Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!
Touching and Emotional Correspondence of the Former President with Alice, Theodore III, Kermit, Ethel, Archibald, and Quentin from Their Early Childhood Until Their Adulthood
Touching and Emotional Correspondence of the Former President with Alice, Theodore III, Kermit, Ethel, Archibald, and Quentin from Their Early Childhood Until Their Adulthood
Most of the letters in this book were written by Theodore Roosevelt to his children during a period of more than twenty years. A few others are included which he wrote to friends or relatives about the children. He began to write to them in their early childhood, and continued to do so regularly till they reached maturity. Whenever he was separated from them, in the Spanish War, or on a hunting trip, or because they were at school, he sent them these messages of constant thought and love, for they were never for a moment out of his mind and heart. Long before they were able to read he sent them what they called "picture letters," with crude drawings of his own illustrations of the written text, drawings precisely adapted to the childish imagination and intelligence. That the little recipients cherished these delightful missives is shown by the tender care with which they preserved them from destruction. They are in good condition after many years of loving usage. A few of them are reproduced on these pages--written at different periods as each new child appeared in the household.
This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
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