Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive. Spoil 'em Rotten, and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street. When Candice is assigned to write a paper on one remarkable company, she chooses Walsh's Supermarkets-and its inspirational owner, Mr. Walsh, takes her under his wing to share sixty of his Best Practices and the compelling philosophy behind them. Written in an entertaining and easy-to-read style, Spoil 'em Rotten! is a must for anyone who ever interacts with the customer.
In the Social Age, companies unwilling to change will play the role of the dinosaurs: destined for extinction. This book gives you the keys to avoid this fate--and lead your organization into this exciting business climate. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, this book gives you the tools and information you need to survive and thrive in a business climate in which customers hold all the cards. Jobseekers have the power to easily find out what working at your company is really like and expertise has become more democratic as employees collaborate with each other, as well as with vendors, customers, and even competitors. In A World Gone Social, you'll discover: what the "Death of Large" and "Flat: The New Black" mean for you and your organization, how to build a socially enabled team that puts the customer experience first, how to objectively assess the fitness of your company's current culture and social presence, and what it means to create an "open" network of partners, collaborators, and brand champions. Filled with fascinating stories of success and failure at organizations including Barilla, Zappos, Bank of America, Lululemon, Abercrombie & Fitch, Southwest Airlines, and more, A World Gone Social reveals how to avoid the dangers of insincerity as well as what it takes to become a "Blue Unicorn"--the social leader.
In the Social Age, companies unwilling to change will play the role of the dinosaurs: destined for extinction. This book gives you the keys to avoid this fate--and lead your organization into this exciting business climate. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, this book gives you the tools and information you need to survive and thrive in a business climate in which customers hold all the cards. Jobseekers have the power to easily find out what working at your company is really like and expertise has become more democratic as employees collaborate with each other, as well as with vendors, customers, and even competitors. In A World Gone Social, you'll discover: what the "Death of Large" and "Flat: The New Black" mean for you and your organization, how to build a socially enabled team that puts the customer experience first, how to objectively assess the fitness of your company's current culture and social presence, and what it means to create an "open" network of partners, collaborators, and brand champions. Filled with fascinating stories of success and failure at organizations including Barilla, Zappos, Bank of America, Lululemon, Abercrombie & Fitch, Southwest Airlines, and more, A World Gone Social reveals how to avoid the dangers of insincerity as well as what it takes to become a "Blue Unicorn"--the social leader.
Examines the emergence of population as an object of knowledge and governance through attempts to manage poverty, vagrancy, colonization, slavery, religious difference, and empire in the early modern British Atlantic world. This engaging study connects the history of demographic ideas to early modern intellectual, political, and colonial contexts.
This collection of incisive articles gives a leading team of international philosophers a free kick toward exploring the complex and often hidden contours of the world of soccer. What does it really mean to be a fan (and why should we count Aristotle as one)? Why do great players such as Cristiano Ronaldo count as great artists (up there alongside Picasso, one author argues)? From the ethics of refereeing to the metaphysics of bent (like Beckham) space-time, this book shows soccer fans and philosophy buffs alike new ways to appreciate and understand the world's favorite sport.
The great American maverick of our time releases his long-awaited memoir, revealing his lonely childhood, the devastating loss of his father, intimate details of his marriage to Jane Fonda, and his unparalleled success as a businessman and philanthropist.
This humorous book will entertain you for hours. Based on a small mill village in SC and surrounding areas it will make you laugh out loud. The characters will most likely remind you of someone you know. Do not loan this book to your friends. It is funny and entertaining. THEY WILL NOT BRING IT BACK!
The great American maverick of our time releases his long-awaited memoir, revealing his lonely childhood, the devastating loss of his father, intimate details of his marriage to Jane Fonda, and his unparalleled success as a businessman and philanthropist.
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