Susan S. Raines's Books

Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

By: Susan S. Raines

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Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

By: Susan S. Raines

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes provides current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. Great managers and leaders understand they must communicate effectively, lead diverse teams, provide effective feedback, meet customer expectations, attend to organizational culture, and proactively manage relationships with vendors and regulators. This text provides skill-building exercises to help you lead effective meetings, build strong teams, conduct performance appraisals that motivate team members, coach employees and other managers through difficult times, and craft a positive brand image for both your organization and your own career. The text is divided into three sections: Conflict Management & Collaboration basics, including assessments designed to rate your current skills and set goals for growth; Strategies for preventing conflicts inside your work teams and organizations, including tips for giving feedback, motivating team members, and creating positive organizational cultures; and Processes and skills for enhancing relationships with external stakeholders such as customers, vendors, and regulators. Thoroughly updated, this new edition incorporates a greater number of skill-building exercises, discussion questions, and goal-setting suggestions to allow for the active transition of these skills from the printed page into your daily work life.

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Page Count

432

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1538119943

ISBN 13

9781538119945

Conflict Management and Leadership for Managers

Knowledge, Skills, and Processes to Harness the Power of Rapid Change

By: Susan S. Raines

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Conflict Management and Leadership for Managers

Knowledge, Skills, and Processes to Harness the Power of Rapid Change

By: Susan S. Raines

A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators.

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Page Count

495

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1538177986

ISBN 13

9781538177983

Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

By: Susan S. Raines

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Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

By: Susan S. Raines

“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

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Page Count

357

Publisher

John Wiley & Sons

Published Date

ISBN 10

1118415485

ISBN 13

9781118415481

Expert Mediators

Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts

By: Jean Poitras,Susan S. Raines

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Expert Mediators

Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts

By: Jean Poitras,Susan S. Raines

To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.

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Page Count

195

Publisher

Jason Aronson, Incorporated

Published Date

ISBN 10

0765709643

ISBN 13

9780765709646

Merenstein & Gardner's Handbook of Neonatal Intensive Care - E-Book

By: Sandra Lee Gardner,Brian S. Carter,Mary I Enzman-Hines,Susan Niermeyer

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Merenstein & Gardner's Handbook of Neonatal Intensive Care - E-Book

By: Sandra Lee Gardner,Brian S. Carter,Mary I Enzman-Hines,Susan Niermeyer

Co-authored by an interprofessional collaborative team of physicians and nurses, Merenstein & Gardner's Handbook of Neonatal Intensive Care, 9th Edition is the leading resource for interprofessional, collaborative care of critically ill newborns. It offers comprehensive coverage with a unique interprofessional collaborative approach and a real-world perspective that make it a practical guide for both nurses and physicians. The new ninth edition features a wealth of expanded content on delivery-room care; new evidence-based care "bundles"; palliative care in the NICU; interprofessional collaborative care of parents with depression, grief, and complicated grief; and new pain assessment tools. Updated high-quality references have also been reintegrated into the book, making it easier for clinicians to locate research evidence and standards of care with minimal effort. These additions, along with updates throughout, ensure that clinicians are equipped with the very latest clinical care guidelines and practice recommendations — all in a practical quick-reference format for easy retrieval and review. - UNIQUE! Core author team of two physicians and two nurses gives this internationally recognized reference a true interprofessional collaborative approach that is unmatched by any other resource. - Consistent organization within clinical chapters include Physiology/Pathophysiology, Etiology, Prevention, Data Collection (History, Signs and Symptoms, and Laboratory Data), Treatment/Intervention, Complications, and Parent Teaching sections. - UNIQUE! Color-highlighted point-of-care clinical content makes high-priority clinical content quick and easy to find. - UNIQUE! Parent Teaching boxes outline the relevant information to be shared with a patient's caregivers. - Critical Findings boxes outline symptoms and diagnostic findings that require immediate attention to help the provider prioritize assessment data and steps in initial care. - Case studies demonstrate how to apply essential content to realistic clinical scenarios for application-based learning. - NEW! Updated content throughout reflects the latest evidence-based practice, national and international guidelines, and current protocols for interprofessional collaborative practice in the NICU. - NEW! Up-to-date, high-quality references are now reintegrated into the text for quick retrieval, making it easier for clinicians to locate research evidence and standards of care with minimal effort. - NEW! Expanded content on delivery-room care includes the impact of staffing on quality of care, delayed cord clamping, resuscitation, and more. - NEW! Coverage of the new evidence-based care "bundles" keeps clinicians up to date on new guidelines that have demonstrated improved outcomes of very preterm infants. - NEW! Coverage of new pain assessment tools equips NICU providers with essential resources for maintaining patient comfort. - NEW! Expanded coverage of palliative care in the NICU provides the tools needed to ensure patient comfort. - NEW! Expanded coverage of interprofessional collaborative care of parents with depression, grief, and complicated grief prepares clinicians for this essential area of practice.

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Page Count

1267

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

0323570917

ISBN 13

9780323570916

Conflict Management and Leadership for Managers

Knowledge, Skills, and Processes to Harness the Power of Rapid Change

By: Susan S. Raines

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Conflict Management and Leadership for Managers

Knowledge, Skills, and Processes to Harness the Power of Rapid Change

By: Susan S. Raines

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Solve jigsaw puzzle

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Page Count

495

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1538177986

ISBN 13

9781538177983

Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

By: Susan S. Raines

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Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

By: Susan S. Raines

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Page Count

496

Publisher

Jossey-Bass

Published Date

ISBN 10

0470931116

ISBN 13

9780470931110

Book's by Susan S. Raines

Conflict Management for Managers

Conflict Management for Managers

Conflict Management and Leadership for Managers

Conflict Management and Leadership for Managers

Conflict Management for Managers

Conflict Management for Managers

Expert Mediators

Expert Mediators

Merenstein & Gardner's Handbook of Neonatal Intensive Care - E-Book

Merenstein & Gardner's Handbook of Neonatal Intensive Care - E-Book

Conflict Management and Leadership for Managers

Conflict Management and Leadership for Managers

Conflict Management for Managers

Conflict Management for Managers

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