Sandra Vandermerwe's Books

Breaking Through, 2nd Edition

Implementing Disruptive Customer Centricity

By: S. Vandermerwe

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Breaking Through, 2nd Edition

Implementing Disruptive Customer Centricity

By: S. Vandermerwe

Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term.

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Page Count

176

Publisher

Springer

Published Date

ISBN 10

1137395516

ISBN 13

9781137395511

Breaking Through

Implementing Customer Focus in Enterprises

By: S. Vandermerwe

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Breaking Through

Implementing Customer Focus in Enterprises

By: S. Vandermerwe

In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprizes. In an environment of falling margins the model shows how to increase value to customers and improve business results.

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Page Count

212

Publisher

Springer

Published Date

ISBN 10

0230514308

ISBN 13

9780230514300

Myth, Ritual and Metallurgy in Ancient Greece and Recent Africa

By: Sandra Blakely

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Myth, Ritual and Metallurgy in Ancient Greece and Recent Africa

By: Sandra Blakely

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Page Count

343

Publisher

Cambridge University Press

Published Date

ISBN 10

0521855004

ISBN 13

9780521855006

Riding High

Horses, Humans and History in South Africa

By: Sandra Swart

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Riding High

Horses, Humans and History in South Africa

By: Sandra Swart

An examination of the role of horses in the colonial economies of South Africa Horses were key to the colonial economies of southern Africa, buttressing the socio-political order and inspiring contemporary imaginations. Just as they had done in Europe, Asia, the Americas and North Africa, these equine colonizers not only provided power and transportation to settlers (and later indigenous peoples) but also helped transform their new biophysical and social environments. The horses introduced to the southern tip of Africa were not only agents but subjects of enduring changes. This book explores the introduction of these horses under VOC rule in the mid-seventeenth century, their dissemination into the interior, their acquisition by indigenous groups and their ever-shifting roles. In undergoing their relocation to the Cape, the horse of the Dutch empire in southeast Asia experienced a physical transformation over time. Establishing an early breeding stock was fraught with difficulty and horses remained vulnerable in the new and dangerous environment. They had to be nurtured into defending their owners' ambitions: first those of the white settlement and then African and other hybrid social groupings. The book traces the way horses were adapted by shifting human needs in the nineteenth century. It focuses on their experiences in the South African War, on the cusp of the twentieth century, and highlights how horses remained integral to civic functioning on various levels, replaced with mechanization only after lively debate. The book thus reinserts the horse into the broader historical narrative. The socio-economic and political ramifications of their introduction is delineated. The idea of ecological imperialism is tested in order to draw southern African environmental history into a wider global dialogue on socio-environmental historiographical issues. The focus is also on the symbolic dimension that led horses to be both feared and desired. Even the sensory dimensions of this species' interaction with human societies is explored. Finally, the book speculates about what a new kind of history that takes animals seriously might offer us.

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Page Count

528

Publisher

NYU Press

Published Date

ISBN 10

1868148548

ISBN 13

9781868148547

Conflict: 2nd Edition

By: Sandra I. Cheldelin,Daniel Druckman

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Conflict: 2nd Edition

By: Sandra I. Cheldelin,Daniel Druckman

The contributors to this fully revised volume, a team of international experts with both academic and professional experience in the field, provide a broad range of geographical and disciplinary perspectives. Covering theory, research and practice, they analyze the different types of conflict and offer a thorough examination of the influences on conflict - structural, situational, strategic and cultural. Exploring conflict management and resolution, they also discuss negotiation, mediation, peace-keeping and peace-building.

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Page Count

497

Publisher

A&C Black

Published Date

ISBN 10

0826495710

ISBN 13

9780826495716

Religion, Social Memory and Conflict

The Massacre of Bojayá in Colombia

By: Sandra Milena Rios Oyola

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Religion, Social Memory and Conflict

The Massacre of Bojayá in Colombia

By: Sandra Milena Rios Oyola

This book studies how religion influences the way people in Colombia remember a massacre of 79 civilians that occurred in a Catholic church in 2002. It analyses how strategies of memorialisation are part of religious peacebuilding initiatives that aim to resist and denounce crimes against human, ethnic, cultural and economic rights.

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Page Count

298

Publisher

Springer

Published Date

ISBN 10

1137461845

ISBN 13

9781137461841

Gender, Crime and Criminal Justice

By: Kate Fitz-Gibbon,Sandra Walklate

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Gender, Crime and Criminal Justice

By: Kate Fitz-Gibbon,Sandra Walklate

This book examines the relationship between gender and crime and explores both the gendered nature of crime alongside the gendered nature of criminal victimisation. Covering theory, policy and practice, this new edition has been fully revised to reflect the wider changes, development and influence of gendered thinking in these areas. It brings together a range of key issues, including: Theories and concepts in feminist criminology, Gender and victimisation, Sexual and domestic violence, Male dominance in the criminal justice system, Gendered perspectives in law and criminal justice policy. New to the third edition is increased coverage of gender and crime in international perspective, particularly within the global south, and emerging concepts of risk and security. This is essential reading for advanced courses on gender and crime, women and crime, and feminist criminology.

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Page Count

259

Publisher

Routledge

Published Date

ISBN 10

1317221400

ISBN 13

9781317221401

Communication

A Hands-on Approach

By: Sandra Cleary

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Communication

A Hands-on Approach

By: Sandra Cleary

Book & CD. The ability to communicate well is a key marker of success in any environment, particularly in the world of work. This book is based on the widely used and respected "The Communication Handbook", written by a team of dedicated communicators and higher education specialists. Although the material has been substantially reworked and expanded, the focus remains on different forms of communication. The emphasis is placed on writing as a communication tool, particularly within the business environment. To support this, each chapter contains numerous exercises to enable the student to practise the skills learnt. An exciting addition to this text is the inclusion of online interactive exercises for students. The drilling exercises will enable students to reinforce the principles that have been explained and tested in the book, but in a fun, interactive and learning-enabled way. Lecturers can use the range of exercises to ensure that students are prepared before class and to reinforce the theories and techniques taught in the classroom. (The package is being piloted at a major South African university). The authors draw from substantial experience in the classroom and from close contact with business and industry. For that reason a student working through this book will be well prepared to communicate with success in the business environment.

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Page Count

452

Publisher

Juta and Company Ltd

Published Date

ISBN 10

0702177148

ISBN 13

9780702177149

Business Models for Industry 4.0

Concepts and Challenges in SME Organizations

By: Sandra Grabowska,Sebastian Saniuk

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Business Models for Industry 4.0

Concepts and Challenges in SME Organizations

By: Sandra Grabowska,Sebastian Saniuk

Utilizing Industry 4.0 technologies is essential to meet consumer expectations of personalized products and services but not without obstacles and challenges. This book provides comprehensive knowledge on the operating conditions and challenges of small- and medium-sized enterprises operating in the era of Industry 4.0 and proposes a Business Model 4.0 concept. The authors provide insights on the general conditions for the development of Economy 4.0 and Society 5.0, the expectations of modern consumers in product personalization, customization, servitization and the SME sector's requirements. In addition, the book offers a business model of cooperation between enterprises and the concept of rapid network prototyping methodology for the implementation of personalized products. It proposes the creation of e-business platforms that will allow for better integration of the customer with the manufacturer and the possibility of greater involvement in product configurations. The empirical research offered in this book will provide valuable insights for scholars and upper-level students across business disciplines, including strategic management, entrepreneurship, technology and innovation management.

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Page Count

152

Publisher

Taylor & Francis

Published Date

ISBN 10

1000860264

ISBN 13

9781000860269

Lippincott Manual of Nursing Practice

By: Sandra M. Nettina

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Lippincott Manual of Nursing Practice

By: Sandra M. Nettina

Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. A classic nursing reference, the fully updated Lippincott Manual for Nursing Practice, 11th Edition, offers expert nursing knowledge and much-needed practical guidance on patient care. Authoritative yet easy to follow, this comprehensive text guides you through the nursing concepts and skills particularly vital for medical-surgical assessment, care, and treatment. Essential for both in-the-classroom and on-the-unit guidance, this is the expertise that all students, new nurses, and medical-surgical nurses need to grasp essential nursing concepts, care management, and procedures.

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5181

Publisher

Lippincott Williams & Wilkins

Published Date

ISBN 10

1496379950

ISBN 13

9781496379955

An Occupational Perspective on Leadership

Theoretical and Practical Dimensions

By: Sandra Dunbar,Kristin Winston

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An Occupational Perspective on Leadership

Theoretical and Practical Dimensions

By: Sandra Dunbar,Kristin Winston

An Occupational Perspective on Leadership: Theoretical and Practical Dimensions, Third Edition is essential for occupational therapy students, practicing clinicians, and administrators. Building upon the 2 previous editions, Drs. Sandra Dunbar-Smalley and Kristin Winston provide an in-depth exploration of leadership theories alongside the application of occupational therapy theoretical models to leadership practice within the occupational therapy profession. The Third Edition includes new theoretical perspectives, case examples, and adapted reflection activities to further meet the needs of students and entry-level professionals. New chapters address: • Followership in the context of leadership • A systems approach to leadership • Shared leadership • Transforming health care with leaders for change An Occupational Perspective on Leadership: Theoretical and Practical Dimensions, Third Edition demonstrates the potential of occupational therapy leadership and encourages the next generation of students and clinicians to advance their understanding and application of occupational therapy and leadership theory for best practices.

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Page Count

427

Publisher

Taylor & Francis

Published Date

ISBN 10

1040142222

ISBN 13

9781040142226

Children of Hope

The Odyssey of the Oromo Slaves from Ethiopia to South Africa

By: Sandra Rowoldt Shell

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Children of Hope

The Odyssey of the Oromo Slaves from Ethiopia to South Africa

By: Sandra Rowoldt Shell

In Children of Hope, Sandra Rowoldt Shell traces the lives of sixty-four Oromo children who were enslaved in Ethiopia in the late-nineteenth century, liberated by the British navy, and ultimately sent to Lovedale Institution, a Free Church of Scotland mission in the Eastern Cape, South Africa, for their safety. Because Scottish missionaries in Yemen interviewed each of the Oromo children shortly after their liberation, we have sixty-four structured life histories told by the children themselves. In the historiography of slavery and the slave trade, first passage narratives are rare, groups of such narratives even more so. In this analytical group biography (or prosopography), Shell renders the experiences of the captives in detail and context that are all the more affecting for their dispassionate presentation. Comparing the children by gender, age, place of origin, method of capture, identity, and other characteristics, Shell enables new insights unlike anything in the existing literature for this region and period. Children of Hope is supplemented by graphs, maps, and illustrations that carefully detail the demographic and geographic layers of the children’s origins and lives after capture. In this way, Shell honors the individual stories of each child while also placing them into invaluable and multifaceted contexts.

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Page Count

564

Publisher

Ohio University Press

Published Date

ISBN 10

0821446320

ISBN 13

9780821446324

Effective Family Support

Responding to What Parents Tell Us

By: Cheryl Burgess,Ruth McDonald,Sandra Sweeten

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Effective Family Support

Responding to What Parents Tell Us

By: Cheryl Burgess,Ruth McDonald,Sandra Sweeten

A practice focused guide that assists social workers and others to support families who need help with the task of parenting their children. This support may be required because families are lacking informal networks of support or because of professional worries about the levels of care parents or other carers are providing for their children.

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Page Count

194

Publisher

Liverpool University Press

Published Date

ISBN 10

1780465866

ISBN 13

9781780465869

Unfolding Stakeholder Thinking 2

Relationships, Communication, Reporting and Performance

By: Jörg Andriof,Sandra Waddock,Bryan Husted,Sandra Sutherland Rahman

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Unfolding Stakeholder Thinking 2

Relationships, Communication, Reporting and Performance

By: Jörg Andriof,Sandra Waddock,Bryan Husted,Sandra Sutherland Rahman

This book is the companion to "Unfolding Stakeholder Thinking: Theory, Responsibility and Engagement", which examined many emerging theoretical and normative issues and was released to acclaim in October 2002. "Unfolding Stakeholder Thinking 2" collects a series of essays by leading researchers worldwide to focus on the practice of stakeholder engagement in terms of relationship management, communication, reporting and performance. As stakeholder relationships and business in society have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practice and academia. The first part of the book makes clear that simply engaging with stakeholders is insufficient to build successful stakeholder strategies. Companies, considered as the focal entity in a relationship, also need to actively communicate with stakeholders and manage their relationships. Dialogue is essential but can only be useful if companies listen to the messages that stakeholders are sending them. It is also essential to understand the role of power and influence in stakeholder engagement strategies especially if partnerships or collaborations emerge from the relationships that are engendered. The book examines a wide range of corporate–NGO collaborations to determine what makes them effective – and what makes them fail. Conflict management in stakeholder alliances is also discussed. The second part of the book addresses the critically important element of emerging schemes for the assessment, measurement and reporting of business in society and relationships involving stakeholders. A variety of current approaches to stakeholder assessment and reporting are discussed here including social auditing and sustainability reporting. The evolution of stakeholder thinking has led to a new view of the firm as an organism embedded in a complex web of relationships with other organisms. The role of management becomes immensely more challenging, when stakeholders are no longer seen as simply the objects of managerial action but rather as subjects with their own objectives and purposes. This book captures the complexity of managing relationships with stakeholders and will provide both practitioners and researchers with a wealth of information on the benefits and consequences of this practice.

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Page Count

317

Publisher

Routledge

Published Date

ISBN 10

1351281828

ISBN 13

9781351281829

Hyenas

By: Sandra Markle

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Hyenas

By: Sandra Markle

A look at the world of hyenas, especially brown hyenas.

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Lerner Publications

Published Date

ISBN 10

0822531941

ISBN 13

9780822531944

Crossover Fiction

Global and Historical Perspectives

By: Sandra L. Beckett

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Crossover Fiction

Global and Historical Perspectives

By: Sandra L. Beckett

In Crossover Fiction, Sandra L. Beckett explores the global trend of crossover literature and explains how it is transforming literary canons, concepts of readership, the status of authors, the publishing industry, and bookselling practices. This study will have significant relevance across disciplines, as scholars in literary studies, media and cultural studies, visual arts, education, psychology, and sociology examine the increasingly blurred borderlines between adults and young people in contemporary society, notably with regard to their consumption of popular culture.

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Page Count

360

Publisher

Routledge

Published Date

ISBN 10

1135861307

ISBN 13

9781135861308

From Tin Soldiers to Russian Dolls

Creating Added Value Through Services

By: Sandra Vandermerwe

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From Tin Soldiers to Russian Dolls

Creating Added Value Through Services

By: Sandra Vandermerwe

From Tin Soldiers To Russian Dolls is based on several years into how companies can gain maintain customers by adding value through first class service. 'Tin soldiers' are companies, structures and people who think and operate in a linear fashion, producing internally efficient 'things'.

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Page Count

280

Publisher

Digital Press

Published Date

ISBN 10

0750618817

ISBN 13

9780750618816

Competing Through Services

Strategy and Implementation : Cases and Text

By: Sandra Vandermerwe,Christopher H. Lovelock,Marika Natasha Taishoff

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Competing Through Services

Strategy and Implementation : Cases and Text

By: Sandra Vandermerwe,Christopher H. Lovelock,Marika Natasha Taishoff

Combining cases with introductory material, this text addresses management situations across a range of industries, with regard to service industries. It looks at service processes, performance, profitability and people. Demonstrations of the unique aspects of value-added services are given, showing how contemporary strategies differ from traditional approaches. This casebook offers a practical framework for handling the multiplicity of issues in implementing strategies for services.

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Page Count

452

Published Date

ISBN 10

0130971308

ISBN 13

9780130971302

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