Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Long considered Canadian, ice hockey is in truth a worldwide phenomenon--and has been for centuries. In Hockey: A Global History, Stephen Hardy and Andrew C. Holman draw on twenty-five years of research to present THE monumental end-to-end history of the sport. Here is the story of on-ice stars and organizational visionaries, venues and classic games, the evolution of rules and advances in equipment, and the ascendance of corporations and instances of bureaucratic chicanery. Hardy and Holman chart modern hockey's "birthing" in Montreal and follow its migration from Canada south to the United States and east to Europe. The story then shifts from the sport's emergence as a nationalist battlefront to the movement of talent across international borders to the game of today, where men and women at all levels of play lace 'em up on the shinny ponds of Saskatchewan, the wide ice of the Olympics, and across the breadth of Asia. Sweeping in scope and vivid with detail, Hockey: A Global History is the saga of how the coolest game changed the world--and vice versa.
For thousands of young Australians the tearful dockside farewell was a rite of passage as they boarded ships bound for London. For some the journey was an extended holiday, but for many actors, painters, musicians, writers and journalists, leaving Australia seemed to be the only path to personal and professional fulfilment. This book, first published in 2000, is a collective biography of those people who found themselves categorised as expatriates - people such as Leo McKern, Dame Joan Sutherland, Barry Tuckwell, Don Banks, Phillip Knightley, John Pilger, Peter Porter, Richard Neville, Jill Neville and 'megastars' Barry Humphries, Germaine Greer and Clive James. The book tells of choices they made about career and country, yet it is also a cultural history that traces shifts in the complex relationship between Australia and Britain, as the supposed colonial backwater began to develop its own cultural identity.
Operation Dynamo, the successful evacuation of Belgian, British, Dutch, French and Polish troops from the beaches at Dunkirk between 27 May and 4 June 1940, was not only a pivotal moment of the war, but one that changed its final outcome. There has been much debate in the years since the end of the war concerning the “Hitler Halt” order, which was given to German Panzer units waiting patiently on the outskirts of Dunkirk to be allowed to finish the job they had started. Many theories have been put forward as to the reasons behind this, but the consequence was that it allowed Britain to remain in the war. A total of 338,226, British and Allied troops were rescued from the beaches of Dunkirk, aboard a total of 861 vessels, of which 243 were sunk. For those left behind, official figures record that up to 80,000 French and British troops were captured, whilst during the time of the actual evacuation, somewhere in the region of 16,000 French and 1,000 British soldiers were killed. Equipment wise British forces left behind somewhere in the region of 90,000 rifles, 11,000 machine guns, huge supplies of ammunition, 880 field guns, 310 large calibre artillery pieces, 500 anti-aircraft guns, 850 anti-tank guns, 700 tanks, 45,000 cars and lorries, and 20,000 motor cycles – enough equipment to arm nearly ten divisions of soldiers. It is known that two atrocities took place during the Battle of Dunkirk: the Massacre at Le Paradis, and another at Wormhoudt, carried out by Waffen- SS soldiers, against British and French troops who had already surrendered. Although the Battle of Dunkirk must ultimately go down tactically as a German victory, the rescue of so many of its men, ensured that like a phoenix, Britain rose from the ashes of defeat to gain a great and lasting victory.
In this highly provocative book, Stephen Ray Flora maintains that we have been deceived into believing that whatever one's psychological problem—from anxiety, anorexia, bulimia, depression, phobias, sleeping and sexual difficulties to schizophrenia—there is a drug to cure us. In contrast, he argues that these problems are behavioral, not chemical, and he advocates behavioral therapy as an antidote. He makes the controversial claim that for virtually every psychological difficulty, behavioral therapy is more effective than drug treatment. Not only that, but the side effects of behavioral therapy, rather than being harmful like many drugs, are actually beneficial, often facilitating self-empowerment through learning functional life skills.
Since its appearance nearly two centuries ago, crime fiction has gripped readers' imaginations around the world. Detectives have varied enormously: from the nineteenth-century policemen (and a few women), through stars like Sherlock Holmes and Miss Marple, to newly self-aware voices of the present - feminist, African American, lesbian, gay, postcolonial and postmodern. Stephen Knight's fascinating book is a comprehensive analytic survey of crime fiction from its origins in the nineteenth century to the present day. Knight explains how and why the various forms of the genre have evolved, explores a range of authors and movements, and argues that the genre as a whole has three parts – the early development of Detection, the growing emphasis on Death, and the modern celebration of Diversity. The expanded second edition has been thoroughly updated in the light of recent research and new developments, such as ethnic crime fiction, the rise of thrillers in the serial-killer and urban collapse modes, and feel-good 'cozies'. It also explores a number of fictional works which have been published in the last few years and features a helpful glossary. With full references, and written in a highly engaging style, this remains the essential short guide for readers of crime fiction everywhere!
War upon Our Border examines the experiences of two Ohio River Valley communities during the turmoil and social upheaval of the American Civil War. Although on opposite sides of the border between slavery and freedom, Corydon, Indiana, and Frankfort, Kentucky, shared a legacy of white settlement and a distinct western identity, which fostered unity and emphasized cooperation during the first year of the war. But subsequent guerrilla raids, military occupation, economic hardship, political turmoil, and racial tension ultimately divided citizens living on either side of the river border. Once a conduit for all kinds of relationships, the Ohio River became a barrier dividing North and South by the end of the conflict. Centered on the experience of local politicians, civic leaders, laborers, soldiers, and civilians, this combined social and military history addresses major interpretative debates, including how citizens chose allegiances, what role slavery played in soldier and civilian motivation, and the nature of life on the home front. Examining manuscripts, newspapers, and government documents, War upon Our Border employs a microhistorical approach to link the experiences of common people with the sweeping national events of the Civil War era. The resulting study reveals the lingering effect of the war’s memory and how the effort to construct a new regional dynamic continues to shape popular conceptions of the period.
An Inkwell of Pen Names tells the stories of 100 authors’ pen names in a hundred short chapters. Many other authors who used pen names are discussed incidentally. Features of the compendium include pen names beginning with every letter of the alphabet, authors from twenty-five countries, the recipients of the Nobel Prize for literature who used pseudonyms, and a balanced selection of men and women authors.
A Foreign Affairs Best Book of the Year “Even in these dismal times genuinely important books do occasionally make their appearance...You really ought to read it...A tour de force...While Wertheim is not the first to expose isolationism as a carefully constructed myth, he does so with devastating effect.” —Andrew J. Bacevich, The Nation For most of its history, the United States avoided making political and military commitments that would entangle it in power politics. Then, suddenly, it conceived a new role for itself as an armed superpower—and never looked back. In Tomorrow, the World, Stephen Wertheim traces America’s transformation to World War II, right before the attack on Pearl Harbor. As late as 1940, the small coterie formulating U.S. foreign policy wanted British preeminence to continue. Axis conquests swept away their assumptions, leading them to conclude that America should extend its form of law and order across the globe, and back it at gunpoint. No one really favored “isolationism”—a term introduced by advocates of armed supremacy to burnish their cause. We live, Wertheim warns, in the world these men created. A sophisticated and impassioned account that questions the wisdom of U.S. supremacy, Tomorrow, the World reveals the intellectual path that brought us to today’s endless wars. “Its implications are invigorating...Wertheim opens space for Americans to reexamine their own history and ask themselves whether primacy has ever really met their interests.” —New Republic “For almost 80 years now, historians and diplomats have sought not only to describe America’s swift advance to global primacy but also to explain it...Any writer wanting to make a novel contribution either has to have evidence for a new interpretation, or at least be making an older argument in some improved and eye-catching way. Tomorrow, the World does both.” —Paul Kennedy, Wall Street Journal
Charles M. Schulz's Peanuts comic strip franchise, the most successful of all time, forever changed the industry. For more than half a century, the endearing, witty insights brought to life by Charlie Brown, Snoopy, Linus, and Lucy have caused newspaper readers and television viewers across the globe to laugh, sigh, gasp, and ponder. A Charlie Brown Religion explores one of the most provocative topics Schulz broached in his heartwarming work--religion. Based on new archival research and original interviews with Schulz's family, friends, and colleagues, author Stephen J. Lind offers a new spiritual biography of the life and work of the great comic strip artist. In his lifetime, aficionados and detractors both labeled Schulz as a fundamentalist Christian or as an atheist. Yet his deeply personal views on faith have eluded journalists and biographers for decades. Previously unpublished writings from Schulz will move fans as they begin to see the nuances of the humorist's own complex, intense journey toward understanding God and faith. "There are three things that I've learned never to discuss with people," Linus says, "Religion, politics, and the Great Pumpkin." Yet with the support of religious communities, Schulz bravely defied convention and dared to express spiritual thought in the "funny pages," a secular, mainstream entertainment medium. This insightful, thorough study of the 17,897 Peanuts newspaper strips, seventy-five animated titles, and global merchandising empire will delight and intrigue as Schulz considers what it means to believe, what it means to doubt, and what it means to share faith with the world.
This student text provides a foundation of theory and principles for those seeking sports management position. It provides an overview of the reasons and foundations for sport marketing as well as theoretical and research issues, and why market segmentation is important.
With the outbreak of the First World War, it was not surprising that a number of individuals who were of German decent, and who lived in Hartlepool and its surrounding areas, were rounded up and detained by the British military authorities, in the interests of both national security and for their own personal safety. They were held at the towns Stranton Ice Rink. Their numbers included the ex-German Consul for the Hartlepool's district as well as others who had been local residents of many years standing.The first soldier with connections to Hartlepool to be killed on foreign soil during the war, was Corporal 57561 John Robert Richardson, who was serving with the 54th Battery, Royal Field Artillery, when he was killed in action on 4 October 1914. He is buried at the Bergen Communal Cemetery at Mons.The war came to Hartlepool on the morning of Wednesday, 16 December 1914 in the shape of three vessels of the Imperial German Navy. By the time their attack was over, more than 1,100 artillery shells had landed on the town, killing 9 soldiers, 86 civilians and wounding a further 438. Amongst the dead was 29 year old Private 18/295 Theophilus Jones of the 18th Battalion, Durham Light Infantry, making him the first British serviceman to be killed on British soil as a result of enemy action during the course of the First World War. Before the war was over, his brother Alfred, would also be killed, during fighting at the Battle of Arras, on 3 May 1917.By the time the war had ended, some 1700 men and women from Hartlepool and its surrounding areas had paid the ultimate price of having served their King and country.
Taking his cue from Philadelphia-born novelist Charles Brockden Brown's Annals of Europe and America, which contends that America is shaped most noticeably by the international struggle between Great Britain and France for control of the world trade market, Stephen Shapiro charts the advent, decline, and reinvigoration of the early American novel. That the American novel "sprang so unexpectedly into published existence during the 1790s" may be a symptom of the beginning of the end of Franco-British supremacy and a reflection of the power of a middle class riding the crest of a new world economic system. Shapiro's world-systems approach is a relatively new methodology for literary studies, but it brings two particularly useful features to the table. First, it refines the conceptual frameworks for analyzing cultural and social history, such as the rise in sentimentalism, in relation to a long-wave economic history of global commerce; second, it fosters a new model for a comparative American Studies across time. Rather than relying on contiguous time, a world-systems approach might compare the cultural production of one region to another at the same location within the recurring cycle in an economic reconfiguration. Shapiro offers a new way of thinking about the causes for the emergence of the American novel that suggests a fresh way of rethinking the overall paradigms shaping American Studies.
This is the 30th anniversary edition of a book that was hailed on publication in 1966 as "fascinating" by Margaret L. Coit in the Saturday Review and as "masterly" by Henry F. Graff in the New York Times Book Review.The Constitution could not be more specific: "No title of nobility shall be granted by the United States." Yet, in over two centuries since these words were written, the American people, despite official disapproval, have chosen a political nobility. For generation after generation they have turned for leadership to certain families. They are America's political dynasties. Now, in the twentieth century, surprisingly, American political life seems to be largely peopled by those who qualify, in Stewart Alsop's phrase, as "People's Dukes." They are all around us Kennedys, Longs, Tafts, Roosevelts.Here is the panorama of America's political dynasties from colonial days to the present in fascinating profiles of sixteen of the leading families. Some, like the Roosevelts, have shown remarkable staying power. Others are all but forgotten, such as the Washburns, a family in which four sons of a bankrupt shopkeeper were elected to Congress from four different states. America's Political Dynasties investigates the roles of these families in shaping the nation and traces the whole pattern of political inheritance, which has been a little considered but unique and significant feature of American government and diplomacy. And in doing so, it also illuminates the lives and personalities of some two hundred often engaging, usually ambitious, sometimes brilliant, occasionally unscrupulous individuals.
How would you like to catch your students in the act of thinking? Do you want to unlock your own critical thinking processes? Written by Steve Barkley this book is for educators at all levels introducing a unique model that elicits vital critical thinking skills students need in this challenging and changing world. Questions for Life presents a dynamic and incredibly timely resource that prescribes questioning strategies to enrich teaching. It delivers a template for students and educators to delve into the fascinating world of their own thinking. You will read lessons and strategies developed by educators from around the world. And you can submit your own lesson plans to share with others. Students can visit these lessons and the Questions for Life model to practice their own critical thinking strategies or add learning puzzles of their own. We hope this book will serve as a constant resource for those who wish to impart lifelong learning skills to students.
Politicians have long questioned, or even been openly hostile to, the legitimacy of judicial authority, but that authority seems to have become more secure over time. What explains the recurrence of hostilities and yet the security of judicial power? Addressing this question anew, Stephen Engel points to the gradual acceptance of dissenting views of the Constitution, that is, the legitimacy and loyalty of stable opposition. Politicians' changing perception of the threat posed by opposition influenced how manipulations of judicial authority took shape. Engel's book brings our understanding of these manipulations into line with other developments, such as the establishment of political parties, the acceptance of loyal opposition, the development of different modes of constitutional interpretation and the emergence of rights-based pluralism.
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