This book presents a comprehensive and coherent picture of how molecules diffuse across a liquid that is, on average, only two molecules thick. It begins by characterizing bilayers structurally, using X-ray diffraction, and then mechanically by measuring elastic moduli and mechanisms of failure. Emphasis is placed on the stability and mechanical properties of plant membranes that are subject to very large osmotic and thermal stresses. Using this information, the transport of molecules of increasing complexity across bilayers is analyzed.
Stimulating Story Writing! Inspiring Children aged 7-11 offers innovative and exciting ways to inspire children to want to create stories and develop their story writing skills. This practical guide offers comprehensive and informed support for professionals to effectively engage ‘child authors’ in stimulating story writing activity. Packed full of story ideas, resource suggestions and practical activities, the book explores various ways professionals can help children to develop the six key elements of story, these being character, setting, plot, conflict, resolution and ending. All of the ideas in the book are designed to complement and enrich existing writing provision in classrooms with strategies such as role play, the use of different technologies, and using simple open ended resources as story stimuli. Separated into two sections and with reference to the Key Stage 2 curricula, this timely new text provides professionals with tried and tested strategies and ideas that can be used with immediate effect. Chapters include: • Creating Characters • The Plot Thickens • Inspired Ideas • Resourcing the Story Stimulation This timely new text is the perfect guide for inspiring children aged 7-11 in the classroom and will be an essential resource for teachers and students on teacher training courses.
More than three million students globally are on the move each year, crossing borders for their tertiary education. Many travel from Asia and Africa to English speaking countries, led by the United States, including the UK, Australia and New Zealand where students pay tuition fees at commercial rates and prop up an education export sector that has become lucrative for the provider nations. But the 'no frills' commercial form of tertiary education, designed to minimise costs and maximise revenues, leaves many international students inadequately protected and less than satisfied. International Student Security draws on a close study of international students in Australia, and exposes opportunity, difficulty, danger and courage on a massive scale in the global student market. It works through many unresolved issues confronting students and their families, including personal safety, language proficiency, finances, sub-standard housing, loneliness and racism.
This book originates from a lecture series given on Psychology and Anthropology at Goldsmiths College London in 2018. It offers an introduction to psychological anthropology, and will be useful both for undergraduates and postgraduates. While providing a critical overview of topics commonly included in psychological anthropological texts, such as psychoanalysis, culture and personality, child development, personality, emotion, the self, memory and cognition, this book also offers a chapter on Darwin, sociobiology and evolutionary psychology to emphasise that behaviour is not infinitely malleable, but, rather, culture impacts existent biological and psychological structures. As shown here, while culture impacts psychological processes, these processes are constrained by genetic, biological and evolutionary factors.
Interactive drama is more than just a new breed of entertainment software. As different research projects have shown, these systems can also be used for pedagogical and therapeutic purposes. The goal of these systems is to teach sophisticated problem solving skills by allowing the user to interact with compelling stories that have didactic purpose.One of the main attractions of narratives, independent of the medium in which they are presented, is that they elicit emotional response in their audiences. They have an affective impact and only engineers and authors who understand how the emotion system works can create an engaging story world. This work proposes that an interactive drama based on a model of the user’s affective state should be able to provide a truly immersive user experience.It becomes evident that research on interactive drama technology, especially with emphasis on affective modelling, is a highly interdisciplinary endeavour that draws - and has to draw - from many different disciplines.
This book explores the application of Soft Systems Methodology in educational research as a qualitative research tool to generate theory, and identifies the mechanisms that engender the behaviours and discourse of social groups. Grounded within the literature from philosophy and science, the approach is predicated on the ontology and epistemology of critical realism. The authors consider the tenets of systems thinking, recognizing that emergent features appear at higher levels of complexity within a hierarchy and that unintended consequences can occur when making decisions in complex situations with interacting components. The central element of the book is the formulation of a research strategy entitled ‘Worldview, Metaphor and Power of Social Objects’ (Womposo) and its application to a research study of the practicum experience of teachers in training. Integral to the methodology is the creation of rich pictures and diagrams. Additionally, images representing different stakeholders’ views of the whole system are presented in revealing illustrations, allowing the reader to grasp each holistic metaphor. It is suitable for postgraduate students and researchers in education and other social science programmes
Psychiatry in Prisons provides a comprehensive overview of the history, problems and development of psychiatric health care in prisons. It tackles a broad range of issues, from familiar mental health issues such as substance misuse, self-injury and health screening to complex legal, moral and philosophical dilemmas.
Berman's Pediatric Decision Making uses an algorithmic, structured approach to lead you to the right diagnosis and treatment every time. Drs. Lalit Baja, Simon Hambidge, Ann-Christine Nyquist, and Gwendolyn Kerby use evidence-based research and flow charts for each presenting complaint or specific disorder to provide quick access to the information you need for effective decision making. With updated drug tables and revised algorithms, this streamlined new edition makes it even easier for you to diagnose and manage common clinical problems from infancy through adolescence. - Rapidly access guidance on diagnosis and management from algorithms for each clinical disorder. - Treat the full range of diseases and disorders with comprehensive coverage of diagnosis, assessment of severity, and clinical management. Choose the best treatment for each case thanks to indications for surgical interventions as well as expensive diagnostic procedures - Access the fully searchable contents online at www.expertconsult.com. - Stay current on recent developments and make effective decisions for movement disorders, physical abuse in children, sexual abuse in children, eating disorders, ADHD, and other hot topics. - Find answers quickly and easily with a new table of contents organized into two sections—Presenting Complaints and Specific Disorders—that reduces the need to flip between chapters. - Tap into the diverse perspectives of expert authors from all over the country. - Get only the information you need in the streamlined new edition with shorter, more user-friendly flow diagrams and fewer specialized chapters.
Rapid advances in computing have enabled the integration of corpora into language teaching and learning, yet in China corpus methods have not yet been widely adopted. Corpus Linguistics in Chinese Contexts aims to advance the state of the art in the use of corpora in applied linguistics and contribute to the expertise in corpus use in China.
Should we fear financial derivatives, or embrace them? Finance experts Simon Grima and Eleftherios I. Thalassinos explore what financial derivatives are, and whether the investment world should consider them useful tools, or a complete waste of time and money.
TOPICS IN THE BOOK Mitigating Project Management Factors for Successful Completion of Construction Projects in Nairobi County Factors that Influence Youth Participation in Decision Making in Community Projects in Wajir East District, Wajir County Entrepreneurial Orientation and Small and Medium Enterprises Growth: Empirical Evidence from SMEs in the Manufacturing Sector of Nairobi County, Kenya
Stimulating Emerging Story Writing! Inspiring Children aged 3-7 offers innovative and exciting ways to inspire young children to want to create stories and develop their emerging story writing skills. This practical guide offers comprehensive and informed support for professionals to effectively engage ‘child authors’ in stimulating story writing activities. Packed full of story ideas, resource suggestions and practical activities, the book explores the various ways professionals can help young children to develop the six key elements of story, these being character, setting, plot, conflict, resolution and ending. All of the ideas in the book are designed to support a setting’s daily writing provision such as mark making opportunities, role play and using simple open ended play resources. Separated into two sections and with reference to the EYFS and Key Stage 1 curricula, this timely new text provides practitioners with tried and tested strategies and ideas that can be used with immediate effect. Chapters include: Creating Characters The Plot Thickens Inspired Ideas Resourcing the Story Stimulation This timely new text is the perfect guide for inspiring young children aged 3-7 in the classroom and will be an essential resource for practitioners, teachers and students on both early years and teacher training courses.
Spite angers and enrages us, but it also keeps us honest. In this provocative account, a psychologist examines how petty vengeance explains human thriving. Spite seems utterly useless. You don't gain anything by hurting yourself just so you can hurt someone else. So why hasn't evolution weeded out all the spiteful people? As psychologist Simon McCarthy-Jones argues, spite seems pointless because we're looking at it wrong. Spite isn't just what we feel when a car cuts us off or when a partner cheats. It's what we feel when we want to punish a bad act simply because it was bad. Spite is our fairness instinct, an innate resistance to exploitation, and it is one of the building blocks of human civilization. As McCarthy-Jones explains, some of history's most important developments—the rise of religions, governments, and even moral codes—were actually redirections of spiteful impulses. A provocative, engaging read, Spite shows that if you really want to understand what makes us human, you can't just look at noble ideas like altruism and cooperation. You need to understand our darker impulses as well.
General clinicians conduct most forensic psychiatric examinations and provide most psychiatric testimony. Yet these clinicians often receive little or no training in forensic psychiatry, leaving them ill prepared to meet the inevitable ethical and legal challenges that arise. Both timely and informative, this textbook is the first reference designed and written for both the general clinician and the experienced forensic psychiatrist. Here, 28 recognized experts introduce the forensic subjects that commonly arise in clinical practice. Unique in the literature, this outstanding collection covers • Introductory subjects—Organized psychiatry and forensic practice; the legal system and the distinctions between therapeutic and forensic roles; business aspects of starting a forensic practice; the role of the expert witness; the differences between the ethics of forensic and clinical psychiatry; the use of DSM in the courtroom; and issues that arise in working with attorneys• Civil litigation—The standard of care and psychiatric malpractice; civil competency; issues in conducting evaluations for personal injury litigation; personal injury claims of psychiatric harm; and disability determination and other employment-related psychiatric evaluations• Criminal justice—Competency to stand trial and insanity evaluations; the use of actuarial and clinical assessments in the evaluation of sexual offenders; psychiatry in correctional settings; and the relationship between psychiatry and law enforcement, including mental health training, crisis negotiation, and fitness for duty evaluations• Special topics—Assessment of malingering; evaluations of children and adolescents; violence risk assessments; the use of prediction instruments to determine "dangerousness"; and the evolving standard of expert psychological testimony Each chapter is organized around case examples and includes a review of key concepts, practical guidelines, and references for further reading. A study guide is also available for use in teaching, in studying, and in preparing for the forensic board examination. This practical textbook makes this interesting specialty accessible to trainees and seasoned practitioners. With its detailed glossary of legal terms, subject index, and index of legal cases, it will be a welcome addition to all psychiatric residency and forensic fellowship programs.
This book offers a sustained critical assessment of Nietzsche's ethical thought and its significance for contemporary moral philosophy. Robertson develops an original, but critical, reading of Nietzsche's ethics, and uses it to address a range of longstanding issues to do with morality, moral psychology, value, and the good life.
This book examines Soviet nationalities policy from the 1920s to the present. Tracing nationalities policy to its roots in Bolshevik efforts to arrest the decay of the Russian Empire, Dr Simon looks at the evolution of Soviet policy, analyzes the reactions of non-Russian peoples to the policies and discusses the forms of expression and the goals of
The author’s experience revealed that there was little resource for a husband in coping with the emotional and physical rollercoaster that came with his wife's cancer. Writing this book, the author provides information such as how to best support your wife, deal with medical aspects, handle his emotions, navigate insurance and financial matters. Several resources and a glossary of cancer related terms is included to help the husband and wife.
The salmon louse Lepeophtheirus salmonis is adapted to survive in hostile marine environments of the northern hemisphere, including an ability to parasitize several species of salmon. Salmonids are some of the most economically important and sought after fish for human consumption, and louse parasitism has a significant impact both on cultured and wild fish populations. Salmon Lice is a timely collection of the latest research on the cause and spread of lice infestations and management techniques being designed and implemented to combat this issue. Salmon Lice provides a thorough single volume review of Lepeophtheirus salmonis, the key parasite standing in the way of sustainable and profitable production of salmonid fishes including salmon, trout and charr. Opening with a review of the biology, morphology, life cycle, and larval behavior of the parasite, Salmon Lice proceeds to review the distribution of planktonic larvae of salmon lice, addresses management techniques used in salmonid aquaculture and capture fisheries, provides a practical assessment of the salmon lice issue and explores potential solutions to the problem. With comprehensive coverage of the biology and distribution of this harmful and ubiquitous parasite, Salmon Lice will be of value to fish health researchers, aquaculture and fisheries professionals, and seafood industry personnel to inform the management of both cultured and wild salmonid populations. Key Features: In-depth coverage of a key parasite impacting viability and sustainability of salmonid fisheries and aquaculture Integrates parasite biology and hydrodynamic models in diverse coastal ecosystems Provides a practical assessment of the salmon louse issue Reviews international salmon louse monitoring and management techniques used in salmonid fisheries and aquaculture
Research can be a challenging but rewarding activity. All degree-level students studying sport, and all effective professionals working in the sport sector need to have a sound understanding of research methods and how to critically interpret research findings. This broad-ranging, in-depth and practical textbook introduces research methods for students on sport-related degree courses, outlining the knowledge and practical skills needed to undertake meaningful research and to become a knowledgeable consumer of the research of others. The book explores every element of the research process, from the fundamental ‘what, why and who?’ questions, through research plans, literature review, qualitative and quantitative methods of data collection and data analysis, to the communication of research results. It offers a critical appraisal of alternative methods, including mixed methods, as well as clear guidance on how to use each particular method. Every chapter contains test questions and practical exercises, detailed case studies, a clear chapter summary and extensive guides to further sport-related study resources, to enable students to check their understanding and develop, extend and apply their practical skills. Step-by-step introductions to the use of the key statistical packages Excel, SPSS and NVivo in sport research are included. On-line support materials include some 400 PowerPoint slides and copies of data-sets used in the book. With deeper and broader coverage than any other sport-related research methods textbook, and a clear focus on ‘how to do it’, Research Methods for Sport Studies and Sport Management is an essential companion for any sport-related degree course.
This volume will provide students with an introduction to the poetry and life of Elizabeth Barrett Browning, one of the most popular poets of her day in Britain and America and who has become one of the great icons of Victorianism for the modern age. The authors present a biographical survey, study of her poetry, its critical reception and an assessment of her influence on later poets. This book also examines the complex 'myths' which are associated with Elizabeth Barrett Browning and offers re-readings of her life and work, particularly in dispelling the myth of the ailing invalid poet-recluse and instead showing her to be one of the great intellectuals of her day, immersed in European history and politics from a very early age. The book situates Browning within broader historical,political and cultural contexts than have yet been examined enabling a better understanding of her poetry and paints the portrait of a fine and innovative poet, an intellectual and an astute political thinker.
Sea Clutter: Scattering, the K Distribution and Radar Performance examines the statistics of radar scattering from the sea surface in terms of their relevance to radar operating in a maritime environment; including remote sensing, surveillance and targeting applications. A lot of the work in the book is based on the compound Kdistribution model for the amplitude statistics of sea clutter. In addition, the book addresses the specification of performance required by customers and the measurement of performance of systems supplied to customers.
The criminal justice process is unavoidably human. Police detectives, witnesses, suspects, and victims shape the course of investigations, while prosecutors, defense attorneys, jurors, and judges affect the outcome of adjudication. In this sweeping review of psychological research, Dan Simon shows how flawed investigations can produce erroneous evidence and why well-meaning juries send innocent people to prison and set the guilty free. The investigator’s task is genuinely difficult and prone to bias. This often leads investigators to draw faulty conclusions, assess suspects’ truthfulness incorrectly, and conduct coercive interrogations that can lead to false confessions. Eyewitnesses’ identification of perpetrators and detailed recollections of criminal events rely on cognitive processes that are often mistaken and can easily be skewed by the investigative procedures used. In the courtroom, jurors and judges are ill-equipped to assess the accuracy of testimony, especially in the face of the heavy-handed rhetoric and strong emotions that crimes arouse. Simon offers an array of feasible ways to improve the accuracy of criminal investigations and trials. While the limitations of human cognition will always be an obstacle, these reforms can enhance the criminal justice system’s ability to decide correctly whom to release and whom to punish.
Fundamentals of Ocean Renewable Energy: Generating Electricity from the Sea presents the basic concepts of mechanics and introduces the various technical aspects of ocean renewable energy. Contents follow a logical sequence, starting with hydrodynamics and then separately examining each conversion technology, with special focus on tidal energy, offshore wind and wave energy, as well as current and ocean thermal energy conversion (OTEC). The authors explore key topics for resource characterization and optimization, such as monitoring and measurement methods and ocean modeling. They also discuss the sustainability, planning, integration and distribution challenges for the implementation of these technologies, including co-location with other systems. Finally, case studies of ocean energy sites and devices allow for a better understanding of how ocean energy conversion works in real-world settings. This book is an invaluable resource for students at graduate and senior undergraduate level engineering (ocean, mechanical, and civil) and oceanography with prior knowledge of fluid mechanics and mechanics of materials. - Presents the fundamental physics and theory behind ocean energy systems, covering both oceanographic and engineering aspects of ocean energy - Explores the most widely adopted conversion technologies, including tidal, wave, offshore wind, ocean thermal and currents
Strategic Brand Management, Second Edition, adopts an innovative socio-cultural perspective that provides students with an understanding of the dynamics of the field and enables them to engage with the issues that lie within. At the same time, the text also integrates more traditional notions of the brand in terms of equity and positioning. The wide experience of the author team--from consulting with industry leaders to teaching demanding MBA and executive development courses--has resulted in a text full of exciting ideas that are firmly grounded in managerial implications and applications. Building on a solid theoretical foundation, the authors also apply theory to examples throughout, helping students to understand the practical applications of brand management. By using a wealth of new and up-to-date illustrative examples and case material--including coverage of high-tech innovation--they have created a text that is both cutting-edge in terms of theory and also accessible to students.
In contrast to books which separate the five (or six, or seven) senses from one another, The Senses in Self, Culture, and Society is organized around intersecting themes within sociological and anthropological fields of study—such as "the senses and the self," "time, place, and the senses," "sensory order and social control" and so forth—by doing so, we appeal to a wide variety of scholars and students.
For three decades psychiatrists have turned to Lishman's Organic Psychiatry as the standard neuropsychiatry reference. It stood as the last great single author reference text in medicine, a combination of meticulous, exhaustive research conveyed in a beautifully clear style. Now the mantle has been passed to a group of five distinguished authors and it is to their considerable credit that the attributes which made Organic Psychiatry such a distinctive voice remain. The fourth Edition of Lishman's Organic Psychiatry is a rich blend of detailed clinical inquiry and up to date neuroscience. It should be on every psychiatrist;s book shelf." —Anthony Feinstein, MPhil, PhD., FRCP, Professor, Department of Psychiatry, University of Toronto, Canada Over the past 30 years, thousands of physicians have depended on Lishman's Organic Psychiatry. Its authoritative and reliable clinical guidance was - and still is - beyond compare. The new edition of this classic textbook has now been extensively revised by a team of five authors, yet it follows the tradition of the original single-authored book. It continues to provide a comprehensive review of the cognitive, emotional and behavioural consequences of cerebral disorders and their manifestations in clinical practice. Enabling clinicians to formulate incisive diagnoses and appropriate treatment strategies, Lishman's Organic Psychiatry is an invaluable source of information for practising psychiatrists, neurologists and trainees. This new edition: covers recent theoretical and clinical developments, with expanded sections on neuropsychology and neuroimaging includes a new chapter on sleep disorders whilst the chapters on Alzheimer's disease and related dementias, Epilepsy, Movement disorders and Traumatic brain injury have been extensively revised reflecting the greatly improved understanding of their underlying pathophysiologies showcases the huge advances in brain imaging and important discoveries in the fields of molecular biology and molecular genetics has been enhanced with the inclusion of more tables and illustrations to aid clinical assessment incorporates important diagnostic tools such as magnetic resonance brain images.
Identity and Participation in Culturally Diverse Societies presents an original discussion in an edited volume of how the links between identity, political participation, radicalization, and integration can provide a scientific understanding of the complex issue of coexistence between groups in culturally diverse societies. Offers a scientific understanding of the complex issue of coexistence between groups in culturally diverse societies Utilizes original theory which combines social psychology, sociology, and political science Includes an original and extensive discussion of combining the concepts of identity and diversity Innovatively and engagingly employs the latest research and state-of-the-art theory
This book provides a concise introduction to the increasingly important field of forensic mental health. It aims to set out both the key concepts in forensic mental health as well as the way the discipline operates in the broader context of criminal justice and mental health care systems. It will provide an ideal introduction to the subject for students taking courses in universities and elsewhere, for mental health practitioners in the early stages of their careers, and for professionals from other agencies needing an informed and up-to-date account of forensic mental health.
For three decades psychiatrists have turned to Lishman's Organic Psychiatry as the standard neuropsychiatry reference. It stood as the last great single author reference text in medicine, a combination of meticulous, exhaustive research conveyed in a beautifully clear style. Now the mantle has been passed to a group of five distinguished authors and it is to their considerable credit that the attributes which made Organic Psychiatry such a distinctive voice remain. The fourth Edition of Lishman's Organic Psychiatry is a rich blend of detailed clinical inquiry and up to date neuroscience. It should be on every psychiatrist;s book shelf." —Anthony Feinstein, MPhil, PhD., FRCP, Professor, Department of Psychiatry, University of Toronto, Canada Over the past 30 years, thousands of physicians have depended on Lishman's Organic Psychiatry. Its authoritative and reliable clinical guidance was - and still is - beyond compare. The new edition of this classic textbook has now been extensively revised by a team of five authors, yet it follows the tradition of the original single-authored book. It continues to provide a comprehensive review of the cognitive, emotional and behavioural consequences of cerebral disorders and their manifestations in clinical practice. Enabling clinicians to formulate incisive diagnoses and appropriate treatment strategies, Lishman's Organic Psychiatry is an invaluable source of information for practising psychiatrists, neurologists and trainees. This new edition: covers recent theoretical and clinical developments, with expanded sections on neuropsychology and neuroimaging includes a new chapter on sleep disorders whilst the chapters on Alzheimer's disease and related dementias, Epilepsy, Movement disorders and Traumatic brain injury have been extensively revised reflecting the greatly improved understanding of their underlying pathophysiologies showcases the huge advances in brain imaging and important discoveries in the fields of molecular biology and molecular genetics has been enhanced with the inclusion of more tables and illustrations to aid clinical assessment incorporates important diagnostic tools such as magnetic resonance brain images.
Centering Pakistan in a story of transnational Islam stretching from South Asia to the Middle East, Simon Wolfgang Fuchs offers the first in-depth ethnographic history of the intellectual production of Shi'is and their religious competitors in this "Land of the Pure." The notion of Pakistan as the pinnacle of modern global Muslim aspiration forms a crucial component of this story. It has empowered Shi'is, who form about twenty percent of the country's population, to advance alternative conceptions of their religious hierarchy while claiming the support of towering grand ayatollahs in Iran and Iraq. Fuchs shows how popular Pakistani preachers and scholars have boldly tapped into the esoteric potential of Shi'ism, occupying a creative and at times disruptive role as brokers, translators, and self-confident pioneers of contemporary Islamic thought. They have indigenized the Iranian Revolution and formulated their own ideas for fulfilling the original promise of Pakistan. Challenging typical views of Pakistan as a mere Shi'i backwater, Fuchs argues that its complex religious landscape represents how a local, South Asian Islam may open up space for new intellectual contributions to global Islam. Yet religious ideology has also turned Pakistan into a deadly battlefield: sectarian groups since the 1980s have been bent on excluding Shi'is as harmful to their own vision of an exemplary Islamic state.
This brand new textbook provides a complete course in forensic psychology, covering the criminal justice system, law and legislation, and treatments and outcomes for offenders. It offers rigorous coverage of the major topics: from theoretical concepts and research methods to explaining criminal acts and patterns of crime. The authors, both from leading institutions and well-known in the field, guide readers through the interlocking systems of criminal justice, mental health and social service provision, providing a deeper critical appreciation of what motivates crime and how criminal behaviour can be understood, assessed and treated. This text will be core reading for upper level undergraduates and postgraduates studying forensic psychology, either as a module on a BSc Psychology degree or on an MSc for trainee Forensic Psychologists. It will also be ideal for early career practitioners.
One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
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