Discover the strategies, tools, and tips to help your organization grow leaders at every level. Plus, hone your own skills as leadership development coach and facilitator. Based on the seven leadership challenges facing companies today, this title is packed with useful assessment exercises, tools, case studies, and strategies for success.
The advent of the World Trade Organization (WTO) in 1995 transformed international economic law for states, enterprises, and nongovernmental organizations. This book analyzes how the WTO is changing the path of international trade law and examines the implications of these trends for the world economy and the global environment. Containing 18 essays published from 1999 to 2011, the book illuminates several of the most complex issues in contemporary trade policy. Among the topics covered are: Is there a normative theory of the WTO's purpose? Can constitutional theory provide guidance to keep the WTO's levers in balance? Should the WTO use trade sanctions for enforcement? What can the WTO do to enhance sustainable development and job creation?
A classic reference enters the digital age! The long anticipated update of Steve Meltzer’s Photographing Your Craftwork is here--and finally artists have a guide that helps them produce high quality images of their work. Cutting through the jargon and hype around digital photography, Meltzer explains in plain language how digital cameras operate, and explores specific techniques for lighting and photographing jewelry, pottery, glass, installed art, stamps, coins, dolls, and other collectibles. Because a great portfolio and smart use of the internet are so important for professional success, there’s also advice on using such photo editing programs as Adobe™ Photoshop� and CorelPHOTO-PAINT Pro� to turn images into great photographic prints, exciting websites, eye-catching marketing materials, and submissions for exhibition jurying. A Selection of the Crafter's Choice Book Club.
In 1995 The Boundaryless Organization showed companies how to sweep away the artificial obstacles-such as hierarchy, turf, and geography-that get in the way of outstanding business performance. Now, in this completely revised edition of their groundbreaking work, management experts Ron Ashkenas, Dave Ulrich, Todd Jick, and Steve Kerr offer an up-to-date version of their comprehensive guide to help any organization go "boundaryless"-and become a company with the ability to quickly, proactively, and creatively adjust to changes in the environment. With new examples, a new commentary on the developments of the last five years, and illuminating first-hand accounts from pioneering senior executives, the authors once again show why "boundaryless" is a prerequisite for any organization trying to succeed in the economy of the twenty-first century.
We all know there are health hazards in the air outside, but this powerful new book warns that we aren't safe within our homes or offices either. The most comprehensive work available on this pressing issue covers publicized pollutants like asbestos, radon, and cigarette smoke, as well as the secret contaminants in our heating, electrical, and plumbing systems.
Process Control details the core knowledge and practical skills that a successful process control practitioner needs. It explains the essential technologies that are in use in current industrial practice or which may be wanting for the future. The book focuses on practical considerations, not only on those that make a control solution work, but also on those that prevent it from failing, especially for complex control loops and plant-wide control solutions. After discussing the indispensable role of control in modern process industries, the authors concentrate on the skills required for process analysis, control design, and troubleshooting. One of the first books to provide a systematic approach and structured methodology for process analysis and control design, Process Control illustrates that methodology with many practical examples that cover process control, equipment control, and control calculations derived from real projects and applications. The book uses 229 drawings and 83 tables to make the concepts it presents more intuitive and its methodology easy to follow. Process Control will help the practising control engineer to benefit from a wealth of practical experience and good ideas on how to make control work in the real world and students training to take up roles in process control are shown the applied relevance of control theory in the efficient functioning of industrial plant and the considerations needed to make it work. Advances in Industrial Control reports and encourages the transfer of technology in control engineering. The rapid development of control technology has an impact on all areas of the control discipline. The series offers an opportunity for researchers to present an extended exposition of new work in all aspects of industrial control.
Full of humour and bawdy wit, this new comedy transports us into the wanton world of the English Restoration. A new comedy by Steve Trafford with songs by Henry Purcell. King Charles 2nd lies ill, Nell Gwyn, his royal whore, once the brightest star of the Restoration theatre, rages against her fate. What will become of her if Charles is summoned to his Maker? What perils will befall the English nation? Mistress Gwyn and Margery, her maid, lead us a merry dance, filled with their laughter, their tears, and Nell’s enchanting songs of the Baroque: A rollicking romp which ends with a sting in its tail. Eleanor ‘Nell’ Gwyn (2 February 1650 – 14 November 1687) was a long-time mistress of King Charles II of England and Scotland. Called ‘pretty, witty Nell’ by Samuel Pepys, she has been regarded as a living embodiment of the spirit of Restoration England and has come to be considered a folk heroine, with a story echoing the rags-to-royalty tale of Cinderella. She was the most famous Restoration actress and possessed a prodigious comic talent. Gwyn had two sons by King Charles: Charles Beauclerk (1670–1726); and James Beauclerk (1671–1680). The surname of her sons is pronounced 'Bo-Clare'. Charles was created Earl of Burford and later Duke of St. Albans.
Assuming no prior knowledge of plumbing skills, Steve Muscroft - the author of the 6129 Certificate in Basic Plumbing from City & Guilds - takes the reader step by step through the requirements of the 6129 qualification at level 2.
Steve Rutz has written an autobiographical treatise on how he got free from addiction to alcohol and drugs; and how he changed his lifestyle from running with the devil on the streets of Newark, New Jersey to explaining to the masses how to allow the very available Love of God into one's heart. He uses humor, personal anecdotes, and rock-and-roll references to bring a common-sense approach to help the baby-boomer generation truly understand what happened to our age. This book depicts the confusion displayed by many Americans, and it narrates how to navigate one's desires back to the correct moral compass, and what one really needs to do to receive the Grace of our Maker. He knows the Power of God from personal experience, and he shares it in these pages. Steve's work can definitely be a reference guide for the reader to become a person of peace. With scores of scriptural references, Steve surrenders all self-gratification to The Highest Power. Celebrities, businessmen, mothers and wives, heroes and heroin addicts alike; or anybody who is recovering, hurting, mourning, or just looking for solutions to life will benefit from the wisdom contained in these words. The Love of God, as manifested in Jesus Christ, has saved Steve Rutz. He is quite overjoyed because of this, and he tells his story from the very bottom of the pit that he has visited to the current day of jubilation. He uses parallels that we all can relate to, and I am absolutely sure that you will not regret reading this masterpiece. Renewing The Mind is written out of love. Every page will get you to think about your fellow man in a deeper way. Steve is a sincere personality who wishes you 'shalom' or a complete peace; which you'll experience when you read and heed this book. The reader becomes Steve's friend as he explains how wonderful God is to His people; and the Power of the Holy Spirit of God comes across through these pages.
Overview of Data Communications; Basic Data Communication Principles; Physical Serial Communication Standards; Error Detection; Cabling Basics; Electrical Noise and Interference; Modems and Multiplexers; Introduction to Protocols; Open Systems Interconnection Model; Industrial Protocols; HART Protocol; Open Industrial Fieldbus and DeviceNet Systems; Local Area Networks; Appendix A: Numbering Systems; Appendix B: Cyclic Redundancy Check (CRC) Program Listing; Appendix C: Serial Link Design; Glossary.
Remember that colorful childhood toy that spins? Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops. Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more. In this book, Steve Church and Terry Cain define great customer service and explain how it increases employee engagement, boosts repeat business, and drives greater profitability. Delivering it, however, can be daunting -- especially in a changing business environment where social media influences buyers. There are also pressures to reduce costs while providing employees with purpose and meaning. Those challenges, however, should not stop you from plotting a path toward customer service excellence. Help every employee understand the importance of great customer service and his or her role in delivering it with The Pinwheel.
Global Marketing Management' provides comprehensive coverage of the issues which define marketing in the world today, equipping students with some of the most current knowledge and practical skills to help them make key management decisions in the dynamic and challenging global trade environment.
This comprehensive handbook is recognized as the definitive stand-alone energy manager’s desk reference, used by tens of thousands of professionals throughout the energy management industry. This new ninth edition includes new chapters on energy management controls systems, compressed air systems, renewable energy, and carbon reduction. There are major updates to chapters on energy auditing, lighting systems, boilers and fired systems, steam and condensate systems, green buildings waste heat recovery, indoor air quality, utility rates, natural gas purchasing, commissioning, financing and performance contracting and much more with numerous new and updated illustrations, charts, calculation procedures and other helpful working aids.
While there are numerous Lean Certification programs, most companies have their own certification paths whereby they bestow expert status upon employees after they have participated in or led a certain number of kaizen events. Arguing that the number of kaizen events should not determine a person's expert status, The Lean Practitioner's Field Book: Proven, Practical, Profitable and Powerful Techniques for Making Lean Really Work outlines a true learning path for anyone seeking to understand essential Lean principles. The book includes a plethora of examples drawn from the personal experiences of its many well-respected and award-winning contributors. These experts break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. A refresher for some at times, the text provides thought-provoking questions with examples that will stimulate learning opportunities. Introducing the Lean Practitioner concept, the book details the five distinct Lean Practitioner levels and includes quizzes and criteria for each level. It highlights the differences between the kaizen event approach and the Lean system level approach as well as the difference between station balancing and baton zone. This book takes readers on a journey that begins with an overview of Lean principles and culminates with readers developing professionally through the practice of self-reliance. Providing you with the tools to implement Lean tools in your organization, the book includes discussions and examples that demonstrate how to transition from traditional accounting methods to a Lean accounting system. The book outlines an integrated, structured approach identified by the acronym BASICS (baseline, analyze, suggest solutions, implement, check, and sustain), which is combined with a proven business strategy to help ensure a successful and sustainable transformation of your organization.
During the final months of his life, Walt Disney was consumed with the world-wide problems of cities. His development concept at the time of his death on December 15th, 1966 would be his team’s conceptual response to the ills of the inner cities and the sprawl of the megalopolis: the Experimental Prototype Community of Tomorrow or, as it became known, EPCOT. This beautifully written, instantly engrossing volume focuses on the original concept of EPCOT, which was conceived by Disney as an experimental community of about 20,000 people on the Disney World property in central Florida. With its radial plan, 50-acre town center enclosed by a dome, themed international shopping area, greenbelt, high-density apartments, satellite communities, monorail and underground roads, the original EPCOT plan is reminiscent of post-war Stockholm and the British New Towns, as well as today's transit-oriented development theory. Unfortunately, Disney himself did not live long enough to witness the realization of his model city. However, EPCOT's evolution into projects such as the EPCOT Center and the town of Celebration displays a remarkable commitment by the Disney organization to the original EPCOT philosophy, one which continues to have relevance in the fields of planning and development.
A Wall Street Journal Bestseller COVID-19 fascism was the worst tyranny in American history, and those responsible must be held accountable so nothing like it ever happens again. COVID-19 was used to launch the worst tyranny in American history, which we’re still facing even now. It was also the worst oppression in global history since the Third Reich. Just as that evil required a reckoning at Nuremberg, this one does as well. In this Nuremberg 2.0, we call witnesses that our elected representatives and law enforcement agents need to hear from in order to know the full extent of the evil, and who is responsible for it—so that this never happens again.
Carbon Capture and Storage, Second Edition, provides a thorough, non-specialist introduction to technologies aimed at reducing greenhouse gas emissions from burning fossil fuels during power generation and other energy-intensive industrial processes, such as steelmaking. Extensively revised and updated, this second edition provides detailed coverage of key carbon dioxide capture methods along with an examination of the most promising techniques for carbon storage. The book opens with an introductory section that provides background regarding the need to reduce greenhouse gas emissions, an overview of carbon capture and storage (CCS) technologies, and a primer in the fundamentals of power generation. The next chapters focus on key carbon capture technologies, including absorption, adsorption, and membrane-based systems, addressing their applications in both the power and non-power sectors. New for the second edition, a dedicated section on geological storage of carbon dioxide follows, with chapters addressing the relevant features, events, and processes (FEP) associated with this scenario. Non-geological storage methods such as ocean storage and storage in terrestrial ecosystems are the subject of the final group of chapters. A chapter on carbon dioxide transportation is also included. This extensively revised and expanded second edition will be a valuable resource for power plant engineers, chemical engineers, geological engineers, environmental engineers, and industrial engineers seeking a concise, yet authoritative one-volume overview of this field. Researchers, consultants, and policy makers entering this discipline also will benefit from this reference. - Provides all-inclusive and authoritative coverage of the major technologies under consideration for carbon capture and storage - Presents information in an approachable format, for those with a scientific or engineering background, as well as non-specialists - Includes a new Part III dedicated to geological storage of carbon dioxide, covering this topic in much more depth (9 chapters compared to 1 in the first edition) - Features revisions and updates to all chapters - Includes new sections or expanded content on: chemical looping/calcium looping; life-cycle GHG assessment of CCS technologies; non-power industries (e.g. including pulp/paper alongside ones already covered); carbon negative technologies (e.g. BECCS); gas-fired power plants; biomass and waste co-firing; and hydrate-based capture
A young couple who grew up in an Eastern European communist country decided to leave their homeland. They were not able to leave legally, so they crossed the Iron Curtain illegally. They spent some time in Italian refugee camps in very poor conditions. At last, they were able to immigrate to the United States where they had to face an even harder life in the beginning. They were fighting for their lives moving through three states. After four years, they gave up and moved back to the still communist Hungary. The Hungarian government betrayed them in spite of the general amnesty. They were not able to leave this country again legally; they escaped to Yugoslavia using a small boat at the border river. They traveled through the country to reach the Italian border. Joe was afraid to cross the border through the dense forest, because Mary was pregnant. They tried to cross the border with their American documents, but it failed. They obtained an entry visa at the nearest Italian Consulate and fled to Italy again. They traveled to Milan where they were able to get entry visas to Switzerland. Joe called his old time friend in Switzerland asking for his help. They arrived in Zurich where his friend helping them. They were afraid of return to the United States, because of Mary’s condition. They spent some time in a refugee home where Chris, their son, was born. After another refugee camp close to Zurich, Joe found a job and they moved into a nice apartment. A local Swiss family helped them and they became very good friends. Later, Joe got sick. The burden that he was carrying on his shoulders for years caused problems, but with professional help, he was able to get out of trouble. He started a part-time job in a gift shop. Later Mary also got a job and little Chris went to daycare. After years, staying in Switzerland with any settlement status, Joe and Mary decided to move on. Mary’s girlfriend helped them to get into Canada, but they had to show up $10,000, which was not easy to accumulate. When they obtained the money, they were able to fly to Canada. They settled down in Toronto. Joe was lucky because he got an engineering job soon and he was able to support his family. Joe got sick again and could not walk for a while, but with excellent treatment and positive thinking, he was able to overcome his problem. He and his wife graduated as interior designers and started a new business. After some good years, the bad years came. Due to the recession, Joe and Mary lost their business. Joe overcame it again when he started a repair business beginning with churches. At last, he was doing very well. He took a business trip to his native Hungary where he had so much fear and bad dreams of not being able to get out. Fortunately, nothing-went wrong and he completed his business trip. He finally arrived to Canada and almost kissed the soil with joy. His journey was ending, because he arrived home in the freedom.
Presents a comprehensive introduction to the selection, operation, and testing of infrared devices, including a description of modern detector assemblies and their operation This book discusses how to use and test infrared and visible detectors. The book provides a convenient reference for those entering the field of IR detector design, test or use, those who work in the peripheral areas, and those who teach and train others in the field. Chapter 1 contains introductory material. Radiometry is covered in Chapter 2. The author examines Thermal detectors in Chapter 3; the “Classical” photon detectors – simple photoconductors and photovoltaics in Chapter 4; and “Modern Photon Detectors” in Chapter 5. Chapters 6 through 8 consider respectively individual elements and small arrays of elements the “readouts” (ROICs) used with large imaging arrays; and Electronics for FPA Operation and Testing. The Test Set and The Testing Process are analyzed in Chapters 9 and 10, with emphasis on uncertainty and trouble shooting. Chapters 11 through 15 discuss related skills, such as Uncertainty, Cryogenics, Vacuum, Optics, and the use of Fourier Transforms in the detector business. Some highlights of this new edition are that it Discusses radiometric nomenclature and calculations, detector mechanisms, the associated electronics, how these devices are tested, and real-life effects and problems Examines new tools in Infrared detector operations, specifically: selection and use of ROICs, electronics for FPA operation, operation of single element and very small FPAs, microbolometers, and multi-color FPAs Contains five chapters with frequently sought-after information on related subjects, such as uncertainty, optics, cryogenics, vacuum, and the use of Fourier mathematics for detector analyses Fundamentals of Infrared and Visible Detector Operation and Testing, Second Edition, provides the background and vocabulary necessary to help readers understand the selection, operation, and testing of modern infrared devices.
In the twenty-first century, sustainability has come to the forefront of the debate regarding the responsibilities of corporations and the roles they play in society. Society holds them accountable, so businesses need to develop and execute sustainability strategies that consider the social, economic, cultural, and natural dimensions of the business environment. Young, Dhanda, and Hollenhorst combine experience in business and environmental studies, introducing students in both disciplines to the value of sustainability. When sustainability is fully realized and implemented well by corporations, it can help develop and retain creative, dedicated employees that will drive a bottom-line strategy to save costs and a top-line strategy to reach a new consumer base.
In recent decades, the number of satellites being built and launched into Earth’s orbit has grown immensely, alongside the field of space engineering itself. This book offers an in-depth guide to engineers and professionals seeking to understand the technologies behind Low Earth Orbit satellites. With access to special spreadsheets that provide the key equations and relationships needed for mastering spacecraft design, this book gives the growing crop of space engineers and professionals the tools and resources they need to prepare their own LEO satellite designs, which is especially useful for designers of small satellites such as those launched by universities. Each chapter breaks down the various mathematics and principles underlying current spacecraft software and hardware designs.
Thomas J Watson Sr’s motto for IBM was THINK, and for more than a century, that one little word worked overtime. In Making the World Work Better: The Ideas That Shaped a Century and a Company, journalists Kevin Maney, Steve Hamm, and Jeffrey M. O’Brien mark the Centennial of IBM’s founding by examining how IBM has distinctly contributed to the evolution of technology and the modern corporation over the past 100 years. The authors offer a fresh analysis through interviews of many key figures, chronicling the Nobel Prize-winning work of the company’s research laboratories and uncovering rich archival material, including hundreds of vintage photographs and drawings. The book recounts the company’s missteps, as well as its successes. It captures moments of high drama – from the bet-the-business gamble on the legendary System/360 in the 1960s to the turnaround from the company’s near-death experience in the early 1990s. The authors have shaped a narrative of discoveries, struggles, individual insights and lasting impact on technology, business and society. Taken together, their essays reveal a distinctive mindset and organizational culture, animated by a deeply held commitment to the hard work of progress. IBM engineers and scientists invented many of the building blocks of modern information technology, including the memory chip, the disk drive, the scanning tunneling microscope (essential to nanotechnology) and even new fields of mathematics. IBM brought the punch-card tabulator, the mainframe and the personal computer into the mainstream of business and modern life. IBM was the first large American company to pay all employees salaries rather than hourly wages, an early champion of hiring women and minorities and a pioneer of new approaches to doing business--with its model of the globally integrated enterprise. And it has had a lasting impact on the course of society from enabling the US Social Security System, to the space program, to airline reservations, modern banking and retail, to many of the ways our world today works. The lessons for all businesses – indeed, all institutions – are powerful: To survive and succeed over a long period, you have to anticipate change and to be willing and able to continually transform. But while change happens, progress is deliberate. IBM – deliberately led by a pioneering culture and grounded in a set of core ideas – came into being, grew, thrived, nearly died, transformed itself... and is now charting a new path forward for its second century toward a perhaps surprising future on a planetary scale.
A unique perspective on Ontario's most powerful political leaders from one of Canada's most astute and respected journalists. Includes: Bill Davis: Nation Builder, and Not So Bland After All A biography of perhaps Ontario’s most important premier, who, despite having been out of public life for thirty years, is remembered fondly by many as the head of one of Ontario’s most progressive, yet conservative, governments. Paikin and the Premiers: Personal Reflections on a Half-Century of Ontario Leaders A rare, uniform perspective on premiers John Robarts, Bill Davis, Frank Miller, David Peterson, Bob Rae, Mike Harris, Ernie Eves, Dalton McGuinty, and Kathleen Wynne from the vantage point of one of Canada's most astute and respected journalists.
In Go To, Steve Lohr chronicles the history of software from the early days of complex mathematical codes mastered by a few thousand to today's era of user-friendly software and over six million professional programmers worldwide. Lohr maps out the unique seductions of programming, and gives us an intimate portrait of the peculiar kind of genius that is drawn to this blend of art, science, and engineering, introducing us to the movers and shakers of the 1950s and the open-source movement of today. With original reporting and deft storytelling, Steve Lohr shows us how software transformed the world, and what it holds in store for our future.
In an incisive and lively discussion International Relations of the EU examines both the economic and security dimensions of European Union external relations. The book adopts an innovative approach that combines International Relations with International Political Economy. Set against a backdrop of EU enlargement and disarray over military intervention in Iraq, International Relations of the EU is a timely contribution to our understanding of the Eu's role as an international actor. The text is suitable for advanced undergraduate courses in Politics and International Relations.
The Projects of Skunk Works examines 75 years of Lockheed Martin's advanced development programs, from jet fighters to missiles, heavy-lift helicopters, a lighter-than-air ship, drones, and a stealth boat.
Seven Floors High is based around a true story of life inside iaxis, a London based telecoms start-up company valued at US$1 Billion during the “Dot.Com” boom. Written with style, insight and often hilarious humour, Goddard’s story is an exhilarating account of greed, hubris and corporate extravagance in the iaxis quest for a stock market floatation. Set as a background to the iaxis story, Seven Floors High also contains a very powerful Non-Fiction sub-theme which lifts the lid on the secret world of NSA telecommunications spying and covert CIA operations in the Middle East.
At last, a book that, with honesty and humor, reveals the consultant's hidden playbook. A top-level consultant who came back in from the cold to become a corporate executive with one of the top U.S. banks, Romaine chronicles the behind-the-scenes deal making among executives, consultants, and third-party outsourcers that typifies all too many of today's corporations. . . . Romaine also presents sound recommendations that can help responsible managers and consultants survive and win. - M. A. Turin, Former IBM Group Director for International Technical Support, Vice President of Gartner Group, President of Turin Associates. . . intriguing and very relevant, particularly in light of Enron. - Ralph NaderEven if you're not in business, it's an interesting story, and worth the read. - ForewordFinally, the real story about corporate America with its increased reliance on consultants. Since the 1990s, consulting solutions have become the de facto standard for solving business problems and providing cover for corporate decision makers. This is not the typical CEO whitewash, or business management primer. Steve Romaine offers a view never before shared with management or stockholders as he takes a hired gun's journey beginning at the outside looking in, and ending at the pinnacle of a corporation's power.Based on his experience of working for IBM, his later role as a self-employed consultant, and finally his responsibilities as senior vice president for NationsBank, Romaine makes it clear that the issues leading to the collapse of Enron were not isolated events. Soldier of Fortune 500 explores corporate cronyism between executives and their consultants, and builds a convincing case of how, without the proper safeguards, such cozy relationships can lead to pervasive problems, placing stockholders, employees, and the future viability of the American corporation at risk.This book is a must read for corporate managers, employees, and anyone involved with the consulting business.Steve Romaine (Fairfield, CT), now an independent consultant, has held high-level consulting and managerial positions with KPMG Consulting, The Monitor Company, NationsBank, Informed Technology Decisions, and IBM.
There are many data communications titles covering design, installation, etc, but almost none that specifically focus on industrial networks, which are an essential part of the day-to-day work of industrial control systems engineers, and the main focus of an increasingly large group of network specialists. The focus of this book makes it uniquely relevant to control engineers and network designers working in this area. The industrial application of networking is explored in terms of design, installation and troubleshooting, building the skills required to identify, prevent and fix common industrial data communications problems - both at the design stage and in the maintenance phase. The focus of this book is 'outside the box'. The emphasis goes beyond typical communications issues and theory to provide the necessary toolkit of knowledge to solve industrial communications problems covering RS-232, RS-485, Modbus, Fieldbus, DeviceNet, Ethernet and TCP/IP. The idea of the book is that in reading it you should be able to walk onto your plant, or facility, and troubleshoot and fix communications problems as quickly as possible. This book is the only title that addresses the nuts-and-bolts issues involved in design, installation and troubleshooting that are the day-to-day concern of engineers and network specialists working in industry. * Provides a unique focus on the industrial application of data networks * Emphasis goes beyond typical communications issues and theory to provide the necessary toolkit of knowledge to solve industrial communications problems * Provides the tools to allow engineers in various plants or facilities to troubleshoot and fix communications problems as quickly as possible
This text aims to prepare students for New CLAIT and CLAIT plus, whilst simulataneously providing useful skills and questions to test learning and reinforce understanding. The use of ICT is examined in five business areas in a way to provide background knowledge needed for cases study and exams.
A biography of perhaps Ontario’s most important premier, who, despite having been out of public life for thirty years, is remembered fondly by many as the head of one of Ontario’s most progressive, yet conservative, governments.
This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place. In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book.
Originally published two decades ago, the Energy Management Handbook has become recognized as the definitive stand-alone energy manager's desk reference, used by thousands of energy management professionals throughout the industry. Known as the bible of energy management, it has helped more energy managers reach their potential than any other resource. Completely revised and updated, the fifth edition includes new chapters on building commissioning and green buildings. You'll find in-depth coverage of every component of effective energy management, including boiler and steam system optimization, lighting and electrical systems, HVAC system performance, waste heat recovery, cogeneration, thermal energy storage, energy management control systems, energy systems maintenance, building envelope, industrial insulation, indoor air quality, energy economic analysis, energy procurement decision making, energy security and reliability, and overall energy management program organization. You'll also get the latest facts on utility deregulation, energy project financing, and in-house vs. outsourcing of energy services. The energy industry has change radically since the initial publication of this reference over 20 years ago. Looking back on the energy arena, one thing becomes clear: energy is the key element that must be managed to ensure a company's profitability. The Energy Management Handbook, Fifth Edition is the definitive reference to guide energy managers through the maze of changes the industry has experienced.
Billions of dollars are lost from marketing plans that fail to get implemented properly. This book draws upon fresh research, new technology and decades of experience to help marketers improve their chances of success. it proposes a practical marketing navigation system to help businesses ensure their plan identifies risks and delivers targets.
Training and informational programming has always been an important application of video and is one of the most important applications for multimedia. The use of technology in training for industry, government, health care and education has increased dramatically in recent years. Video, text, graphics, animation and sound are combined in various ways to convey concept, attitude and technical skill. Designing and Producing Media-Based Training examines why, how and when you can use technology for training, and describes successful approaches to creating effective technology-based training. It describes the instructional design process, scriptwriting, multimedia authoring, media production and new, technology-based training delivery systems. Among the many topics covered are: training delivery trends; the training design process; defining the audience; reproduction, program design and production design; scripting and storyboarding; uses of light and color; Written by a highly-experienced training consultant, Designing and Producing Media-Based Training will provide training professionals, corporate managers, multimedia designers and producers, and videomakers with tools for designing effective technology-based training programs.
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