S. Duncan's Books

Competing Against Luck

The Story of Innovation and Customer Choice

By: Clayton M. Christensen,Taddy Hall,Karen Dillon,David S. Duncan

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Competing Against Luck

The Story of Innovation and Customer Choice

By: Clayton M. Christensen,Taddy Hall,Karen Dillon,David S. Duncan

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay premium prices for. How do companies know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes further, offering powerful new insights. After years of research, Christensen has come to one critical conclusion: our long held maxim—that understanding the customer is the crux of innovation—is wrong. Customers don’t buy products or services; they "hire" them to do a job. Understanding customers does not drive innovation success, he argues. Understanding customer jobs does. The "Jobs to Be Done" approach can be seen in some of the world’s most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb, and Chobani yogurt, to name just a few. But this book is not about celebrating these successes—it’s about predicting new ones. Christensen contends that by understanding what causes customers to "hire" a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they’ll pay premium prices to bring into their lives. Jobs theory offers new hope for growth to companies frustrated by their hit and miss efforts. This book carefully lays down Christensen’s provocative framework, providing a comprehensive explanation of the theory and why it is predictive, how to use it in the real world—and, most importantly, how not to squander the insights it provides.

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Page Count

259

Publisher

HarperCollins

Published Date

ISBN 10

0062435639

ISBN 13

9780062435637

The Secret Lives of Customers

A Detective Story About Solving the Mystery of Customer Behavior

By: David S Duncan

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The Secret Lives of Customers

A Detective Story About Solving the Mystery of Customer Behavior

By: David S Duncan

A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face.

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Page Count

224

Publisher

PublicAffairs

Published Date

ISBN 10

1541774485

ISBN 13

9781541774483

In the Shadows of the Tropics

Climate, Race and Biopower in Nineteenth Century Ceylon

By: James S. Duncan

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In the Shadows of the Tropics

Climate, Race and Biopower in Nineteenth Century Ceylon

By: James S. Duncan

In this original work James Duncan explores the transformation of Ceylon during the mid-nineteenth century into one of the most important coffee growing regions of the world and investigates the consequent ecological disaster which erased coffee from the island. Using this fascinating case study by way of illustration, In the Shadows of the Tropics reveals the spatial unevenness and fragmentation of modernity through a focus on modern governmentality and biopower. It argues that the practices of colonial power, and the differences that race and tropical climates were thought to make, were central to the working out of modern governmental rationalities. In this context, the usefulness of Foucault's notions of biopower, discipline and governmentality are examined. The work contributes an important rural focus to current work on studies of governmentality in geography and offers a welcome non-state dimension by considering the role of the plantation economy and individual capitalists in the lives and deaths of labourers, the destabilization of subsistence farming and the aggressive re-territorialization of populations from India to Ceylon.

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Page Count

229

Publisher

Routledge

Published Date

ISBN 10

1317117735

ISBN 13

9781317117735

The City as Text

The Politics of Landscape Interpretation in the Kandyan Kingdom

By: James S. Duncan

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The City as Text

The Politics of Landscape Interpretation in the Kandyan Kingdom

By: James S. Duncan

Argues that landscapes are not only culturally produced, but they also influence governing ideas of political and religious life.

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Page Count

248

Publisher

Cambridge University Press

Published Date

ISBN 10

0521611962

ISBN 13

9780521611961

Resisting the Rule of Law in Nineteenth-Century Ceylon

Colonialism and the Negotiation of Bureaucratic Boundaries

By: James S. Duncan

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Resisting the Rule of Law in Nineteenth-Century Ceylon

Colonialism and the Negotiation of Bureaucratic Boundaries

By: James S. Duncan

This book offers in-depth insights on the struggles implementing the rule of law in nineteenth century Ceylon, introduced into the colonies by the British as their “greatest gift.” The book argues that resistance can be understood as a form of negotiation to lessen oppressive colonial conditions, and that the cumulative impact caused continual adjustments to the criminal justice system, weighing it down and distorting it. The tactical use of rule of law is explored within the three bureaucracies: the police, the courts and the prisons. Policing was often “governed at a distance” due to fiscal constraints and economic priorities and the enforcement of law was often delegated to underpaid Ceylonese. Spaces of resistance opened up as Ceylon was largely left to manage its own affairs. Villagers, minor officials, as well as senior British government officials, alternately used or subverted the rule of law to achieve their own goals. In the courts, the imported system lacked political legitimacy and consequently the Ceylonese undermined it by embracing it with false cases and information, in the interests of achieving justice as they saw it. In the prisons, administrators developed numerous biopolitical techniques and medical experiments in order to punish prisoners’ bodies to their absolute lawful limit. This limit was one which prison officials, prisoners, and doctors negotiated continuously over the decades. The book argues that the struggles around rule of law can best be understood not in terms of a dualism of bureaucrats versus the public, but rather as a set of shifting alliances across permeable bureaucratic boundaries. It offers innovative perspectives, comparing the Ceylonese experiences to those of Britain and India, and where appropriate to other European colonies. This book will appeal to those interested in law, history, postcolonial studies, cultural studies, cultural and political geography.

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Page Count

264

Publisher

Routledge

Published Date

ISBN 10

1000089827

ISBN 13

9781000089820

Cal Tjader

The Life and Recordings of the Man Who Revolutionized Latin Jazz, 2d ed.

By: S. Duncan Reid

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Cal Tjader

The Life and Recordings of the Man Who Revolutionized Latin Jazz, 2d ed.

By: S. Duncan Reid

Within one of the most complex musical categories yet to surface, Cal Tjader quietly pioneered the genre as a jazz vibraphonist, composer, arranger and bandleader from the 1950s through the 1980s. Reid tells the life story of a humble musician, written in a familiar, conversational tone that reveals Tjader's complex charisma. Tjader left behind a legacy and a labyrinth of influence, attested by his large audience and innovation that would change the course of jazz. Expanded and revised, this intimate biography now includes additional interviews and anecdotes from Tjader's family, bandmates, and community, print research, and rare photographs, presenting a full history of an undervalued musician, as well as a detailed account of the progression of Latin Jazz.

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Page Count

415

Publisher

McFarland

Published Date

ISBN 10

1476640246

ISBN 13

9781476640242

Building a Growth Factory

By: Scott D. Anthony,David S. Duncan

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Building a Growth Factory

By: Scott D. Anthony,David S. Duncan

Introducing the Four Components That Make Innovation Repeatable Even the best-performing companies eventually stall. Sustaining momentum—and remaining a great growth company—takes a system. Scott Anthony and David Duncan call this system a “Growth Factory.” They’ve seen it work in a small set of elite companies that have created environments where innovation is both repeatable and reliable, not relegated to an off-site or isolated division that has no real connection to the organization’s future. In this HBR Single, Anthony and Duncan draw on their extensive experience working with these growth factory organizations—most notably Procter & Gamble and Citigroup. They highlight the four main components that make innovation repeatable and reliable, citing real examples of what P&G, Citi, and even their own firm, Innosight, have gone through to stay firmly on a path toward growth despite huge challenges. They offer practical advice on how you can put their system into action in your own company—whether it’s a large multinational or a small start-up. HBR Singles provide brief yet potent business ideas for today’s thinking professional. They are available digitally at HBR.org and through the Kindle Store, the iBookstore, and other ebooksellers.

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Harvard Business Press

Published Date

ISBN 10

1422193551

ISBN 13

9781422193556

The Cruising Guide to the New England Coast

Including the Hudson River, Long Island Sound, and the Coast of New Brunswick

By: Robert C. Duncan,Roger S. Duncan,Paul W. Fenn,W. Wallace Fenn

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The Cruising Guide to the New England Coast

Including the Hudson River, Long Island Sound, and the Coast of New Brunswick

By: Robert C. Duncan,Roger S. Duncan,Paul W. Fenn,W. Wallace Fenn

Here, entirely updated, is the latest edition of the most complete, authoritative cruising guide to the northeastern coast.

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Page Count

864

Publisher

W. W. Norton & Company

Published Date

ISBN 10

0393048586

ISBN 13

9780393048582

Sport Science is not Rocket Science

By: Dr Craig S. Duncan

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Sport Science is not Rocket Science

By: Dr Craig S. Duncan

Dr Craig S. Duncan is a sport scientist who believes the more simple the message the better it will be received. Too often sport scientists do not communicate effectively and this causes negative issues with coaches and athletes. The goal of any sport scientist must be to present what they do in an easily understandable format to best service those that they work with. This book focuses on a variety of topics in sport science. It is a collection of short chapters that is easy to read and promotes the concept of keeping things simple. Dr Duncan also encourages reflecting on everything we do in order to continually improve our service.

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Palmer Higgs Pty Ltd

Published Date

ISBN 10

1925027406

ISBN 13

9781925027402

College Keyboarding Corel WordPerfect 6.1/7 Word Processing

Integrated Applications

By: Susie H. VanHuss,James S. Duncan,Connie M. Forde,Donna L. Woo,Charles H Duncan

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College Keyboarding Corel WordPerfect 6.1/7 Word Processing

Integrated Applications

By: Susie H. VanHuss,James S. Duncan,Connie M. Forde,Donna L. Woo,Charles H Duncan

The emphasis is learning to key by touch the alphabetic and number keys (top row); symbols and numeric keypad included. The all-in-one Windows keyboarding instructional software, Keyboarding Pro, correlates directly with these lessons ensuring that students develop a strong basic skill.

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Page Count

212

Publisher

Cengage Learning

Published Date

ISBN 10

0538720042

ISBN 13

9780538720045

Freddie Takes Daisy for a Walk

By: Diana S. Duncan

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Freddie Takes Daisy for a Walk

By: Diana S. Duncan

Daisy takes life very seriously; she makes sure she is always immaculately groomed and works very hard at school. She even wants to stay inside doing her homework each day, rather than playing in the park with other kids. But one day Dad tells her she should have more fun, like her exuberant dog Freddie. The next day, when she takes Freddie for a walk well actually he takes her for a walk she learns there is a whole new world of freedom and fun to be had out there!

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Partridge Publishing Singapore

Published Date

ISBN 10

148288044X

ISBN 13

9781482880441

College Keyboarding Microsoft Word 6.0/7.0 Word Processing

Complete Course

By: Susie H. VanHuss,Connie Forde,James S Duncan, MR,Donna L Woo,C H Duncan

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College Keyboarding Microsoft Word 6.0/7.0 Word Processing

Complete Course

By: Susie H. VanHuss,Connie Forde,James S Duncan, MR,Donna L Woo,C H Duncan

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Page Count

598

Publisher

South Western Educational Publishing

Published Date

ISBN 10

0538720018

ISBN 13

9780538720014

Pete Goes to School

By: Diana S. Duncan

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Pete Goes to School

By: Diana S. Duncan

Pete Goes to School is a rhyming tale about a young boy, Tom and his Labrador dog Pete. When Tom goes off to boarding school Pete runs away from home and arrives at Toms school late at night. The next day the headmaster says that Pete must go but Toms formidable Mum turns up and persuades him, through a mixture of hard talk and flattery, that if Pete were allowed to stay at the school, not only would he make an excellent In House dog but his appointment would also enhance the schools (and more importantly) the headmasters reputation. Of course Mum gets her way and Tom, his school mates and Pete in particular, are very happy. School life is much easier to bear with a school dog to pat and cuddle!

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Partridge Publishing Singapore

Published Date

ISBN 10

1482866927

ISBN 13

9781482866926

Lone Mothers, Paid Work and Gendered Moral Rationalitie

By: S. Duncan,R. Edwards

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Lone Mothers, Paid Work and Gendered Moral Rationalitie

By: S. Duncan,R. Edwards

Why are most British lone mothers unemployed? And is 'welfare to work' the right sort of policy response? This book provides an in-depth analysis of how lone mothers negotiate the relationship between motherhood and paid work. Combining qualitative and quantitative data, it focuses on social capital in different neighbourhoods, local labour markets and welfare states. Criticising conventional economic theories of decision-making, it posits an alternative concept of 'gendered moral rationality', and sets up new frameworks for understanding national policy differences and discourses about lone motherhood.

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Page Count

343

Publisher

Springer

Published Date

ISBN 10

0230509681

ISBN 13

9780230509689

Mary I

Gender, Power, and Ceremony in the Reign of England’s First Queen

By: S. Duncan

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Mary I

Gender, Power, and Ceremony in the Reign of England’s First Queen

By: S. Duncan

This book explores the gender politics of the reign of Mary I of England from her coronation to her funeral and examines the ways in which the queen and her supporters used language, royal ceremonies, and images to bolster her right to rule and define her image as queen.

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Page Count

288

Publisher

Palgrave Macmillan

Published Date

ISBN 10

1349343846

ISBN 13

9781349343843

Landscapes of Privilege

The Politics of the Aesthetic in an American Suburb

By: James S. Duncan,Nancy Duncan

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Landscapes of Privilege

The Politics of the Aesthetic in an American Suburb

By: James S. Duncan,Nancy Duncan

Written by highly noted geographers from Cambridge University, this text focuses on a classic American suburb to show how the physical landscape functions as cultural code and marker of social exclusion.

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Page Count

261

Publisher

Psychology Press

Published Date

ISBN 10

0415946883

ISBN 13

9780415946889

Match Pointe

Bad Boys and Show Girls

By: Amélie S. Duncan

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Match Pointe

Bad Boys and Show Girls

By: Amélie S. Duncan

Tyler may be the star striker for New York FC and a serial womanizer, but I see the real Tyler - the kind, protective man. Though he still sees me as an untouchable princess. Now we're working together, I have my chance. I will show Tyler I'm not just a ballerina in a box. But we can never, ever be caught.

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Page Count

258

Publisher

Asd Publishing

Published Date

ISBN 10

1732627703

ISBN 13

9781732627703

Integrated Applications

Microsoft Office 2000

By: Susie H. VanHuss,C. H. Duncan,Connie M. Forde,Donna L. Woo

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Integrated Applications

Microsoft Office 2000

By: Susie H. VanHuss,C. H. Duncan,Connie M. Forde,Donna L. Woo

College Keyboarding is a winning combinations of a highly successful keyboarding textbook and Windows word processing software. This new copyright update provides instructions for Microsoft Word 2000 and WordPerfect 9, the industry standards. Lessons 61-120 cover the essentials of Word Processing and Document Formatting.

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Page Count

471

Publisher

South-Western Pub

Published Date

ISBN 10

0538722525

ISBN 13

9780538722520

Match Fit

Bad Boys and Show Girls

By: Amélie S. Duncan

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Match Fit

Bad Boys and Show Girls

By: Amélie S. Duncan

He's cocky, dirty, and demanding. He's a walking wet dream. He's also mine. Or at least he's pretending to be... Brooke Notorious British bad boy footballer Dylan Pierce is scorching hot... and he knows it. With a mouth as filthy as his reputation, linking myself with him could ruin my public image. But show business is all about risk, and as a down-on-my-luck actress, this could be the break my career needs. Dylan Brooke Sullivan is my most difficult opponent yet. Being seen with a good girl like her may give me a chance at Hollywood stardom, but I never expected to crave this feisty redhead...

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Page Count

274

Publisher

Asd Publishing

Published Date

ISBN 10

1544768869

ISBN 13

9781544768861

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