A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Ever finish your kid's homework? Netflix-cheat on your husband? Try to explain Alexa to your mother? If so, you're not alone-Stacey Gustafson's back at it again with Are You Still Kidding Me? In this hilarious and heartwarming sequel to her #1 Amazon bestseller Are You Kidding Me? My Life with an Extremely Loud Family, Bathroom Calamities, and Crazy Relatives Gustafson tackles the foibles of modern family life-from toddlers and teens to empty nesters-with wry wit and plenty of humor. Be prepared to laugh out loud along with Gustafson-she may not be your new best friend, but you'll feel like she is by the time you've finished these forty-five stories of family life, written by a mother who's seen it all.
About the Book The Shallow End of the Dating Pool compiled many dating stories meant to amuse, entertain, and show the lighter side of dating as a middle-aged woman in the 21st century. These adventures are based on true stories shared by friends of over 30 years. They are a group of divorced women chasing the fantasy of finding a “soulmate”. Instead, they find that having close friends to share a cold drink and lots of laughter with is more realistic and much better for the soul. This book is based on true stories, with names changed to protect anonymity. About the Author After earning a bachelor’s degree in criminal justice administration, Stacey Shope spent six years working in the trenches with troubled youth in a community-based treatment program that addressed the whole family. She then moved to the county juvenile probation office where she helped develop one of the first juvenile drug treatment courts in the state. During her 17 years there, she earned a master’s degree in administration of justice. Currently, she is a drug and alcohol counselor in a methadone clinic where the clientele consists of individuals struggling with opiate addiction, primarily heroin. Throughout her professional career, she has realized that humor acts as a pathway to connect with others. Shope’s daughter, Madison, continues to invest in her community by working with struggling adolescent females in a treatment facility. Her style and humor help her navigate concerns and help her clients progress. Michele Underhill welcomed Shope as a new student when she entered her school as an 11th grader. Unknowingly, they became friends for life. After working jobs that were unfulfilling, she became a non-traditional student as she earned her nursing degree later in life. She often wears her heart on her sleeve in hopes she will find her happily ever after. Her naivety and small-town upbringing lead to comical stories that always result in gut-splitting laughter. Shope’s longtime friend (and college roommate) Rebecca Hamilton has shared similar experiences as a teacher in the public school system. Her stories of teaching in a rural farming community, where everyone’s known by their cattle, are second to none. And if that wasn’t enough, raising four children (two older sons, Kyle and Jonathan, and two teenage daughters, Pam and Lilly) will have you laughing to keep from crying with daily amusements such as packing two different sneakers at a cross country meet and other world-crashing incidents. As divorced women, we bond, encourage, and comfort each other like all women should.
A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
In The Battle and Backlash Rage On: Why feminism cannot be obsolete edited by Stacey Elin Rossi, hot topics include: misogyny, antifeminism and/or bigotry in "men's rights" groups and "feminist" groups (such as ifeminists); critiques of the mainstream view that feminism is an outdated idea and no longer needed; contemporary obstacles to overcoming backlash, such as corrupt manipulation of data in antifeminist rhetoric; and the like. Issues covered include: Rhetorical denial that men hold the responsibility to end rape Me-too-ism by some men in regard to women's only programs, such as healthcare Distortion of the image of the father by mens rights groups Implicit and explicit misogyny and antifeminism among ifeminists and mens rightists Sexism and the patriarchal birthright in divorce and its harm to children manifest in the custodial decisions taking away children from their mothers and leaving them in the hands of the abuser Prevalence of domestic violence and its impact on the nations children Backlash against an ill-informed view of affirmative action and political correctness that allegedly gives privilege, particularly to women The compendium presents a combination of scholarly and nonscholarly works, a blend that appeals to both academics and nonacademics alike. Its ultimate purpose is to demonstrate that feminism works for the benefit of all humankind and *not*, as claimed, to the detriment of men. These articles and essays will hopefully demystify the issues, give a desperately needed more powerful force in favor of feminism, and serve to controvert rampant antifeminism, which can be, in effect, cleverly masqueraded misogyny. This material is all rather cutting-edge. No volume to date has encompassed these very current developments in the sexual political landscape. All over the westernized world, the cultural melee surrounding the issue of sex/gender sounds like a cacophony of agitated voices screaming in rage. From angryharry blaming global warming on feminists, as well as rape on women, the very victims themselves,1 to MS Magazine bulletin board participants claiming that men hate women2, the ideological battle seems to be at a greater intensity than ever before. However, this battle remains relatively confined to the fringes of society and to academe; feminism per se is no longer part of our cultural mainstream. While women all over the world, particularly in developing countries, are increasingly associating themselves with the label feminist, women in the United States seem to be abandoning the term in droves. From boardrooms to bedrooms, not the four letter version but the eight letter F-word appears verboten. As criticized by some European feminists, American women, particularly those otherwise-would-be feminists, dont like to offend their men. Standing by their men, they have begun to increasingly eschew feminism and even have begun to join the ranks of the enemy the mens rightists. A search on the internet for articles and essays may produce thousands of hits on the obsoleteness of feminism; however, polls and general trends indicate that the vast majority of women, as well as men, believe in gender equity. One might hear a young woman say, contradictorily, Sure, I believe women should be equal to men, but Im not a feminist. According to Geni Hawkins, Somehow, the term nazi has gotten tacked onto the end of the word [feminist], and the prevailing opinion seems to have become that the word connotes a shrill, man-hating, bra-burning (I'm surprised they're not still going off about us bobbing our hair), unfulfilled female.3 One major unresolved and possibly unresolvable problem is, unsurprisingly, just how to proceed in such a splintered and alienating movement, and one that has been given such a bad reputation. Like so many other cultural stereotypes, such as the shad
Parker Pillsbury—one of the most important and least examined antislavery activists of the nineteenth century—was a man of intense contradictions. Was he a disruptive eccentric who lashed out at authority (proclaiming Lincoln the worst president in the nation's history) or a sensitive visionary committed to social justice? In the first full-length biography of this remarkable American, Stacey M. Robertson depicts a man who became a leading voice in the antebellum period. Crisscrossing the North for twenty-five years, Pillsbury denounced slavery to all who would listen. In his travels, he often endured the violent rage of mob opposition, but he also received the passionate support of fellow advocates. Robertson's vivid portrayal of this itinerant agitator revises standard views of the antislavery movement by highlighting the interplay between activists such as Pillsbury and the national leadership, which they often challenged. She also reveals how Pillsbury—one of the nation's first male feminists—struggled to reject the notion of male dominance in his political philosophy, public activism, and personal relationships.The biography of a man devoted to justice and equality, this book places his motivations and experiences in the context of nineteenth-century social reform but never strays far from Pillsbury himself. His voice—irascible and fiery, whimsical and compassionate—offers a vivid reminder that history is the story of individual lives.
Offering a fresh theoretical perspective and packed with powerful strategies, New Horizons in Multicultural Counseling clarifies the complexity of culture in our increasingly globalized society. Counselors will find practice-based strategies to help them progress in their clinical practice and gain cultural competence.
Hop into your minivan and get ready to cruise through the crazies of Suburbia! Humorist Stacey Gustafson makes an entertaining tour guide in Are You Kidding Me?, a brash, voyeuristic peek inside the topsy-turvy world of suburban motherhood, midlife madness, and all points in between. If you've ever called SWAT on a neighbor, faked a heart attack in church, or pulled your hair out while questioning the sanity of your family, Stacey's tongue-in-cheek brand of humor will resonate with you. Enjoy the ride and don't forget to fasten your seat belt.
Read Me, Liberals" is an attempt to awaken a certain class of people that are morally at risk. The modern United States political system is dominated by a two-party system, Democrats and Republicans. Either party is perfect nor will the ever be perfect, but the Democratic party has gone so far left it is a threat to the freedom and safety of American citizens. The modern Democratic party and their allies want to dramatically alter the United States to their fascist ideology. They want total control of you and I by any means necessary. They want to control how you think and what you can say. Most importantly they want you to be submissive to a complete totalitarian government control. This book exposes all the hypocrisy, corruption, and moral insanity that comes from the "left". Most importantly it exposes the two-tiered justice system, one for Democrats and one for the rest of us. This book is meant to target liberals, democrats, and independents but will help educate conservatives and Republicans as well. I challenge anyone that loves the United States to read this and help save this country while we still can. Liberals will continue to push their one-world order agenda until they get what they want. The United States is more politically divided than any other time in history and we need to come together somehow.
Sternberg's Diagnostic Surgical Pathology is a flagship book in pathology. This classic 2-volume reference presents advanced diagnostic techniques and the latest information on all currently known diseases. The book emphasizes the practical differential diagnosis of the surgical specimen while keeping to a minimum discussion of the natural history of the disease, treatment and autopsy findings. Contributors are asked to provide their expert advice on the diagnostic evaluation of every type of specimen from every anatomic site. This approach distinguishes it and provides a style of a personal consultation.
Weight gain is a problem for most of us, especially during the holidays. Some may not be happy with that newly found weight and will be ready for some fasting! What if you could follow an eating plan (not a diet!) that helps you lose weight and burn body fat, improve your overall health—including cardiovascular, metabolic, insulin and blood sugar, brain function and anti-aging—while allowing you to eat your favorite foods most of the time? Intermittent fasting does all of that, which is why it is now the fastest-growing eating lifestyle. Fasting itself has a history that goes back millennia: the ancient Greeks used it for health and mental clarity, and all the major religions include some form of spiritual fasting. Today’s fasting offers two new twists: reams of science and clinical studies showing why and how it works, and various plans that incorporate intermittent periods of fasting, making it much more sustainable (and even enjoyable).This updated guide begins with a deep dive into how intermittent fasting works in your body, producing just enough occasional cellular stress to make you stronger, while lowering insulin to “unlock” your fat stores so you can burn them off. Then we present the nuts and bolts of following four different kinds of fasting, from time-restricted (eating within an 8-hour window) to alternate-day to the Warrior plan (one meal a day). Readers will learn strategies for how to start and break their fasts, how to choose the best form for them, what to do about hunger (it’s not as hard as you think!), getting past stuck points, using the right supplements, and dealing with side effects. Finally, we offer inspiration: stories of both “regular folks” and celebrities who swear by fasting, and an exploration of the way it can change your relationship with food and eating.
Although many tumors of the upper respiratory tract are squamous cell carcinomas, the varied tissues of this region can give rise to a bewildering array of neoplasms. This text reviews the interpretation of biopsies of neoplasms and neoplasm-like entities arising in the head and neck region, including the ear. It discusses both neoplastic and non-neoplastic pathology to help make the correct diagnosis and guide patient management.
Let the CEO of Rework Work help you understand diversity, equity, and inclusion concepts to actively remove bias from the workplace Dismantling unhealthy workplaces involves much more than talking about it, and more than charts, graphs, and statistics—it requires action. Although it's increasingly common for businesses of all shapes and sizes to appreciate the importance of diversity and inclusion in the workplace, many are often unaware of bias in the cultures they've created. Others might know there's a problem, but don't know how to properly address it. UNBIAS: Addressing Unconscious Bias At Work helps you understand concepts of workplace diversity, equity, and inclusion, shows you how to identify bias, and provides you with the tools for actively removing barriers and ensuring equity throughout your organization. Written by Stacey Gordon—CEO of Rework Work, a company on a mission to reduce bias in global talent acquisition and management—this real-world handbook offers step-by-step guidance on creating workplace cultures where employees feel they belong. UNBIAS teaches you to: Identify and address bias in the workplace Understand what you can do to be more inclusive Handle potentially uncomfortable conversations Discuss race in an authentic and meaningful way Use workplace-proven tools that make concepts of diversity and equity actionable Help your employee resource groups without giving them extra work Place accountability on organizational policies that allow biased behavior UNBIAS is a must-have resource for all employers, managers, and HR professionals seeking to create and sustain healthy, inclusive, and equitable workplace environments.
The new edition of the leading textbook on the biopsychosocial processes of aging in adults, fully revised and updated. Adult Development and Aging helps student readers understand the aging process both in themselves and in those around them. Approaching the subject from the biopsychosocial perspective — an innovative model of adult development that takes into account the influences and interactions of complex biological, psychological, and social processes — authors Susan Krauss Whitbourne and Stacey B. Whitbourne explore the latest concepts and applications in this exciting academic discipline. Based on Susan's classroom experience teaching her Psychology of Aging course, this engaging textbook integrates current research, real-world data, detailed explanations, and relatable examples to provide a balanced and accessible examination of the subject. This fully updated and revised seventh edition offers inclusive coverage of recent advances in neuroscience and genetics, cognitive functions, vocational development, sociocultural influences, mental health issues, health and prevention, and much more. "AgeFeeds" provide key information for each chapter, while new graphics, charts, tables, and figures enhance the text's visual appeal and strengthen student comprehension and retention. Acclaimed for its depth, currency, and student-friendly presentation, this popular textbook: Uses a multidisciplinary approach for understanding adult aging and development Offers positive images of aging and the newest and most relevant research in the field Provides new and updated illustrations, references, quizzes, examples, and research Offers practical self-help tips and up-to-date links to online resources Includes extensive supplementary teaching and learning material including a test bank, PowerPoint slides, and an instructor’s manual Adult Development and Aging: Biopsychosocial Perspectives, 7th Editionis an invaluable source of topically relevant information for traditional college-age learners and mature returning students alike, as well as for instructors and academic researchers in areas of adult aging and lifespan development.
The definitive source for choosing the optimal herbal therapy- thoroughly revised and updated. Millions of Americans are turning to herbal therapies to heal what ails them-either as an alternative or as a supplement to traditional medicine. From the most trusted name in natural healing, Phyllis A. Balch's new edition of Prescription for Herbal Healing provides the most current research and comprehensive facts in an easy-to-read A- to-Z format, including: Information on more than 200 herbs and herbal combination formulas, ranging from well-known herbs, such as ginseng and St. John's Wort, to less familiar remedies, such as khella and prickly ash Chinese and ayurvedic herbal combinations Discussion of more than 150 common disorders from acne to yeast infection, and suggested herbal treatment therapies
Use the updated activities, examples, and research to improve your anti-bias and multicultural education programs. This clear and practical guide includes expanded information on English language learners, family engagement, culturally responsive teaching, and staff training. Stacey York teaches child development at Rochester Community and Technical College and established E-LECT, a collaborative effort between thirteen Minnesota community and technical colleges to provide e-learning for early childhood teachers.
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