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Improving Performance in Service Organizations

How to Implement a Lean Transformation

By: Joyce Ann Miller,Tatiana Bogatova,Bruce Carnohan

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Improving Performance in Service Organizations

How to Implement a Lean Transformation

By: Joyce Ann Miller,Tatiana Bogatova,Bruce Carnohan

Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.

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Page Count

256

Publisher

Oxford University Press

Published Date

ISBN 10

0197607985

ISBN 13

9780197607985

Improving Performance in Service Organizations

How to Implement a Lean Transformation

By: Joyce Ann Miller,Tatiana Bogatova,Bruce Carnohan

Write a review Read reviews Take a Quiz Solve Book Puzzle

Improving Performance in Service Organizations

How to Implement a Lean Transformation

By: Joyce Ann Miller,Tatiana Bogatova,Bruce Carnohan

Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.

Average ratings

N/A

5

0%

4

0%

3

0%

2

0%

1

0%

Solve jigsaw puzzle

Age

Page Count

256

Publisher

Oxford University Press

Published Date

ISBN 10

0197607985

ISBN 13

9780197607985