A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators.
Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes they face. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.
“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
Drawing on the experience of more than 175 mediators from across the spectrum of mediation practice and among different geographic regions, such as the U.S., Australia, Europe, Israel, and Canada, this book presents the best practices for mediators to emulate.
School Social Work: An Evidence-Informed Framework for Practice offers school social work students and veteran practitioners a new framework for choosing their interventions based on the best available evidence. It is the first work that synthesizes the evidence-based practice (EBP) process with recent conceptual frameworks of school social work clinical practice offered by leading scholars and policymakers. Many other books on EBP try to fit empirically validated treatments into practice contexts without considering the multiple barriers to implementing evidence-based practices in places as complicated and multi-faceted as schools. Additionally, there are vital questions in the literature about what the best levels for intervention are in school social work. Responding to the complexity of applying EBP in schools, this volume offers a conceptual framework that addresses the real-world concerns of practitioners as they work to provide the best services to their school clients. For each domain of school social work practice, the authors critically review interventions, presenting the current research with guidelines for addressing such implementation issues as cost, school culture, adaptations for special populations, and negotiating multiple arenas of practice. In addition, the chapters are grounded in the process of evidence-based practice, illustrating how school practitioners can pose useful questions, search for relevant evidence, appraise the evidence, apply it in keeping with client values, and monitor the results. Written by four school social work scholars with over four decades of theoretical, research, and practice experience, this volume will be relevant to both research faculty studying school social work interventions and students learning about school social work practice.
With traditions, records, and team lore, this lively, detailed book explores the personalities, events, and facts every Athletics fan should know. This guide to all things A's covers the team's amazing history including the Connie Mack and Charlie O. Finley dynasties, the "Earthquake Series," and all of their World Series titles. Author Susan Slusser has collected every essential piece of A's knowledge and trivia, including Billy Beane and Moneyball, Catfish Hunter, Stomper, and the "Bash Brothers," as well as must-do activities, and ranks them from 1 to 100, providing an entertaining and easy-to-follow checklist for fans of all ages.
Sometimes you have to return to the place where you began, to arrive at the place where you belong. It’s the early 1970s. The town of Ringgold, Georgia, has a population of 1,923, one traffic light, one Dairy Queen, and one Catherine Grace Cline. The daughter of Ringgold’s third-generation Baptist preacher, Catherine Grace is quick-witted, more than a little stubborn, and dying to escape her small-town life. Every Saturday afternoon, she sits at the Dairy Queen, eating Dilly Bars and plotting her getaway to Atlanta. And when, with the help of a family friend, the dream becomes a reality, she immediately packs her bags, leaving her family and the boy she loves to claim the life she’s always imagined. But before things have even begun to get off the ground in Atlanta, tragedy brings Catherine Grace back home. As a series of extraordinary events alter her perspective--and sweeping changes come to Ringgold itself--Catherine Grace begins to wonder if her place in the world may actually be, against all odds, right where she began. Intelligent, charming, and utterly readable, Looking for Salvation at the Dairy Queen marks the debut of a talented new literary voice.
Advanced Practice Nursing: Essential Knowledge for the Profession, Fifth Edition is a core advanced practice text used in both Master's Level and DNP programs. Along with original chapters, this bestselling text is a thoughtfully crafted compilation of existing chapters from a variety of advanced practice nursing textbooks from Jones & Bartlett Learning. The strength of this approach is that each chapter was written by experts in each of the content areas, creating a comprehensive and well-rounded resource for the advanced practice nursing student. The Fifth Edition is framed around the new Domains from the AACN Essentials for advanced practice education as well as the Essentials for Doctoral Education featuring the most up-to-date content on each set of Essentials. Thoroughly updated, the authors address current and emerging trends, including emergency preparedness, financing health care, the impact of big data on healthcare outcomes, ethical leadership, and more timely topics.
This much-needed resource helps trainers cut through the jungles of their own generational learning habits and clear a path to the emerging generations of learners. How to Design and Deliver Training for the New and Emerging Generation gives “old-school” trainers the tools they need to change their training style3⁄4from linear to random access, trainer-centered to learner-centered, text-oriented to graphics-oriented, and so forth3⁄4and accomplish this transition with ease. Author Susan El-Shamy, an international training expert, shows you how to create training sessions that will pick up the pace, increase interaction, link to the learner, offer options, and make learning fun. How to Design and Deliver Training for the New and Emerging Generations is an innovative resource that · Translates generational differences into strategies, techniques, and tips for designing and delivering training · Describes five key needs of learners from the emerging generations · Shows how to design and deliver training that meets the needs of younger learners · Presents hundreds of engaging tips, tricks, and simple techniques · Contains quotes and comments from the “Nintendo” generation of learners · Presents user-friendly call-outs, checklists, and quick tips · Offers twenty invovative games on a variety of topics designed to engage learners of all ages
This new book will be a core text for undergraduate Maternity/Newborn courses. It also will work for courses emphasizing Women's Health across the lifespan. Coverage includes core content on preconception, pregnancy, labor, birth, and postpartum. In addition, the text focuses on important topics throughout a woman's life: health promotion, nutrition, medical issues, psychosocial issues, sexuality, family, fertility control and issues, menopause, and aging. While other texts touch on the different stages of a woman's lifespan, this book provides more detail and information in areas outside the average maternity text.
Standing 6 feet 10 inches tall, retired Arizona Diamondbacks pitcher Randy Johnson was one of the tallest players in Major League Baseball history, and his accomplishments on the diamond have taken the sport to new heights.
A life-enhancing and emotionally powerful novel from the Sunday Times bestselling author Susan Sallis, perfect for fans of Maeve Binchy, Fiona Valpy and Rosamunde Pilcher. READERS ARE LOVING CHOICES! "My first Susan Sallis read.....but not my last. I didn't want this book to end." - 5 STARS "A brilliant, very thought provoking and unforgettable book." - 5 STARS "From first page to last holds your attention. Would recommend this as a real life story read, with characters you can connect with." - 5 STARS "This book was instantly readable for me. I found it sad and yet uplifting..." - 5 STARS **************************** WHEN A LIFE IS DESTROYED BY TRAGEDY, CAN LOVE WIN THROUGH? On the very day Helen Wilson plans to choose her wedding dress, a devastating car accident takes the three people she loves most cruelly away from her and changes her life forever. Grieving and heartbroken, she moves to Flatners, a cottage overlooking the Bristol Channel, to start a new life and leave the pain of the past behind. Gradually settling into a new existence, she makes new friends and immerses herself in local life - and slowly becomes aware of the complex feelings she is developing for Harry Vallender, the previous owner of Flatners...
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