Stephen J. Frenkel's Books

On the Front Line

Organization of Work in the Information Economy

By: Stephen J. Frenkel,Marek Korczynski,Karen A. Shire,May Tam

Write a review Read reviews Take a Quiz Solve Book Puzzle

On the Front Line

Organization of Work in the Information Economy

By: Stephen J. Frenkel,Marek Korczynski,Karen A. Shire,May Tam

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

336

Publisher

Cornell University Press

Published Date

ISBN 10

1501724223

ISBN 13

9781501724220

Modern Portfolio Theory and Investment Analysis

By: Edwin J. Elton,Martin J. Gruber,Stephen J. Brown,William N. Goetzmann

Write a review Read reviews Take a Quiz Solve Book Puzzle

Modern Portfolio Theory and Investment Analysis

By: Edwin J. Elton,Martin J. Gruber,Stephen J. Brown,William N. Goetzmann

Modern Portfolio Theory and Investment Analysis, 9th Editionexamines the characteristics and analysis of individual securities, as well as the theory and practice of optimally combining securities into portfolios. It stresses the economic intuition behind the subject matter while presenting advanced concepts of investment analysis and portfolio management. The authors present material that captures the state of modern portfolio analysis, general equilibrium theory, and investment analysis in an accessible and intuitive manner.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

754

Publisher

John Wiley & Sons

Published Date

ISBN 10

1118469941

ISBN 13

9781118469941

Managing Knowledge

An Essential Reader

By: Stephen Little,Tim Ray

Write a review Read reviews Take a Quiz Solve Book Puzzle

Managing Knowledge

An Essential Reader

By: Stephen Little,Tim Ray

Knowledge management is crucial to organizational learning, innovation and success within organizations. The Second Edition of the successful knowledge management reader provides a core source of key theoretical thinkers in the field and presents the most up-to-date leading-edge articles that explore emerging trends. A comprehensive introduction places these readings in context and draws together key strands across the field. The new reader includes new and revised chapters as well as newly authored material, to provide students with a current resource that enables the study of knowledge management from a variety of perspectives. Theoretical work and engaging case studies place knowledge management in the context of an emerging global economy.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

368

Publisher

SAGE

Published Date

ISBN 10

1446202453

ISBN 13

9781446202456

A New Guide to the Collections in the Library of the American Philosophical Society

By: American Philosophical Society,J. Stephen Catlett

Write a review Read reviews Take a Quiz Solve Book Puzzle

A New Guide to the Collections in the Library of the American Philosophical Society

By: American Philosophical Society,J. Stephen Catlett

Rev. ed. of: Guide to the archives and manuscript collections of the American Philosophical Society. 1966.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

460

Publisher

American Philosophical Society

Published Date

ISBN 10

0871696606

ISBN 13

9780871696601

Making 20th Century Science

How Theories Became Knowledge

By: Stephen G. Brush,Ariel Segal

Write a review Read reviews Take a Quiz Solve Book Puzzle

Making 20th Century Science

How Theories Became Knowledge

By: Stephen G. Brush,Ariel Segal

Historically, the scientific method has been said to require proposing a theory, making a prediction of something not already known, testing the prediction, and giving up the theory (or substantially changing it) if it fails the test. A theory that leads to several successful predictions is more likely to be accepted than one that only explains what is already known but not understood. This process is widely treated as the conventional method of achieving scientific progress, and was used throughout the twentieth century as the standard route to discovery and experimentation. But does science really work this way? In Making 20th Century Science, Stephen G. Brush discusses this question, as it relates to the development of science throughout the last century. Answering this question requires both a philosophically and historically scientific approach, and Brush blends the two in order to take a close look at how scientific methodology has developed. Several cases from the history of modern physical and biological science are examined, including Mendeleev's Periodic Law, Kekule's structure for benzene, the light-quantum hypothesis, quantum mechanics, chromosome theory, and natural selection. In general it is found that theories are accepted for a combination of successful predictions and better explanations of old facts. Making 20th Century Science is a large-scale historical look at the implementation of the scientific method, and how scientific theories come to be accepted.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

553

Publisher

Oxford University Press, USA

Published Date

ISBN 10

0199978158

ISBN 13

9780199978151

The Development of China's Stockmarket, 1984-2002

Equity Politics and Market Institutions

By: Stephen Green

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Development of China's Stockmarket, 1984-2002

Equity Politics and Market Institutions

By: Stephen Green

As China's government manages a transition away from the socialist plan, how does it build the regulatory institutions it needs to manage the new market economy? Without the correct institutions, laws and agencies that implement the laws in place, the remarkable growth witnessed in China over the last two decades will falter. Financial sector reform lies at the heart of China's economic transition and China's stock market has become critical to the reform of state-owned industry, the supply of fiscal revenues and in building a modern pension system. The Development of China's Stockmarket takes a close look at the policy-making and regulatory institutions the government has created to manage equity development and shows how, in contrast to neo-institutional and economic theories of regulatory development, public actors have controlled institutional development. Based on extensive field research in Shanghai, Shenzhen and Beijing and over forty interviews with regulators and market players, The Development of China's Stockmarket provides the first detailed academic analysis of the country's stockmarket. With a comprehensive review of Chinese language literature available on the subject, this book is essential reading for all scholars with an interest in Asian Business and China's transition from socialism.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

335

Publisher

Routledge

Published Date

ISBN 10

1134345348

ISBN 13

9781134345342

Diagnosis & Treatment of Uveitis

By: C Stephen Foster,Albert T Vitale

Write a review Read reviews Take a Quiz Solve Book Puzzle

Diagnosis & Treatment of Uveitis

By: C Stephen Foster,Albert T Vitale

Uveitis is inflammation of the middle layer of the eye, which is known as the uvea or uveal tract. It is a complex condition with a variety of causes and clinical manifestations, including injury, infection or an underlying condition. This 1200pp second edition brings ophthalmologists fully up to date with the latest developments in diagnosing and treating uveitis. Beginning with the basic principles of the disease, its diagnosis and management, the following sections discuss the treatment of numerous different infectious, non infectious, masquerade and autoimmune syndromes. Basic science, differential diagnosis, pathology and clinical management are discussed for each condition. Written by specialists from the Massachusetts Eye Research and Surgery Institution (MERSI) and John A Moran Eye Center in the USA, this comprehensive new edition includes 699 colour images and illustrations. Key points Comprehensive, second edition bringing ophthalmologists fully up to date with diagnosis and treatment of uveitis Discusses different uveitis syndromes – infectious, non infectious, masquerade and autoimmune Authored by US ophthalmic specialists Includes 699 full colour images and illustrations First edition published in 2001 by Saunders

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

1326

Publisher

JP Medical Ltd

Published Date

ISBN 10

9350255723

ISBN 13

9789350255728

Dental Secrets - E-Book

By: Stephen T. Sonis,Jennifer Anne Magee

Write a review Read reviews Take a Quiz Solve Book Puzzle

Dental Secrets - E-Book

By: Stephen T. Sonis,Jennifer Anne Magee

Offering practical tips and expert answers to topics in dentistry, oral medicine, and patient management, Dental Secrets, 5th Edition serves as an ideal preparation tool for exams, clinical rotations, and board certification. A concise, illustrated Q&A format covers key areas such as oral pathology, radiology, periodontology, endodontics, restorative dentistry, prosthodontics, orthodontics, infection control, and oral and maxillofacial surgery. This mini reference makes it easier to prepare for real-world clinical scenarios and review for the INBDE and other certification exams! - Dentistry's best "secrets" are shared by experts specializing in various areas of dentistry and oral medicine. - Concise answers to more than 2,000 questions in dentistry and oral medicine provide valuable pearls, tips, memory aids, and "secrets" in an easy-to-read, numbered format. - More than 100 illustrations, tables, and boxes highlight key takeaways. - NEW! Brand-new chapter reveals "secrets" surrounding orofacial pain. - NEW! Questions and examples are prepared with the new INDBE exam content in mind. - NEW! A new group of contributing authors and a new co-editor — all leaders in the field of dentistry — bring a fresh perspective and valuable expertise to the text. - NEW! An enhanced eBook, included with print purchase, provides access to all the text, figures, and references, plus the ability to search, customize content, make notes and highlights, and have content read aloud. - UPDATED! Fresh revisions with the most current clinical information keep students, practitioners, and those preparing for recertification up to date on key advances in the practice of dentistry.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

338

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

0443104492

ISBN 13

9780443104497

On the Front Line

Organization of Work in the Information Economy

By: Stephen Frenkel

Write a review Read reviews Take a Quiz Solve Book Puzzle

On the Front Line

Organization of Work in the Information Economy

By: Stephen Frenkel

The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

342

Publisher

Cornell University Press

Published Date

ISBN 10

0801485673

ISBN 13

9780801485671

Book's by Stephen J. Frenkel

On the Front Line

On the Front Line

Modern Portfolio Theory and Investment Analysis

Modern Portfolio Theory and Investment Analysis

Managing Knowledge

Managing Knowledge

A New Guide to the Collections in the Library of the American Philosophical Society

A New Guide to the Collections in the Library of the American Philosophical Society

Making 20th Century Science

Making 20th Century Science

The Development of China's Stockmarket, 1984-2002

The Development of China's Stockmarket, 1984-2002

Diagnosis & Treatment of Uveitis

Diagnosis & Treatment of Uveitis

Dental Secrets - E-Book

Dental Secrets - E-Book

On the Front Line

On the Front Line

Username

Password

Username

Password

Password again

Birthday

Email