Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.
Transitioning to I Can from I Can't provides life-changing data to help people in all walks of life make positive transitions. Readers receive inspiration to review their habits and thought processes, knowledge to delineate needed change, and help to seek solutions. Personal accounts of tough transitions provide avenues to make those hard decisions about change that will help you get to your desired end-state, either personal or work-life. Whether your transition is small, medium, or large, a testament provides you with ideas of how to begin. This book leads you to an opportunity for positive change. You will gather the understanding that positive change has no boundaries. Change unlocks the doors of advantage. Mentoring and coaching guides you to that change. By examining your inner-man, you are about to shift and transition to that place of impacting the human condition. This book assists you to move from the cloud of wanting to transition to completing the journey.
A sobering excavation of how deeply nineteenth-century American banks were entwined with the institution of slavery. It’s now widely understood that the fullest expression of nineteenth-century American capitalism was found in the structures of chattel slavery. It’s also understood that almost every other institution and aspect of life then was at least entangled with—and often profited from—slavery’s perpetuation. Yet as Sharon Ann Murphy shows in her powerful and unprecedented book, the centrality of enslaved labor to banking in the antebellum United States is far greater than previously thought. Banking on Slavery sheds light on precisely how the financial relationships between banks and slaveholders worked across the nineteenth-century South. Murphy argues that the rapid spread of slavery in the South during the 1820s and ’30s depended significantly upon southern banks’ willingness to financialize enslaved lives, with the use of enslaved individuals as loan collateral proving central to these financial relationships. She makes clear how southern banks were ready—and, in some cases, even eager—to alter time-honored banking practices to meet the needs of slaveholders. In the end, many of these banks sacrificed themselves in their efforts to stabilize the slave economy. Murphy also details how banks and slaveholders transformed enslaved lives from physical bodies into abstract capital assets. Her book provides an essential examination of how our nation’s financial history is more intimately intertwined with the dehumanizing institution of slavery than scholars have previously thought.
Covering major theoretical and methodological developments over recent decades in areas like social institutions, settlement types, gender, status, and power, this book addresses the developing understanding of where and how people in the past created and used domestic space. It will be a useful synthesis for scholars and an ideal text for advanced undergraduate and graduate courses in archaeology and architecture.
Diversity: Just what is it and why does it keep changing?, bursts forth a diverse group of animals, given human like qualities, whom provide readers with a clear and concise understandings of the forever evolving diversity values. This book details a wide range of diversity concerns relating to how individuals levels of understanding will affect the manner in which they relate to others. This relationship is in terms of business dealings and associations, intra-racial and inter-racial interactions, hair and clothing differences, religious diversification, gender, age, sex, social status, economic conditions, educational attainment, speech patterns, and sexual orientation.
The Good Lil Boys and Girls from the Buckeye State of Ohio and the Hoosier State of Indiana book is a compilation of stories of slave narratives shared by ex-slaves who either escaped to these two free states or moved to freedom. The ex-slaves described their experiences as children in slavery. The book is a part of a twelve-book series of Black Children Speak.
One of a series offering step-by-step instruction on computer software packages, this book presents the main features of WordPerfect 5.1. Examples and simulated practice exercises are provided, together with hints and shortcuts. Ancillary package available upon adoption.
A text which aims to be both compact and comprehensive in providing students with a working problem-solving knowledge of four software packages: MS-DOS; WordPerfect 5.1; Lotus 1-2-3, version 2.2; and dBase III plus.
Nearly 25,000 titles with current values fill this hardbound book. Much more than just a typical price guide, the book is a directory with scores of actual buyers listed by the subject matter they are searching for, as well as dealers offering the books at listed prices. It will put you in touch with a person interested in buying or selling the books you have piled on your bookshelves
This book offers a positive approach to encouraging healthy interactions and relationships, in a variety of real-life situations. It features chapters on personal understanding and self-enhancement, improving interpersonal communication skills and developing and enriching different types of relationships.
No other book on the market houses as much information for a bargain price. Once again over 50,000 listings from reliable sources are included and carefully checked by an authority on the subject. More than 400 expert advisors make sure only the best and most accurate data remains. Hundreds of sharp photographs accompany the 500+ categories: glass and porcelain, match holders, purses, cookie jars, jewelry, advertising, furniture, dolls, records and more. History and other pertinent facts complement the descriptive listings, which reflect the current market and developing trends.
This will help us customize your experience to showcase the most relevant content to your age group
Please select from below
Login
Not registered?
Sign up
Already registered?
Success – Your message will goes here
We'd love to hear from you!
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.