Longlisted for the Charles Taylor Prize and selected as a Globe and Mail Top 100 Book and an iTunes Store Best Book Globe and Mail columnist Sandra Martin honours the lives of Canada's famous, infamous, and unsung heroes in this unique collection of obituaries of the first decade of the twenty-first century. Here are Canadian icons such as Prime Minister Pierre Trudeau, economist John Kenneth Galbraith, social activist June Callwood, and urban theorist Jane Jacobs. Here are builders such as feminist and editor Doris Anderson, and businessman and famed art collector Ken Thomson. Here are our rogues, rascals, and romantics; our service men and women; and here are those private citizens whose lives have had an undeniable public impact. Finally, Martin interweaves these elegant and eloquent biographies with the autobiography of the obit writer, offering an exclusive and intimate view of life on the dead beat. Beautifully written, compelling, and vivid, Working the Dead Beat is a tribute to those individuals who, each on their own and as a collective, tell the story of our country, and to the life of the obit writer who chronicles their extraordinary lives.
A visual catalog for jewelry, bead artists and crafters who will relish the opportunity to have so many ideas at their fingertips to inspire their own projectsThis book would be the second volume of Quarry's 1,000 series-an eye candy-laden follow-up to the very successful 1,000 Artist Trading Cards(Quarry, Spring 2007).A showcase of stunning jewelry bits and pieces, "bling" and embellishments, will feed the creative appetites of crafters and jewelry makers everywhere. This second craft collection will offer color, sparkle, texture, dimension, and clever, creative use of materials. One piece of jewelry might have several points of interest to be highlighted: an antique clasp, textured lampwork beads, and intricate knots.
Between 1872 and 1886, before he achieved acclaim for his Wild West show, "Buffalo Bill" led a troupe of traveling actors known as a Combination across the country performing in frontier melodramas. Biographies of William Frederick Cody rarely address these fourteen rather obscure years when Cody honed the skills that would make him the world-renowned entertainer as he is now remembered. In this revision of her earlier book, Buffalo Bill, Actor, Sandra Sagala chronicles the decade and a half of Cody's life as he crisscrossed the country entertaining millions. She analyzes how the lessons he learned during those theatrical years helped shape his Wild West program, as well as Cody, the performer.
CMMI® for Development (CMMI-DEV) describes best practices for the development and maintenance of products and services across their lifecycle. By integrating essential bodies of knowledge, CMMI-DEV provides a single, comprehensive framework for organizations to assess their development and maintenance processes and improve performance. Already widely adopted throughout the world for disciplined, high-quality engineering, CMMI-DEV Version 1.3 now accommodates other modern approaches as well, including the use of Agile methods, Lean Six Sigma, and architecture-centric development. CMMI® for Development, Third Edition, is the definitive reference for CMMI-DEV Version 1.3. The authors have revised their tips, hints, and cross-references, which appear in the margins of the book, to help you better understand, apply, and find information about the content of each process area. The book includes new and updated perspectives on CMMI-DEV in which people influential in the model’s creation, development, and transition share brief but valuable insights. It also features four new case studies and five contributed essays with practical advice for adopting and using CMMI-DEV. This book is an essential resource–whether you are new to CMMI-DEV or are familiar with an earlier version–if you need to know about, evaluate, or put the latest version of the model into practice. The book is divided into three parts. Part One offers the broad view of CMMI-DEV, beginning with basic concepts of process improvement. It introduces the process areas, their components, and their relationships to each other. It describes effective paths to the adoption and use of CMMI-DEV for process improvement and benchmarking, all illuminated with fresh case studies and helpful essays. Part Two, the bulk of the book, details the generic goals and practices and the twenty-two process areas now comprising CMMI-DEV. The process areas are organized alphabetically by acronym for easy reference. Each process area includes goals, best practices, and examples. Part Three contains several useful resources, including CMMI-DEV-related references, acronym definitions, a glossary of terms, and an index.
Software plays a critical role in today’s global information economy. It runs the computers, networks, and devices that enable countless products and services. Software varies in size from vast enterprise and communications systems like the enormous enterprise resource planning system from SAP to the tiny app Angry Birds. This book offers a profile of the software industry and the companies in the industry. It describes the primary products and services produced; reviews its history; explains how the industry is structured; discusses its economics and competitive environment; and examines important trends and issues including globalization, workforce, regulation, and the emergence of new software business models. Software runs the computers and networks that support the flow of information in the global economy, and this book provides a real look at the intricacies of this industry.
Lexie's high school experience starts out so well. Her landing a seat in the Columbus Jr. Symphony rewards her musical skills. Her classes introduce her to really nice kids. But there isn't enough time in the day to practice, become active with her friends in theater, and achieve good grades. And then there is her mother's reluctance to accept her new friends, and her need for support to adjust to her new culture, surroundings and pressures. Her parents, Anne and Kenneth Hamilton have their own issues. Anne has almost lost one of her younger daughters to a swimming pool accident. When Kenneth has an opportunity to take a professor position at The Ohio State University in Columbus, Ohio, she cannot wait to leave the small town in Georgia where she had raised her two older children to avoid the feeling that she could still lose one of her little girls. Kenneth has recently injured his back. Still trying to heal from the injury and deal with the stress of a new position, he becomes dependent on Percocet and Xanax. Lexie tries to make her way on her own in the social maze of teenage culture in a suburban high school. When she catches the eye and the heart of a senior boy but then breaks up with him, her friends spread the rumor she is gay. Her sophomore year and junior year bring further challenges. She reaches into her parents' medicine cabinet to feel normal. She accidentally ODs. Her mother thinks Lexie needs further discipline and restrictions. Lexie denies she needs help. She loses patience waiting to gain her mother's trust. More than a Young Adult novel, The Rabbit Trap will give parents and teens quite a few topics to discuss.
Marketers around the globe are recognizing that increasing customization and precision is critical to their commercial success. Rather than devoting marketing budgets to mass campaigns, precision marketers are mining customer data for predispositions and propensities to spend, in order to target buyers in more sophisticated ways, where all communications are targeted and relevant to each individual recipient. Precision Marketing will help you to develop the perspectives, capabilities and skills necessary to deliver these more powerful marketing results. Drawing on case studies from companies such as Fiat, Amazon, Tesco and ING, Precision Marketing shows how today's leading performers are beginning to recognize, identify and capitalize on many of the concepts of precision marketing, to set themselves apart and reach a whole new level of growth.
The Interviewer's Handbook advises on interview techniques for a variety of workplace situations including recruitment interviews, performance appraisals, attendance and absence management, discipline and grievance management and accident investigation. This book offers essential advice on the use of effective questioning techniques and how to get the most out of an interviewee. It provides in-depth guidance on the role that body language plays and examines the significance of listening techniques. The Interviewer's Handbook also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are provided throughout to illustrate these vital techniques and how they get the best out of the interviewee and interviewer.
The new edition of a bestseller, Information Technology Control and Audit, Fourth Edition provides a comprehensive and up-to-date overview of IT governance, controls, auditing applications, systems development, and operations. Aligned to and supporting the Control Objectives for Information and Related Technology (COBIT), it examines emerging trend
The book is about a preacher who because of losing so many things in his life and now being forcibly retired goes crazy and delusional. He starts to rob graves, seeks revenge on his enemies, cannibalizes some of his dead congregation, and does other terrible things. This book has many things going on that l think readers will enjoy, so sit back and read this unforgettable book.
Ellie Rutherford had lost both parents, and, through some skullduggery, the family fortune. She had only her uncle in Wales, who made pottery, with whom to live. Athan, Lord Griffin, had found Ellie in an inn yard, and because she so resembled the portrait in his home, he had kissed her, though he was engaged to another. His groom Gwilym had some magic about him. Regency Romance Paranormal by Sandra Heath; originally published by Signet Super Regency Romance
The headline-grabbing financial scandals of recent years have led to a great urgency regarding organizational governance and security. Information technology is the engine that runs modern organizations, and as such, it must be well-managed and controlled. Organizations and individuals are dependent on network environment technologies, increasing the importance of security and privacy. The field has answered this sense of urgency with advances that have improved the ability to both control the technology and audit the information that is the lifeblood of modern business. Reflects the Latest Technological Advances Updated and revised, this third edition of Information Technology Control and Audit continues to present a comprehensive overview for IT professionals and auditors. Aligned to the CobiT control objectives, it provides a fundamental understanding of IT governance, controls, auditing applications, systems development, and operations. Demonstrating why controls and audits are critical, and defining advances in technology designed to support them, this volume meets the increasing need for audit and control professionals to understand information technology and the controls required to manage this key resource. A Powerful Primer for the CISA and CGEIT Exams Supporting and analyzing the CobiT model, this text prepares IT professionals for the CISA and CGEIT exams. With summary sections, exercises, review questions, and references for further readings, it promotes the mastery of the concepts and practical implementation of controls needed to effectively manage information technology resources. New in the Third Edition: Reorganized and expanded to align to the CobiT objectives Supports study for both the CISA and CGEIT exams Includes chapters on IT financial and sourcing management Adds a section on Delivery and Support control objectives Includes additional content on audit and control of outsourcing, change management, risk management, and compliance
A brilliant writer, first-time mother, and respected biologist, Sandra Steingraber tells the month-by-month story of her own pregnancy, weaving in the new knowledge of embryology, the intricate development of organs, the emerging architecture of the brain, and the transformation of the mother's body to nourish and protect the new life. At the same time, she shows all the hazards that we are now allowing to threaten each precious stage of development, including the breast-feeding relationship between mothers and their newborns. In the eyes of an ecologist, the mother's body is the first environment, the mediator between the toxins in our food, water, and air and her unborn child.Never before has the metamorphosis of a few cells into a baby seemed so astonishingly vivid, and never before has the threat of environmental pollution to conception, pregnancy, and even to the safety of breast milk been revealed with such clarity and urgency. In Having Faith, poetry and science combine in a passionate call to action.A Merloyd Lawrence Book
- Content updated to reflect national registration and standards for practice of the NMBA and NCNZ - 'Stories' throughout – featuring case studies on chapter content - Reflection points throughout the chapters to encourage personal reflection - New chapters, including:- Nursing and social media- Health disparities: the social determinants of health- Mental health promotion- Global health and nursing - Includes eBook with print purchase on evolve
The Spanish speaking world is on the move. All across South America, Central America, and Mexico Spanish speakers are upwardly mobile expanding their horizons and seeking economic advancement. For those looking toward the international scene the learning of English is now of utmost importance. But learning English from a Grammar text is not sufficient. Understanding the English language and using it in daily life requires much more knowledge. All About Learning English gives the reader All kinds of trick and techniques to learn English plus a deeper understanding of language itself. By explaining the mysteries of English this book will make the student’s life much more pleasant and it will make the learning English easier and faster . El mundo hispanoparlante se encuentra en movimiento. A través de todo Suramérica, América central y México se puede encontrar hispanohablantes en plena movilidad ascendente expandiendo sus horizontes y buscando progreso económico. Para aquellos que miran hacia el escenario internacional el aprendizaje del inglés es hoy de suma importancia. Pero aprender inglés inglés de un libro de gramática no es suficiente. Entender el idioma inglés y usarlo en la vida diaria requiere de mucho más conocimiento. Todo sobre aprender inglés le da al lector Todo tipo de trucos y técnicas para aprender inglés además de un entendimiento más profundo el idioma en sí. Al explicar los misterios del inglés éste libro hará más placentera la vida del estudiante y podrá aprender inglés de manera más fácil y rápida.
“This new edition of an indispensable textbook… covers a huge range of topics illustrated by case studies and practical activities. It will enable schools to navigate through the complex challenges they meet on a daily basis, making education both inclusive and effective for all.” Uta Frith, Emeritus Professor in Cognitive Development, University College London, UK “This updated edition of an already essential text is a must read for anyone with an interest in special educational needs, inclusion and diversity in education. It is thoroughly researched, accessibly written, and strikes the perfect balance between emphases on theory, research, policy and practice throughout.” Neil Humphrey, Sarah Fielden Professor of Psychology of Education, University of Manchester, UK Special Educational Needs, Inclusion and Diversity has established itself as the textbook on special educational needs and disabilities (SEND). This new edition retains the considered balance between theory, research and practice, written in an accessible, user-friendly style. The fourth edition contains key updates in response to changes in the field, including developments in national policy and ways of thinking about SEND. There is a focus on reducing inequalities and enhancing inclusion to ensure relevance to working within diverse communities. Up-to-date psychological and educational methods are examined in the book to support assessment and evidence-based intervention with children and young people. Key features include: •The increasingly diverse SEND approaches across England, Wales, Scotland and Ireland, within an international context •Identification, assessment and intervention strategies for those with SEND aged from 0-25 years •Extensive exploration of current developments, in particular within autism, mental health, mathematics and sensory needs •A focus on professional ethics, parental support for learning and person-centred practices •Case studies and learning activities to reflect contemporary best practice Special Educational Needs, Inclusion and Diversity is a comprehensive guide for educational professionals to support them in maximising inclusion while recognising and supporting diversity. Sandra Dunsmuir is Professor of Educational and Child Psychology at University College London, UK. Tony Cline is Honorary Research Fellow with the Educational Psychology Group at University College London, UK. Norah Frederickson is Emeritus Professor of Educational Psychology at University College London, UK.
This book explores key contemporary issues in education, featuring the latest theoretical perspectives and policies, aimed at supporting the professional development and understanding of those working or intending to work in the education sector. Both school- and college-based education have faced rapid change over the last few years. A strong research base around the impact of these changes is emerging, enabling a critically informed debate on policy and practice developments. The book provides an up to date evidence-based overview of key changes, their underlying rationale and an examination of alternative viewpoints. The content is concise and focused while still developing readers’ critical thinking skills through tasks embedded within each chapter as well as a distinct section on critical reflective thinking. Other key topics include inclusion, leadership, community education, comparative education, research and education futures.
CMMI-ACQ® (Capability Maturity Model® Integration for Acquisition) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Modeled after CMMI®, Second Edition, which documented CMMI for Development, this book is the definitive reference for the current release of CMMI for Acquisition (version 1.2). In addition to the entire CMMI-ACQ model, the book includes tips, hints, cross-references, and other author notes to help you understand, apply, and find more information about the content of the acquisition process areas. The authors also have added two chapters to illustrate the application of CMMI-ACQ in industry (a case study from General Motors) and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Finally, two separate chapters describe special acquisition needs in a government environment and real experiences with CMMI-ACQ from industry. Part Two first describes generic goals and generic practices, and then, in twenty-two sections, details each of the CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically by process area acronym to facilitate quick reference. Part Three provides several useful references, including sources for further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.
Nursing Leadership covers contemporary concepts in leadership and management and their application to nursing practice. In addition to covering the fundamentals, a wide range of current topics are addressed including: change management, contemporary approaches to nursing care delivery & health outcomes evaluation; developing & enhancing quality in nursing practice; research based practice; cultural change processes; shared governance; development & leadership of staff; quality of work life issues; quality work environments; and industrial relations. Nursing Leadership provides a fresh innovative approach to the topic and is designed to stimulate interest in theory and concepts as well as providing the reader with strategies that can be readily tested and applied in practice.
First published in 1989, this book provides a comprehensive introduction to the study of the victims of crime and the way in which they are treated in society generally, and in the criminal justice process in particular. The study of victims of crime is important to academics, the wider community of policy initiation and implementation, and to the political arena. Sandra Walklate examines the nature of this interest, and the contributions of victim-related research and criminal victimization surveys, in order to be able to provide the reader with a critical assessment of the issues involved. This book will be of interest to students of criminology, sociology, social policy and law, as well as victim support workers, probation officers, social workers, police officers and all those interested in the plight of victims of crime.
When a Cessna carrying a cargo of cocaine crashes in the Peruvian Highlands, Canadian University students John Emerson and Phil MacAllister, who are camping nearby, rush to the scene. They witness the pilot and co-pilot fleeing on foot. John and Phil continue to discover the wreckage and its illicit contents. Shortly thereafter, two Peruvian National Police Officers, Officer Ramirez and Officer Paredés, arrive at the scene, They stage the murder of Phil MacAllister, confiscate a portion of the cocaine for themselves, and arrest John Emerson for drug trafficking. Private defense investigators, Stella Bennett and Victor Caballero team up and set out with the difficult task of proving John's innocence. They are lead on an adventure of intrigue and suspense as they search for incriminating evidence against the officers who murdered Phil MacAllister and framed John Emerson. When the suspect is finally released, he assists lead Detective Walter Diéz in the case by working with a sketch artist to help identify the pilot. When the sinister pilot Malcolm Murray learns from an inside source that the prisoner has been released and a portion of his precious cargo was stolen, he kidnaps the young tourist John Emerson believing that he is the culprit. He wants his precious cargo back!
A bigger and bigger part of the workforce is telecommuting. And managers need new skills to get the most out of this increasingly far-flung staff. This indispensable guide includes case studies, checklists, and sample forms and charts. It shows managers how to use teleconferencing technology to communicate with distanced workers, make the best use of scheduling software to monitor productivity, and even end the arrangement if it's not working. One of the best ways for companies to save money in lean times is to send their employees home to work. But that requires a different kind of workforce and a different kind of management. This book shows how to make the long-distance relationship work for everyone!
A comprehensive yet accessible handbook for writing and conducting meaningful, effective performance reviews, geared toward managers of all levels, from the author of How to Write It. Performance reviews are one of the best tools managers have to shape company talent and culture, develop strong channels of communication with employees, and create systemic change. However, the stress and struggle to find just the right words is often what managers and HR professionals dislike most about conducting employee evaluations. In this pithy, user-friendly handbook, author and writing teacher Sandra E. Lamb lays out the best methods and proven tactics to administer productive evaluations that benefit both parties—and the company. Lamb teaches managers how to design scoring systems for employees that track progress with hard data, how to best prepare for and conduct both in-person and written reviews, and the key words to use. Covering hard and soft skills, 3000 Power Words and Phrases for Effective Performance Reviews includes lists of powerful phrases and words that clearly describe performance—both positive and negative—including sections targeted to specific industries and jobs. This guide empowers managers at all levels to master the art of performance reviews that achieve results.
This completely revised second edition of the definitive South Florida guidebook offers coverage of Tampa, the Gulf Coast, South Beach, Miami, and the Keys. In diverse, exciting South Florida you might catch a glimpse of an endangered Florida panther in a nature preserve in the morning and visit a four-star restaurant and world-class nightclub that evening. This rich destination welcomes visitors from all over the world with its vibrant arts communities and multicultural historic sites, luxurious seaside resorts and lush forests, and some of the best fishing and diving in the United States. With cattle ranches and citrus groves all the way down to the mighty swamps of the Everglades and Big Cypress there are endless opportunities for exploration and discovery for singles, couples, and families. From eco-friendly establishments and environmental information about the region to its trendy nightlife, out-of-the-way attractions, and best beach hotels, Explorer’s Guide South Florida is a thorough introduction to an alluring place that tourists as well as locals simply shouldn’t miss. Detailed maps, an index, an alphabetical “What’s Where” subject guide, and helpful icons that highlight places that offer special value, are pet-, gay-, and family-friendly, and are wheelchair accessible round out this incredible resource, your perfect travel companion.
This is the first book to provide a comprehensive review and analysis of how media produced by ethnic communities, and for ethnic communities, affect identity and perceived lines of division between "us" and "others," as well as how the production and consumption of ethnic media affect the character of the larger media and societal landscapes. Integrating key ethnic media studies with original research, this book makes a unique contribution by covering both consumers and producers of ethnic media, as well as the history of ethnic media, its role in ethnic communities, the effect of globalization, and the professional challenges faced by ethnic media journalists. A compelling discussion on the future of ethnic media concludes the book and points the way toward further research. Key Features: A fresh viewpoint: The book focuses on how and why ethnic and racial minorities produce and consume media for themselves—not just how they are represented in or by the media. An ecological approach: The authors explore the growth of ethnic media in different socio-political contexts and approach ethnic media from the vantage points of both the audience and the media organization. An international focus: Provides readers with comparative examples from around the world. A conceptual and practical focus: Conceptual content is relevant, timely, and connected to readers′ lived experiences through real-world case studies. A student-friendly presentation: In each chapter, introductory bullet points identify the main concepts and issues, key terms are defined, student projects are suggested, and discussion questions are provided.
Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team. Its intended for all people and organizations who want to go beyond selling something to meaning something. Its about moving past carrying out mere commercial transactions to building relationships and surprising with pleasant experiences.Creating memorable experiences is a powerful form of differentiation. Value propositions are becoming homogenized, so audiences pay less and less attention every time. No matter what you sell or what industry youre in, everything implies a significant level of service. Whether you are a sales rep, a freelancer, or the head of a large corporation, the service you provide and the experiences of those who buy from you make a difference. Each experience determines whether a customer will buy from you again and recommend you to others, or whether it will be the first and last time you see them.Its about how your customers perceive all of their interactions with your company. These interactions happen all the time: before, during, and after the purchase; with all kinds of people and processes. The quality of the experience isnt determined by the company, but by the customer according to his own perception and expectations.This book offers examples from different parts of the world, especially from Latin America.
Drawing on postmodern theory's insights regarding discourse, ideology and power, this book explores the ways in which Paul navigated fluctuating and complex relationships of power with his churches, contributing to a discourse that defined the power dynamics of early Christianity. With respect to his own converts as well as to other leaders of the early church, and in the heart of his theological language, Paul is seen to take part in a discourse that reinforces his apostolic authority.
All About Learning English is not an English textbook. It is, however, a book designed to help all students who are learning English in ways other books do not. This first edition, which includes Chinese translation, will help students who read either English or Chinese to understand the differences between traditional teaching and learning methods of the past and the current teaching methods thought of as “best practice” today in the West. This book also gives students currently involved in a traditional class tools and techniques they can use to make the learning of English speedier and less of a struggle. Students who read Chinese can fully understand the topics as the translations follow the English text closely, and there are numerous examples illustrating each point. This book teaches a student to understand his own personal learning style and gives him tips and techniques that will make his learning speedier and much more pleasant. This is a unique book—a must read for everyone struggling to learn the English language.
It doesnt take a rocket scientist to understand the value of a well-thought-out marketing program. But carving a niche in the marketplace can be a daunting task. "Lies Start-Ups Tell Themselves to Avoid Marketing" guides readers through the pitfalls and challenges to a successful start-up or product launch.
Competition Law of the EU and UK is the essential introduction to competition law. Clear and accessible, without compromising on rigor, it helps students to navigate all of the technicalities of competition law. With strong coverage of the economics underpinning the law, this text leads students through the complexities of competition law and helps them to understand its principles. Designed to bring the law to life, a range of learning features aid comprehension and invite students to think about the many applications of competition law. Key cases boxes provide lively discussion, and user-friendly flow charts and visual aids offer a stimulating approach to competition law, making it an ideal introduction to the subject for undergraduates and postgraduates new to this area of law. An Online Resource Centre accompanies this book and provides: Summary maps and key cases - downloadable for ease of use Multiple choice questions - to help students to self-check progress and understanding Table of OFT decisions - for quick reference Web links - to enable students to take their learning further
All humans are nascent evaluators. Evaluation has been with us throughout history, and in its modern form has moved from the margins to the centers of organizations, agencies, educational institutions, and corporate boardrooms. No longer a specialized, part-time activity, evaluation has become institutionalized, a common practice, and indeed an important commodity in political and social life. The Encyclopedia of Evaluation is an authoritative, first-of-its-kind who, what, where, why, and how of the field of evaluation. Covering professional practice as well as academia, this volume chronicles the development of the field—its history, key figures, theories, approaches, and goals. From the leading publisher in the field of evaluation, this work is a must-have for all social science libraries, departments that offer courses in evaluation, and students and professional evaluators around the world. The entries in this Encyclopedia capture the essence of evaluation as a practice (methods, techniques, roles, people), as a profession (professional obligations, shared knowledge, ethical imperatives, events, places) and as a discipline (theories and models of evaluation, ontological and epistemological issues). International Scope Despite the fact that evaluation practice is not institutionalized in the same way around the world, the encyclopedia recognizes the international growth of the profession, due in large part to organizations such as UNICEF, the World Bank, and USAID. Entries cover the following: Afghanistan, Belgium, Cambodia, Ethiopia, Germany, Greece, Guyana, Israel, Netherlands, Niger, Scotland, South Africa, Spain, and Uganda. In addition, the international group of authors includes contributions from more than a dozen nations. There are a number of stories about evaluation practice around the world that are set off as sidebars in the text. These stories provide a glimpse into the nature of evaluation practice in a diverse set of circumstances, delineate the common and uncommon issues for evaluators around the world, and point to the complexities of importing evaluation from one culture to another. Interdisciplinary Methodological Coverage Much of the practice of evaluation has grown out of the social science research tradition. While psychological methods and psychometrics continue to be useful, evaluation research today draws from a wide range of disciplines, including anthropology, education, political science, literary criticism, systems theory, and others. This Encyclopedia covers all of the relevant methodologies, including both qualitative and quantitative approaches. Evaluators and Theories The Encyclopedia of Evaluation includes significant coverage of the major figures in the field throughout its history. Many of these figures are well known for a particular theory or approach, and whenever applicable, the entries make this connection for the reader as well as provide references for further reading. Good examples include Michael Quinn Patton and Utilization-Focused Evaluation, David Fetterman and Empowerment Evaluation, Daniel Stufflebeam′s CIPP Model of Evaluation, and Huey Chen and Theory-driven Evaluations. Key Themes • Concepts, Evaluation • Concepts, Methodological • Concepts, Philosophical • Concepts, Social Science • Ethics and Standards • Evaluation Approaches and Models • Evaluation around the World, Stories • Evaluation Planning • Evaluation Theory • Laws and Legislation • Organizations • People • Publications • Qualitative Methods • Quantitative Methods • Representation, Reporting, Communicating • Systems • Technology • Utilization Key Features • More than 100 contributors from around the world • Single, affordable volume with nearly 600 entries arranged alphabetically • Entries written by an international team of experts, including narratives that depict evaluation practice around the world • Reader′s Guide arranges entries into 18 thematic categories to facilitate browsing among core topics Editorial Board Ross Connor, University of California, Irvine Lois-Ellin Datta, Consultant Melissa Freeman, University at Albany Rodney Hopson, Duquesne University Saville Kushner, University of the West of England, U.K. Yvonna S. Lincoln, Texas A&M University Cheryl MacNeil, Community Activist and Evaluation Consultant Donna M. Mertens, Gallaudet University, Washington DC James Mugaju, UNICEF Zenda Ofir, EvalNet Michael Quinn Patton, Union Institute and University Hallie Preskill, University of New Mexico Debra Rog, Vanderbilt University Patricia Rogers, Evaluation Practitioner, Researcher, and Educator Thomas A. Schwandt, University of Illinois, Urbana-Champaign Michael Scriven, Auckland University, New Zealand Elizabeth Whitmore, Carleton University, Canada
This bundle contains Always the Baker, Never the Bride; Always the Wedding Planner, Never the Bride; and Always the Designer, Never the Bride. Always the Baker, Never the Bride Thirty-six-year-old Emma Rae Travis has been baking specialty cakes and melt-in-your-mouth pastries at The Backstreet Bakery in historic Roswell, just outside of Atlanta, for the last six years. But here’s the rub about her job as a baker ... Emma is diabetic. When she tastes her creations, it can only be in the most minute portions. Emma is considered an artisan for the stunning crème brulee wedding cake that won her the Passionate Palette Award last year, but she’s never even had a full slice of it. Still her skills in the bakery have attracted the attention of Jackson Drake, owner of a new wedding destination hotel nearby. Can the take-no-prisoners hotel owner woo the arrogant baker to join the staff at The Tanglewood Inn? Always the Wedding Planner, Never the Bride As a wedding planner, Sherilyn Caine should have the perfect wedding experience... After all, she just landed her dream job at the wedding destination hotel, The Tanglewood. The rest should be a piece of cake. But while everything else goes smoothly, her own wedding plans start to sink right before her eyes. One way or the other, Sherilyn is determined to make this wedding work--until the latest development threatens to call the whole thing off. Is it possible that Sherilyn is allergic to her fiancé? Always the Designer, Never the Bride How many dresses can a designer design before she finally designs her own? It’s taken Audrey Regan years to establish herself as a wedding dress designer, and to date she’s been roped into creating dresses for nine of her girlfriends. When the latest request comes from her very best friend, Audrey can hardly turn Carly down. Still, Carly’s wedding is nothing short of an event, complete with Prince Charming, and the festivities--everything to make Audrey question whether there’s a prince of her own anywhere in her future.
Everyone feels sad when somebody dies, and people with intellectual disabilities have the same feelings of grief as anyone else. This book tells the story of Mary, who is very upset when someone she loves dies. She is encouraged by a friend to go and see a counsellor. Her counselling sessions help her to feel less sad. Later on in the book, Mary's friend Frank also loses someone he is close to. He is given comfort and companionship by his friends, and learns to cope with life better as time passes.
This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1,285,607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.
CMMI® for Acquisition (CMMI-ACQ) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Changes in CMMI-ACQ Version 1.3 include improvements to high maturity process areas, improvements to the model architecture to simplify use of multiple models, and added guidance about using preferred suppliers. CMMI® for Acquisition, Second Edition, is the definitive reference for CMMI-ACQ Version 1.3. In addition to the entire revised CMMI-ACQ model, the book includes updated tips, hints, cross-references, and other author notes to help you understand, apply, and quickly find information about the content of the acquisition process areas. The book now includes more than a dozen contributed essays to help guide the adoption and use of CMMI-ACQ in industry and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Several original essays share insights and real experiences with CMMI-ACQ in both industry and government environments. Part Two first describes generic goals and generic practices, and then details the twenty-two CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically and are tabbed by process area acronym to facilitate quick reference. Part Three provides several useful resources, including sources of further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.
Written for educators seeking to engage students in collaboration and communication about authentic scenarios, The Power of Role-Based e-Learning offers helpful, accessible advice on the practice and research needed to design online role play. Drawing on the experiences of world-leading practitioners and citing an array of worldwide examples, it is a readable, non-technical, and comprehensive guide to the design, implementation, and evaluation of this exciting teaching approach. Issues discussed include: designing effective online role plays defining games, simulations and role plays moderating engaging and authentic role-based e-learning activities assessment and evaluation. The Power of Role-Based e-Learning offers a careful analysis of the strengths and learning opportunities of online role play, and is realistic about possible difficulties. Providing guidance for both newcomers and experienced professionals who are developing their online teaching repertoire, it is an invaluable resource for teachers, trainers, academics, and educational support staff involved in e-learning.
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