratings, development, merchandising, and how these elements have contributed to the success and longevity of the popularity of James Bond films.
The United States is more vulnerable today than ever before-including during the Great Depression and the Civil War-because the pillars of democracy that once supported a booming middle class have been corrupted, and without them, America teeters on the verge of the next Great Crash. The United States is in the midst of an economic implosion that could make the Great Depression look like child's play. In THE CRASH OF 2016, Thom Hartmann argues that the facade of our once-great United States will soon disintegrate to reveal the rotting core where corporate and billionaire power and greed have replaced democratic infrastructure and governance. Our once-enlightened political and economic systems have been manipulated to ensure the success of only a fraction of the population at the expense of the rest of us. The result is a "for the rich, by the rich" scheme leading to policies that only benefit the highest bidders. Hartmann outlines the destructive forces-planted by Lewis Powell in 1971 and come to fruition with the "Reagan Revolution"-that have looted our nation over the past decade, and how their actions fit into a cycle of American history that lets such forces rise to power every four generations. However, a backlash is now palpable against the "economic royalists"-a term coined by FDR to describe those hoarding power and wealth-including the banksters, oligarchs, and politicians who have plunged our nation into economic chaos and social instability. Although we are in the midst of what could become the most catastrophic economic crash in American History, a way forward is emerging, just as it did in the previous great crashes of the 1760s, 1856, and 1929. The choices we make now will redefine American culture. Before us stands a genuine opportunity to embrace the moral motive over the profit motive-and to rebuild the American economic model that once yielded great success. Thoroughly researched and passionately argued, THE CRASH OF 2016 is not just a roadmap to redemption in post-Crash America, but a critical wake-up call, challenging us to act. Only if the right reforms are enacted and the moral choices are made, can we avert disaster and make our nation whole again.
Intranets have changed the way organizations around the world communicate. Many business people are intimidated by this technological revolution-but they need not be! The Human Side of Intranets guides you through the daunting task of transforming communication within your business. This book is for every non-technical person charged with the task of creating or contributing to a company intranet system. It goes through the process step-by-step, from initial concept to launch and beyond. The Human Side of Intranets avoids information overload, addressing three critical dimensions of creating an effective and valuable intranet-content, style, and politics. It demonstrates how intranets are not about technology, but about people and the way they communicate. Real-world examples and proven tactics for problem-solving are given to show you the way. This book makes taking your company into the 21st century a manageable feat!
Practical leadership for difficult times, from a crisis management expert who has led response teams through the 9/11 Pentagon attack, NFL on-field medical emergencies, and the war in Ukraine. Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin’s bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as: Why trust is vital for innovation The critical role of failure in devising new ways of leading How questions fuel innovative action Why every leader should have the title Chief Story Teller The importance of distinguishing between data, knowledge, and wisdom Each chapter begins with a provocative and seemingly contradictory statement, like the book’s title, and includes stories, historical examples, and literary lessons selected to guide pragmatic and practical solutions. Leadership is worthless because it is something you say, a noun. But leading is priceless because it is a verb—it is the things we do that make a difference. From Pentagon generals to corporate CEOs to football players on the field to parents driving their kids to school, Mayer shows how leaders ensure that their actions will help others to succeed.
A Comprehensive, Practical Text on Effectively Running an Emergency Department Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center. COMPLETE, EXPERT COVERAGE OF EVERY IMPORTANT MANAGEMENT TOPIC, INCLUDING: Leadership Principles Operations Informatics Quality and Service Finance Reimbursement Contracts Legal and Regulatory Issues Malpractice Human Resources Emergency Department Management offers the guidance and expertise required to deliver consistent, rapid, high-quality care. It is the single-best resource available to help you navigate the leadership challenges that arise daily in the emergency department.
Craniosacral therapy and Chi Kung practices to harmonize emotions, release chronic tensions, and optimize the flow of energy • Provides illustrated instructions for movement exercises, breathwork, self-massage, and emotional intelligence meditations to free the flow of energy in the body • Reveals clear parallels between the craniosacral rhythm and the flow of chi • Explains how to release energetic blockages and emotional and physiological knots, activate the energetic pumps of the 3 tan tiens, and tap in to the Cosmic Flow Exploring the connections between Western craniosacral therapy and Chi Kung, Taoist master Mantak Chia and craniosacral instructor Joyce Thom detail movement exercises, breathwork practices, self-massage techniques, and focused meditations from Taoist and other wisdom traditions to release and harmonize the flow of energy in the body and optimize our potential for physical, emotional, and spiritual well-being. The authors link the craniosacral rhythm--the gentle flow of cerebrospinal fluid from the head (cranium) to the tailbone (sacrum)--and the flow of chi throughout the body, circulated by the pumps of the three tan tiens. They explain how these subtle energetic flows indicate the harmony or disharmony of the whole person and are greatly affected by physical traumas, chronic tensions, and unresolved emotions. For example, the psoas muscle, known in Taoism as the muscle of the Soul, connects the spine to the legs and is the first muscle to contract when anger or fear triggers our fight-or-flight response. Often a storehouse of subconscious stressors, this muscle’s sensitivity is connected to many common ailments like back pain. Providing step-by-step illustrated exercise instructions, the authors explain how to identify and unwind energetic blockages and emotional and physiological knots. They explore emotional intelligence exercises for tuning in to our hearts so we can listen to our bodies’ messages and learn to relieve related emotional burdens. They also reveal how to activate the cranial, respiratory/cardiac, and sacral pumps of the three tan tiens to optimize the body’s energetic flow and explain how, when our energy is flowing freely, we can enter the Cosmic Flow--a state of calm well-being and extraordinary creativity where we find ourselves truly at one with the universe.
Philadelphia is a hard mistress when it comes to honoring native talent, and the city has more than its fair share of notable figures. Consider colorful politicians like Frank Rizzo and Richardson Dilworth, international celebrities like Grace Kelly, sports legends like Connie Mack, Philadelphia Museum of Art icons like Anne dHarnoncourt, or national radio personalities like Terry Gross. Business tycoons such as John Wanamaker and Russell Conwell, founder of Temple University, made many contributions to the city. Pearl Buck, author of The Good Earth, and Christopher Morley, Americas G.K. Chesterton, created legacies of their own. Other legends like the nearly forgotten Agnes Repplier, a world-famous essayist and contemporary of Henry James, and poet Daniel Hoffman, the designated US poet laureate in 19731974, have helped enrich the citys literary reputation. There are Marian Anderson, Mario Lanza, and Hollywood actor Kevin Bacon, whose fame is equaled by his city planner father, Edmund. Architects like Frank Furness, Louis Kahn, and Vincent Kling helped transform the city into an international destination. And there are many notables looming outside the margins of this book, waiting for their day of discovery.
“How could this have happened?” The question still lingers among officials and residents of the small southern California town of Bell. Corruption is hardly an isolated challenge to the governance of America’s cities. But following decades of benign obscurity, Bell witnessed the emergence of a truly astonishing level of public wrongdoing—a level succinctly described by Los Angeles District Attorney Steve Cooley as “corruption on steroids.” Even discounting the enormous sums involved—the top administrator paid himself nearly $800,000 a year in a town with a $35,000 average income—this was no ordinary failure of governance. The picture that emerges from years of federal, state, and local investigations, trials, depositions, and media accounts is of an elaborate culture of corruption and deceit created and sustained by top city administrators, councilmembers, police officers, numerous municipal employees, and consultants. The Failure of Governance in Bell California: Big-Time Corruption in a Small Town details how Bell was rendered vulnerable to such massive malfeasance by a disengaged public, lack of established ethical norms, absence of effective checks and balances, and minimal coverage by an overextended area news media. It is a grim and nearly unbelievable story. Yet even these factors fail to fully explain how such large-scale corruption could have arisen. More specifically, how did it occur within a structure—the council-manager form of government—that had been deliberately designed to promote good governance? Why were so many officials and employees prepared to participate in or overlook the ongoing corruption? To what degree can theories of governance, such as contagion theory or the “rover bandit” theme, explain the success of such blatant wrongdoing? The Failure of Governance, by Arizona State University Professor Thom Reilly—himself former county manager of Clark County, Nevada—pursues answers to these and related questions through an analysis of municipal operations that will afford the reader deeper insight into the inner workings of city governments—corrupt and otherwise. By considering factors arising from both theory and practice, Reilly makes clear, in other words, why the sad saga of Bell, California represents both a case study and a warning.
A Balanced Approach for the Modern Writer and Editor Whether working in a traditional newsroom or as a one-person blogging operation, every good writer needs to become his or her own best editor. Editing for the Digital Age provides editors and writers with the tools necessary to ensure that published material is accurate, readable, and complete. The book provides guidance in copy editing fundamentals, including correcting grammar, conforming the writing to a style guide, and revising material so that it is tightly written and clear. The text is designed for today’s digital publishing landscape and addresses the many issues writers and editors now face on a daily basis—handling legal issues such as liability, copyright, and libel; writing headlines that will attract readers; creating multimedia packages to support an article or post; and using various forms of social media to curate content and connect with audience members. Chapters focus on key areas and themes for editing in the digital age, and "Write Right" writing and grammar exercises are woven into every chapter to progressively build students’ editing skills.
Inside the Pentagon's secretive and revolutionary new strategy to fight terrorism--and its game-changing effects in the Middle East and at home In the years following the 9/11 attacks, the United States waged a "war on terror" that sought to defeat Al Qaeda through brute force. But it soon became clear that this strategy was not working, and by 2005 the Pentagon began looking for a new way. In Counterstrike, Eric Schmitt and Thom Shanker of The New York Times tell the story of how a group of analysts within the military, at spy agencies, and in law enforcement has fashioned an innovative and effective new strategy to fight terrorism, unbeknownst to most Americans and in sharp contrast to the cowboy slogans that characterized the U.S. government's public posture. Adapting themes from classic Cold War deterrence theory, these strategists have expanded the field of battle in order to disrupt jihadist networks in ever more creative ways. Schmitt and Shanker take readers deep into this theater of war, as ground troops, intelligence operatives, and top executive branch officials have worked together to redefine and restrict the geography available for Al Qaeda to operate in. They also show how these new counterterrorism strategies, adopted under George W. Bush and expanded under Barack Obama, were successfully employed in planning and carrying out the dramatic May 2011 raid in which Osama bin Laden was killed. Filled with startling revelations about how our national security is being managed, Counterstrike will change the way Americans think about the ongoing struggle with violent radical extremism.
This is the biography of 7 painters who, from the 14th to the 19th century changed the history of art forever. The book is not just about their painting but also tells about their lives, their triumphs and their disasters.
This book presents the first in-depth archival exploration of a lost history of dance as an extracurricular activity at Radcliffe College, the women's liberal arts college of Harvard University, during the first half of twentieth century. Using archival story-ing, an innovative methodology that brings the researcher's lived experience at the Radcliffe College Archives into the historical discourse, three archive stories were created. These vivid narratives thrive in the researcher's personal encounters with the surroundings of the archive and the interpretation and reading of what is to be found giving profound insights into what it means to walk in the footsteps of Radcliffe dance history.
The Letters of Thom Gunn presents the first complete portrait of the private life, reflections, and relationships of a maverick figure in the history of British and American poetry. “I write about love, I write about friendship,” remarked Thom Gunn. “I find that they are absolutely intertwined.” These core values permeate his correspondence with friends, family, lovers, and fellow poets, and they shed new light on “one of the most singular and compelling poets in English during the past half-century” (Hugh Haughton, The Times Literary Supplement). The Letters of Thom Gunn, edited by August Kleinzahler, Michael Nott, and Clive Wilmer, reveals the evolution of Gunn’s work and illuminates the fascinating life that informed his poems: his struggle to come to terms with his mother’s suicide; settling in San Francisco and his complex relationship with England; his changing relationship with his life partner, Mike Kitay; the LSD trips that led to his celebrated collection Moly (1971); and the deaths of friends from AIDS that inspired the powerful, unsparing elegies of The Man with Night Sweats (1992).
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